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Jonathan Roath
Jonathan Roath at Acura of Berlin

Jonathan Roath | Page 8

Service Advisor

Acura of Berlin

224 Berlin Turnpike
Berlin, CT 06037

Contact Me
4.8
149 Reviews

Dealership Experience

2 yrs, 9 mos

Industry Experience

20 yrs, 1 mo

Languages Spoken

English English

4.8

149 Reviews

Write a Review

149 Reviews of Jonathan Roath

December 22, 2024

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Employee Rating

No ride back home and no loan car. Acura was used to be good 3/4 years ago. More

by J3CHERIANP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 22, 2024

Acura of Berlin responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Eric Diaz General Manager 860-829-3787

December 19, 2024

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Employee Rating

Jonathan was amazing . He got me in and out at exactly the time he quoted !! Also shout out to the mechanic who worked on my car thank you More

by maribelfeets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 20, 2024

Acura of Berlin responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jonathan met your expectations. Thank you again for choosing Acura of Berlin. We look forward to having you as one of our valued customers for many more years to come! Eric Diaz General Manager 860-829-3787

December 15, 2024

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Attentive and very helpful! Great service, friendly and went above and beyond! Would recommend to all friends More

by tineg74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2024

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

December 07, 2024

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Employee Rating

Service and communication were great. No guess work on my part. My car was completed early morning. More

by MCG110103
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Roush

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Dec 09, 2024

Acura of Berlin responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Eric Diaz General Manager 860-829-3787

November 28, 2024

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Employee Rating

Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and More

by CAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roy

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Dec 01, 2024

Acura of Berlin responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Acura of Berlin to be a positive one. Please don't hesitate to reach out if you need anything else. Eric Diaz General Manager 860-829-3787

November 27, 2024

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Employee Rating

Very Professional and prompt. Explains the diagnosis clearly on your vehicle. Completely satisfied with the service! Thanks More

by Wandawootenjay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keith Davis , Jaime Andrzeicik

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Dec 01, 2024

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 27, 2024

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Employee Rating

I originally needed assistance with my car/ wheels and wasn't sure what exactly was needed for my vehicle. Jonathan assisted me and didn't try to upsell me though my knowledge of the product was limited. More

by Nikkiojo29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 01, 2024

Acura of Berlin responded

Thank you for choosing Acura of Berlin. Your feedback and rating mean a lot to us. We're glad Jonathan was able to help, and we hope to see you again! Eric Diaz General Manager 860-829-3787

November 15, 2024

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Employee Rating

Courteous and respectful with qualified technicians and clean environment while waiting for car . Close to home More

by DAIKMAN09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jaime Andrzeicik

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Nov 16, 2024

Acura of Berlin responded

Thanks for sharing your thoughts about your experience with Acura of Berlin. We appreciate your business and hope to see you again soon! Eric Diaz General Manager 860-829-3787

November 15, 2024

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Employee Rating

Acura of Berlin is a great place with great service. I would highly recommend them. More

by ALABARRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2024

Acura of Berlin responded

Thank you for taking the time to leave us a five-star rating. We look forward to working with you again. Eric Diaz General Manager 860-829-3787

November 14, 2024

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Employee Rating

Polite answers questions the car was clean waiting period was fine will return status report on car was clear More

by BIGBUDDY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 16, 2024

Acura of Berlin responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Acura of Berlin. Eric Diaz General Manager 860-829-3787

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