Jonathan Terrero | Page 9

The service department doesn't know what they're doing. The vehicle I bought from them was a brand new 2023 Mazda cx 30. The problem happens when you are traveling from 40 to 50 mph closest to the 50 mph r The vehicle I bought from them was a brand new 2023 Mazda cx 30. The problem happens when you are traveling from 40 to 50 mph closest to the 50 mph range on the speedometer, the vehicle would vibrate. So, I took back to the 495 Mazda dealership where I purchase the vehicle. The service advisor Jonathan told me the routers on the vehicle were slightly warped. He said they would machine the routers, why the dealership didn't replace the routers on a 2-week-old vehicle is beyond my comprehension. I picked up the vehicle and immediately noticed the same problem vibrating closest to 50 mph range. I then took the vehicle back once again to the 495 Mazda dealership and they kept my vehicle for 2 weeks, out of frustration I called the Mazda manufacturer to file a claim and the end result is, the dealership can't find anything wrong with the car. This is very surprising to me considering the vehicle was at the dealership for two whole weeks, it takes 2 weeks to find out there's nothing wrong with a vehicle? My brand new vehicle still vibrates after bringing it to the dealership on two separate occasions. More

by seansheehan30 Verified Customer Verified Customer

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Excellent service. Quick, efficient and courteous. cost was appropriate. I would employ this service again. enough said Quick, efficient and courteous. cost was appropriate. I would employ this service again. enough said More

by GEWIEDEMER Verified Customer Verified Customer

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Great service and quick service but need snacks and Diet Coke. Hours are great and location Coke. Hours are great and location More

by mellojw Verified Customer Verified Customer

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Great service. Extremely knowledgeable and competent with my Mazda. Their service specials and prices on oil changes are competitive so i prefer going to a Mazda Sp Extremely knowledgeable and competent with my Mazda. Their service specials and prices on oil changes are competitive so i prefer going to a Mazda Specialist than some random oil change chain that may or may not know what they are doing AND not use OEM parts and fluids. Keep up the great work 495 Mazda. More

by RandyM Verified Customer Verified Customer

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Everyone is nice and helpful and the dealership is super clean. I love the refreshment station and the couches are comfy to sit on while waiting. clean. I love the refreshment station and the couches are comfy to sit on while waiting. More

by amydaravanh Verified Customer Verified Customer

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I am very disappointed in your service department. I took my Mazda in for service about the shank and trouble with tires. You fixed everything but the problem. I had to take my truck to someone else w I took my Mazda in for service about the shank and trouble with tires. You fixed everything but the problem. I had to take my truck to someone else who took care of the problem. You are a rip off and I will never recommend your service. More

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495 Mazda never disappoints. Very attentive, detailed and always delivers. Jonathan was awesome during this service visit. Thank you so much ! Very attentive, detailed and always delivers. Jonathan was awesome during this service visit. Thank you so much ! More

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Great service. They were able to fix my center console very easily and did not change for replacing some of the screws that held it in. They were able to fix my center console very easily and did not change for replacing some of the screws that held it in. More

by aseid55 Verified Customer Verified Customer

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Their customer service is always great and they make you feel welcomed every time you’re there. feel welcomed every time you’re there. More

by AKT_MAZ Verified Customer Verified Customer

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Friendly, efficient, and quality service. Always a breeze when I leave my car for a service, highly recommend. They go the extra mile to make sure you are satisfied. Always a breeze when I leave my car for a service, highly recommend. They go the extra mile to make sure you are satisfied. More

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