Jordan Adeyemi | Page 3

My wife and I are both very disappointed with this dealership and will never return. I leased a car from them in June of 2021. Everything smooth with Gracie and then Javier Munoz in finance tried to s dealership and will never return. I leased a car from them in June of 2021. Everything smooth with Gracie and then Javier Munoz in finance tried to slip in almost $4,000.00 in hidden fees. I walked out. Got a call from Kasim Olamuyiwa that night asking what happened and when I explained he had me come in the next day and get agreed upon deal. Fast forward 19 months. I finance a 23 Highlander hybrid limited for my wife at $4000,00 over sticker, which is absurd but some places are upward of $10,000.00 over for hybrids. A month later I finance a 2023 Highlander XLE hybrid for myself. Being that we change cars so frequently I decided to cancel the $4500.00 in extras (extended warranty and service agreement) and payoff my car. That was through Toyota financial and was smoothly executed. My wife’s car is financed through a different credit union so the cancellation of extended warranty must be done through the dealership. I called and spoke to Javier Munoz over a week ago and he had me come in the next day, wait over an hour to see him, and then told me that they’re not in the business of returning money, and that they would have charged more for the vehicle had I not taken the extended warranty. Then he tells me the computer’s not working and he will do it on Monday and send a confirmation email. Only problem, he never said on which Monday he would do it. I called all week and got nowhere. Spoke to receptionist a number of times and was told he’s with a customer and would call me back. No callback. Spoke to Gracie Agosto and Kasim and both said they’d take care of it. I called 14 times yesterday and got no answer. Finally got Laslie Sandoval on the phone and she told me she’d call me back in a few minutes. Less than five minutes later she called and told me that the finance director was going to call me back within an hour. That was over 16 hours ago and no calls. My wife and I are both finished with this place. Our payoffs are good until a certain date and they know this. We are paying interest that we don’t need to because we won’t pay off the vehicle until the extras are knocked off the balance due. Toyota headquarters told us they don’t control what happens at the dealership and suggested we file a complaint with the better business bureau. Be very weary of this dealership and read all the fine print. Guaranteed once you get to the financial point with Javier Munoz he’s going to try and slip in all kinds of extras. By the end of 2024 we’ll be purchasing new vehicles only not from Empire Toyota of Huntington! More

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The people were great all the employees really were fabulous and did everything they could to accommodate me fabulous and did everything they could to accommodate me More

by BBWEINSTEIN Verified Customer Verified Customer

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Yoelis Fernandez and other members of the Empire staff were professional, cooperative and caring. My wife and I had a great experience and will recommend your dealership, and Yoelis without hesitation. were professional, cooperative and caring. My wife and I had a great experience and will recommend your dealership, and Yoelis without hesitation. Dennis and Joanne Gallgher More

by DGRANTME Verified Customer Verified Customer

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Jordan was really great. We went to this dealership while there was a blizzard & he came out immediately to greet us and offer his services. We never felt pressured to buy h We went to this dealership while there was a blizzard & he came out immediately to greet us and offer his services. We never felt pressured to buy he was just genuinely nice and patient with all of our questions. We must of gone to 5 other dealers and staff was not helpful & short/ irritated because we didn't have a set vehicle in mind, all we knew is we wanted something roomy. We came back to empire the very next day & we’re very happy that we did. Great service & we got a better deal too. Cant beat that so definitely 10/10! More

by Zulma.Saga Verified Customer Verified Customer

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Super friendly almost felt like Family Jordan was very professional right on the money Best experience ever professional right on the money Best experience ever More

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Good experience, just a little slow on the process but successful in the end. Good service. successful in the end. Good service. More

by tsurowiec78 Verified Customer Verified Customer

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Jordan was the salesman I delt with while shopping for a new car. Jordan was absolutely amazing new car. Jordan was absolutely amazing More

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Very easy to purchase a car Jordan and the leadership team were excellent and supportive Highly recommend team were excellent and supportive Highly recommend More

by ilene.gewirtz4 Verified Customer Verified Customer

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Had a good experience purchasing my 2020 Toyota Corolla from them. Would do business with them again. from them. Would do business with them again. More

by Gtorob90 Verified Customer Verified Customer

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Jordon was professional and easy too deal with. Made for a easy and smooth transactions Made for a easy and smooth transactions More

by Gtorob90 Verified Customer Verified Customer

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