Jordan Printz | Page 5

Toyota of Scranton responded

Hi Rich, Thank you for taking the time to leave us such a wonderful 5-star review. We're thrilled to hear that you had a great experience with us and that you found our service to be thorough and professional. We're delighted to hear that you're enjoying your new Tacoma and we're confident that it will provide you with many years of reliable and enjoyable driving. Our team takes great pride in providing exceptional customer service and we're glad to know that we've met your expectations. We appreciate your business and look forward to serving you in the future. If you have any questions or concerns, please don't hesitate to contact us. Thank you again for choosing Toyota of Scranton and for your kind words. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MYADELFI04, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working jordan and our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

ABC123, It's great to hear that Jordan was able to provide you with a positive car buying experience despite the challenges of being a cash buyer from a different location. It sounds like he was able to assist you in finding the vehicle you were looking for and ultimately get you behind the wheel of a "bada** Tundra." Thank you for taking the time to share your feedback and congratulations on your new purchase! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

WHITEFANG57, Great to hear that you had a very good experience and that Jordan provided you with excellent service! Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that Jordan was able to assist you in a helpful and courteous manner. We pride ourselves on providing top-notch customer service and we are glad to hear that Jordan was able to meet your expectations. Your recommendation means a lot to us, and we hope to have the pleasure of serving you again in the future. If you have any further feedback or questions, please do not hesitate to reach out. Thank you again for choosing our dealership! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Hello TURNKEY0, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are delighted you enjoyed working with our sales team. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

Toyota of Scranton responded

Hello Nikkole1717, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We are thrilled you enjoyed working our sales team. Thank you for letting us know. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

Hi Linda, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. Thank you for letting us know you enjoyed working with Jordan and Michael. We appreciate your feedback. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

Pventuri81, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com 570.702.8776

Toyota of Scranton responded

j1960y, Welcome to the Toyota of Scranton family. Thank you for taking the time to share your feedback on your recent sales experience. We are delighted all went well and you enjoyed working with our sales team. We all appreciate your loyalty to our dealership. Thank you very much! We value you as our customer and appreciate your business. Thank you, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

ANTHONYT3RD, Thank you for taking the time to offer your comments regarding your recent service visit. We are concerned and will reach out to you to further discuss. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton