Jorge Campacci | Page 29

Poor! But George was helpful Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. Horrible customer service! Ken is unprofessional. Service manager was the only person, including the receptionist that was professional and helpful. I will NEVER go back again! More

by mclieb929 Verified Customer Verified Customer

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Good service experience! Accurate, courteous service with excellent shuttle driver! I have been a customer of North Penn Imports since 1976. Over the years I have consistent Accurate, courteous service with excellent shuttle driver! I have been a customer of North Penn Imports since 1976. Over the years I have consistently received excellent, quality service from both Mazda and VW including the Collision Center. More

by JFIRDA Verified Customer Verified Customer

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Great experience I have consistently had a great experience with North Penn VW since I started servicing my car there about a year and a half ago. The service manager I have consistently had a great experience with North Penn VW since I started servicing my car there about a year and a half ago. The service managers are very friendly and helpful, the technicians are very thorough. Two thumbs up. More

by LORENFOSTER Verified Customer Verified Customer

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Great Service I always receive great service when I bring my Passat back for service at North Penn. I will often choose to "wait" even when the service is going to I always receive great service when I bring my Passat back for service at North Penn. I will often choose to "wait" even when the service is going to take a while since the waiting area is clean, comfortable and they have great work stations that allow me to work remotely in peace. The staff is very professional, sets expectations accurately and explains the work in detail. I also receive video texts where the technician describes the work they performed. Love this place! More

by GPOEHLMANN Verified Customer Verified Customer

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Great Service.....As Usual! I had to make good decisions about my Passat, following the death of my husband. The conversations and input from both the customer service ladies and I had to make good decisions about my Passat, following the death of my husband. The conversations and input from both the customer service ladies and the service technicians enabled me to make a comfortable decision about keeping and maintaining my favorite car! More

by BCWELTHER Verified Customer Verified Customer

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The service department was very responsive. I had an emergency repair need. Drove to the dealership. They worked me into their schedule and had me back on the road in less than 2 hours. Aweso I had an emergency repair need. Drove to the dealership. They worked me into their schedule and had me back on the road in less than 2 hours. Awesome! More

by NEILVW2017 Verified Customer Verified Customer

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Excellent customer service VW North Penn is an excellent place for car service, they have an awesome customer service and the service manager is very responsive and helpful. Str VW North Penn is an excellent place for car service, they have an awesome customer service and the service manager is very responsive and helpful. Strongly recommend More

by AHMED.CHAKROUN Verified Customer Verified Customer

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Wheel protection plan I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheel I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheels and tires which is why I drove all the way there to have them repair it. What one would think should take 20 minutes took 2.5 hours. At 7:30 when I noticed through the window that no one had even touched my wheel, I appoached the man who signed me in. He said they had to wait til 8am to contact the insurance company from whom they purchased the wheel protection to get approval before they could start the work. No one thought to tell me that. Ridiculous. At 8:30am, they now had to send a photo of the damaged rim to the insurance company and wait for another approval code. That came at 9:10am. At this point, I was late for work and not happy. I asked if I could please use a loaner because I was late for work. He said, "You'd have to rent a car for $24.99 a day plus fuel." I asked if he was serious. He was. NP VW sold me a protection plan that they made seem attractive and so easy. They didn't say it would add 2 hours to you your wait time and that they wont change your tire until the insurance claim comes through. They never said you'd have to rent a car and not get a loaner. What a racket. I ended up sitting there until 9:35. Almost 3 hours to change a flat tire. Never again. More

by tw Verified Customer Verified Customer

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Always feel comfortable going to this dealership Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anyt Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anything to fix. More

by MCHU72 Verified Customer Verified Customer

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courteous, efficient, and honest . . . and did I mention, "honest" last minute headlamp failure, not wanting to driver through Montgomery County with a possible vehicle citation, . . . and did I mention, "honest" last minute headlamp failure, not wanting to driver through Montgomery County with a possible vehicle citation, within the next day of having called them service had accommodated me they truly are interested in "long term relationships" - not a "quick sale" - and they will have me as a customer for the life of the vehicle (sorry, Ken, I am going to keep coming back :) ) More

by NorthPennTreatsMeGreat Verified Customer Verified Customer

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