Jorge Campacci | Page 30

Wheel protection plan I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheel I arrived at 6:50am to get a flat tire fixed. Doors opened promptly at 7 and I was first in line. I had purchased the platinum protection on my wheels and tires which is why I drove all the way there to have them repair it. What one would think should take 20 minutes took 2.5 hours. At 7:30 when I noticed through the window that no one had even touched my wheel, I appoached the man who signed me in. He said they had to wait til 8am to contact the insurance company from whom they purchased the wheel protection to get approval before they could start the work. No one thought to tell me that. Ridiculous. At 8:30am, they now had to send a photo of the damaged rim to the insurance company and wait for another approval code. That came at 9:10am. At this point, I was late for work and not happy. I asked if I could please use a loaner because I was late for work. He said, "You'd have to rent a car for $24.99 a day plus fuel." I asked if he was serious. He was. NP VW sold me a protection plan that they made seem attractive and so easy. They didn't say it would add 2 hours to you your wait time and that they wont change your tire until the insurance claim comes through. They never said you'd have to rent a car and not get a loaner. What a racket. I ended up sitting there until 9:35. Almost 3 hours to change a flat tire. Never again. More

by tw Verified Customer Verified Customer

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Always feel comfortable going to this dealership Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anyt Always friendly and very quick in service Enjoyable environment. They always seem to know what you are talking about. They don’t force(?) you anything to fix. More

by MCHU72 Verified Customer Verified Customer

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courteous, efficient, and honest . . . and did I mention, "honest" last minute headlamp failure, not wanting to driver through Montgomery County with a possible vehicle citation, . . . and did I mention, "honest" last minute headlamp failure, not wanting to driver through Montgomery County with a possible vehicle citation, within the next day of having called them service had accommodated me they truly are interested in "long term relationships" - not a "quick sale" - and they will have me as a customer for the life of the vehicle (sorry, Ken, I am going to keep coming back :) ) More

by NorthPennTreatsMeGreat Verified Customer Verified Customer

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Handled everything in one afternoon The car recently went over 100,000 miles. Needed state inspection, cause of check engine light, and general checkup. Service was completed in less t The car recently went over 100,000 miles. Needed state inspection, cause of check engine light, and general checkup. Service was completed in less than 3 hours. I feel confident my son can safely drive from Philadelphia to Florida when he returns to college in two weeks. More

by jsmichaelcpa Verified Customer Verified Customer

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Awesome!! Erin and the service guys are mindful, caring, attentive and most important trustworthy to all questions and concerns that I have towards my Eurovan. Erin and the service guys are mindful, caring, attentive and most important trustworthy to all questions and concerns that I have towards my Eurovan. That's why I will always be happy to give North Penn my business. More

by JSCHWARTZ154 Verified Customer Verified Customer

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Great service Every time I bring my car to this service center, whether for simple tire pressure check or complex issue, the team at North Penn VW always delivers q Every time I bring my car to this service center, whether for simple tire pressure check or complex issue, the team at North Penn VW always delivers quality and competent customer service. I'' always feel comfortable driving off the lot. More

by CDEANT8812 Verified Customer Verified Customer

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Efficient. I like that you contacted me through texts and send the video of my car's health. Tracy was great! The car loaner service was convenient and flexibl I like that you contacted me through texts and send the video of my car's health. Tracy was great! The car loaner service was convenient and flexible. More

by ERICAMCARLOS Verified Customer Verified Customer

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Great Service on a 14 year old Touareg!!! Brought our car in for a recall, and a service technician took care of an unforeseen safety problem!! He made everything safe!! What a relief!! Brought our car in for a recall, and a service technician took care of an unforeseen safety problem!! He made everything safe!! What a relief!! More

by susanwaterford#comcast.net Verified Customer Verified Customer

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5 Stars I give a five star review for the customer service and work on the car. It’s a great team including the person who answers your call, the courtesy dri I give a five star review for the customer service and work on the car. It’s a great team including the person who answers your call, the courtesy driver, mechanic and customer service representatives. More

by Eosnow Verified Customer Verified Customer

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excellent service North Penn VW provided excellent service even though I didn't have an appointment. They diagnosed the needs quickly and made the repairs to my Jetta. North Penn VW provided excellent service even though I didn't have an appointment. They diagnosed the needs quickly and made the repairs to my Jetta. More

by REEDDF Verified Customer Verified Customer

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