Jorge Sotelo
Jorge Sotelo at Nissan of Wichita Falls
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Jorge Sotelo | Page 2

Service Advisor

Nissan of Wichita Falls

4000 Kell W Blvd
Wichita Falls, TX 76309

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4.8
129 Reviews
4.8

129 Reviews

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129 Reviews of Jorge Sotelo

November 22, 2022

Dealership Rating
Employee Rating

Quick friendly service Comfortable waiting area Friendly staff clean environment Organized Enjoyed the free car wash More

by chantyelmo92
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review! We sincerely appreciate your business!

November 20, 2022

Dealership Rating
Employee Rating

Good service they was making sure they get the right parts and they provide the necessary parts to repair the job More

by ERCOOKE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 20, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We sincerely appreciate your business!

November 05, 2022

Dealership Rating
Employee Rating

Everyone was very helpful in getting my car serviced. I would highly reccomend Nissan to my friends More

by ANITAGAYLEB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 05, 2022

Nissan of Wichita Falls responded

Thank you, Ann! We are pleased you had such a great experience with our team and look forward to seeing you again!

November 05, 2022

Dealership Rating
Employee Rating

As always, excellent customer service. After work was done, I still asked a favor from Mutandwa in the sales department who promptly answered my request. More

by NELSON.PASSOS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mutandwa Machemedze

Nov 07, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience with our team and sincerely appreciate your business!

October 30, 2022

Dealership Rating
Employee Rating

Had a recall on our vehicle, they got us in promptly and completed the repair. They also checked everything out and even washed the car! Awesome work guys!! More

by BKSeller2019
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Oct 30, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are happy to have been able to serve you and appreciate your business!

October 22, 2022

Dealership Rating
Employee Rating

Everybody at the dealership was very friendly. Dustan kept me updated with the process of our vehicle. Part was not in stock. They drove to Oklahoma to pickup our part for our vehicle. They went More

by JORDANHALEY613
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Serena Montez , Garrett Bodkin, Dustan Harbour

Oct 22, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We are pleased you had such a great experience and appreciate your business!

October 08, 2022

Dealership Rating
Employee Rating

Cust service guy knows his stuff & very courteous. Cashier's & parts employees very nice & helpful. More

by SLOLDFIELD51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Derrick Holt

Oct 08, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review!

October 08, 2022

Dealership Rating
Employee Rating

Great dealership friendly and Michael (Junior)was great. Made the process easy and definitely valued my time More

by ANTHONY_S1024
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Smith, Junior Smith , Justin King

Oct 08, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review, Anthony! We are pleased you had such a great experience and sincerely appreciate your business!

October 08, 2022

Dealership Rating
Employee Rating

The service was overall not too bad but there can definitely be improvement on contacting the car owner a little better with updates. Especially if the owner is told that they should expect a phone c More

by JDRHODES1122
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 08, 2022

Nissan of Wichita Falls responded

Thank you for the review, we appreciate your input! This is an issue that we are addressing with our service department and implementing procedures to improve in this area! We sincerely appreciate your business, and look forward to seeing you again soon!

October 07, 2022

Dealership Rating
Employee Rating

I love Nissan of Wichita Falls! The staff is so friendly and understanding. It doesn’t take them too long to work on my vehicle. The complimentary drinks and snacks are so accommoda More

by IYANNA_PARKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Serena Montez

Oct 07, 2022

Nissan of Wichita Falls responded

Thank you for the awesome review, Iyanna! We are pleased you had such a great experience and appreciate your business!

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