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Jorge Sotelo
Jorge Sotelo at Nissan of Wichita Falls
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Jorge Sotelo | Page 3

Service Advisor

Nissan of Wichita Falls

4000 Kell W Blvd
Wichita Falls, TX 76309

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4.8
129 Reviews
4.8

129 Reviews

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129 Reviews of Jorge Sotelo

October 07, 2022

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Employee Rating

Pulled in the dealership for an oil change and it was handled in a quick, professional manner and the Nissan Staff was great!! More

by cbiskitt4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Serena Montez , Jordan Hauptman

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Oct 07, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

September 19, 2022

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Employee Rating

Everyone was very professional and willing to help in anyway! Best place in town to go too! More

by PICARD1997CHASE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Robert Stoddard, Serena Montez, Kenneth Harjo , Garrett Bodkin, Johnathan Cantwell, Dustan Harbour, Jordan Hauptman, Chase Picard

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Sep 20, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We sincerely appreciate your business!

September 14, 2022

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Employee Rating

Totally tubular. Always narley bro. Will be back for another radical experience with dustan. Peace out Girl Scout. More

by RONILEEWILLIAMS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: THE GONG, Serena Montez, Dallas Delcambre , Dustan Harbour, Ronilee Williams

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Sep 14, 2022

Nissan of Wichita Falls responded

Thank you for the review, Ronilee! We appreciate your business!

September 03, 2022

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Employee Rating

Absolutely awful ! ! We will never use service department or buy another vehicle here.There was no communication ,They left truck nasty and empty. We were without our pi More

by poparkers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Serena Montez

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Sep 03, 2022

Nissan of Wichita Falls responded

We apologize for the inconvenience this has caused you. We did our due diligence to fix the AC issues, but the parts were on hold for a bit, which is why your vehicle was with us for longer than anticipated. We attempted to reach out to you when we went to pick the vehicle up in Graham, but had no response. We did our best to make things more convenient for you by filling your tank up on two different occasions. Aside from that, please let us know what else we can do to rectify the situation. If you would like to discuss matters further, please call Service Director, Jimmy Bennett- (940) 691-6888.

Sep 03, 2022

poparkers responded

We picked the truck up on a Saturday .We drove it to Graham and the A/C quit working as soon as we pulled into Graham .This is the first week ... understandable you waited on parts the first week I brought it back the following week with a full tank of gas .Yall once again kept it all week and delivered it back to me on a Friday The truck was dead empty with empty coffee cups and trash left in it .I did stop my check after the first incident..When delivered back on that Friday I signed a paper to pay by debit card .I told Jorge i would have to lift limit on card.My bank is open M-F 730-3.So i was going to pay Monday morning .We were called by Sorena on Saturday demanding payment or yall were coming after the truck.Well guess what !?? By Monday the A/c had quit working again !!!Jorge called at 8 AM for payment .I went ahead and paid.I was on phone with Jorge and was pretty much called an idiot saying 5 was hottest part of the day ..well it dont blow hot air because its 5.I took the truck back for the third time with a full tank .They did give me a loaner this time .We were told the machine was out of calibration and put to much oil in the system.They kept it another week and I picked up and waited 30 min and got in truck fuel light on !!! I got out and told Jorge and he called someone to fill it up .The truck hand not been cleaned ..I had to scrub grease off the window .Lets tell the entire story !!

August 24, 2022

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Employee Rating

Everyone was nice. Had a problem with prices but it got taken care of a little late but all good. Keep up the great work More

by LITTLEBEAR4588
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Aug 24, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review! We are pleased you had a great experience and appreciate your business!

August 17, 2022

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Employee Rating

Nissan of Wichita Falls is a great dealership. I started the process is service but decided to buy new. Glad I did! More

by The Truth
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rachad Moreland , Justin King, Jessica Day Lagunas

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Aug 17, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review! We sincerely appreciate your business!

August 15, 2022

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Employee Rating

I am satisfied with the work I have received from Nissan even though the dealership changed hands since I brought my car in 2016. Only had to return once for a correction. More

by EJWILLIAMS0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dustan Harbour

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Aug 17, 2022

Nissan of Wichita Falls responded

Thank you for the review! We are pleased you are satisfied with our work. Please continue to offer your feedback on how we can improve to a 5-star status! We appreciate your business!

August 13, 2022

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Employee Rating

I was turned away from the place I bought my car but Nissan squeezed me in and got my car working again within 2 days. More

by JESSMC0719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Aug 15, 2022

Nissan of Wichita Falls responded

Thank you for sharing your experience with us! We value your business and will do our best to help you with all of your vehicle needs!

August 11, 2022

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Employee Rating

Everyone is always so happy to help. Definitely coming here from now on. Thank you! More

by RONILEEWILLIAMS4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Bennett, Robert Stoddard, Serena Montez , Garrett Bodkin, Johnathan Cantwell, Dustan Harbour, Jordan Hauptman, Shawn Neal, Chase Picard

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Aug 11, 2022

Nissan of Wichita Falls responded

Thank you for the 5-star review, Ronilee! We sincerely appreciate your business!

July 31, 2022

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Employee Rating

The employees always do a great job! The sitting room is very pleasant and employees very polite! More

by dwardasi@aol.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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Jul 31, 2022

Nissan of Wichita Falls responded

Thank you for the wonderful review! We appreciate your business!

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