Jorgo Ndina | Page 5

People were very nice and understanding, yet they did their job as salespeople well! Overall would recommend! their job as salespeople well! Overall would recommend! More

by cyoung Verified Customer Verified Customer

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Working with Al was straightforward and easy. He shows great enthusiasm for Toyota and isexcellent on the follow up as well! The process with all departments was super quick and easy too!! He shows great enthusiasm for Toyota and isexcellent on the follow up as well! The process with all departments was super quick and easy too!! More

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Excellent service. We appreciated they held our car until we closed on our new home We appreciated they held our car until we closed on our new home More

by kevin.park Verified Customer Verified Customer

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We were very impressed with Darrin’s knowledge of the vehicle. Darrin was very attentive to our questions and did an outstanding tour of the vehicle features and performance. Every aspect of interacting vehicle. Darrin was very attentive to our questions and did an outstanding tour of the vehicle features and performance. Every aspect of interacting with him was top shelf. The vehicle was immaculately clean and shiny. I cannot think of anything er could have done further impress us. More

by robwalla Verified Customer Verified Customer

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Great service and very helpful. I will come back to buy a car from them. I will come back to buy a car from them. More

by darrins92 Verified Customer Verified Customer

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Darrin was really great to work with, I would definitely recommend him to anyone looking to purchase a vehicle. The one thing I was frustrated with was how pushy it felt to get additional add-ons that I wa recommend him to anyone looking to purchase a vehicle. The one thing I was frustrated with was how pushy it felt to get additional add-ons that I wasn't interested in, and the service fees felt overpriced when you factored that into the add-ons. I regretted doing the add on service I did end up settling as I was not fully informed of what was happening with it and by the time I wanted to remove it, it was too late. I felt I was given zero time to review all of the pricing details, and the finance manager seemed very annoyed that I was trying to review everything before signing - THANKFULLY I DID because we were incorrectly charged a sales tax rate that ended up saving us a lot of money!! So would I buy from them again? I would, but hard life lessons learned when it comes to all of the information/details included. I should have gotten a better deal with everything and I certainly regret that still. More

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Great service out the door. I wished I could of have my gas tank filled. I would like to see how things are when I return for service, but up to this point am satisfied. I wished I could of have my gas tank filled. I would like to see how things are when I return for service, but up to this point am satisfied. More

by terrence.reed Verified Customer Verified Customer

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Heiser was recommended to us by a friend who recently purchased a SUV there. Excellent service from the moment we walked through the door to to moment we left with our new to us car purchased a SUV there. Excellent service from the moment we walked through the door to to moment we left with our new to us car More

by dmurel Verified Customer Verified Customer

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The service department is terrible. I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to u I had an appointment for an oil change. I pulled in. There was a lady ahead of me waiting. We talked for about 20 minutes. No one said anything to us. Finally someone took the lady then you would think I’m next. Someone pulled in behind me just after the lady was taken. The person comes out and takes the person behind me instead of me. I’m standing there like a fool. I finally went in and said what do I have to do or what am I supposed to do 30 minutes? I realize it’s busy someone could’ve come out and said we’re busy we’re sorry That never happened I was finally taken care of but 30 to 35 minutes of standing there like a fool is ridiculous. The next time I had a schedule oil change I get there they take the vehicle. 2 1/2 hours later I finally got a call that your vehicle is done. That is unacceptable to me. Someone should have called me or text me at home that we are running an hour and a half to two behind. I needed a tire rotation. My vehicle was under warranty. I would not take it there. I took it somewhere else and paid for it. That’s how bad the service is at Heiser. Trying to get the correct bio figure on my lease vehicle was another tremendous obstacle. This is not rocket science it should be easy and quick, not at Heiser though. More

by RWOVERLAND Verified Customer Verified Customer

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Jason was great all along. I purchased my 2016 Highlander from him do was glad he was still at Heiser when I wanted to get another vehicle. He kept in touch regarding my orde I purchased my 2016 Highlander from him do was glad he was still at Heiser when I wanted to get another vehicle. He kept in touch regarding my order as much as he knew. He was out of town when my vehicle arrived so I had a number of others helping me to get my car ready. More

by mpkliber Verified Customer Verified Customer

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