Jose Palomares | Page 5

I had the best deal on my car. The service was excellent, and I really appreciate it. They were willing to answer any questions that I had, and I love that. The service was excellent, and I really appreciate it. They were willing to answer any questions that I had, and I love that. More

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I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down payment, he came back and said they gave the car to someone else. Jose kept telling us that we had "first dibs" and "priority" and to not worry about someone else getting the car, he said we had priority no matter what which was a lie. After he told us someone just bought it we asked why he said we had "priority and first dibs". He gaslighted us saying that he didn't mean it and never said that and we must of heard him wrong after we kept asking and he kept saying the same answer to not worry about anyone else buying the car. Jose started to laugh and make us feel horrible. We were very hurt after spending 4 hours trying to get my brother his first car. We then asked to speak to the manager and he was just as rude. Neither of them didn't apologize for wasting our time. Jose never apologized, he only got defensive and had no manner, he couldn't care less. They had no manners whatsoever and wasted our time. All they had to do was apologize for wasting our time and for someone else getting the car and I would have had some respect for them but they did not care. Never have experienced such horrible customer service especially at other dealerships. I'm writing this to hopefully help others not waste their time and being treated with no respect and and manners. Jose also started laughing at my family and I when leaving, extremely disrespectful. More

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Purchased a used Genesis from them. Seamless transaction! Highly recommend for your next car purchase. Seamless transaction! Highly recommend for your next car purchase. More

by CHICAGOWILL67 Verified Customer Verified Customer

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Jose and Al were great very patient with us! Very personable and easy to talk to! Definitely would recommend to family and friends! We love our Paliside from the Tinley Park,IL location! -Tony& Very personable and easy to talk to! Definitely would recommend to family and friends! We love our Paliside from the Tinley Park,IL location! -Tony&Kiani More

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Friendly. No issues. Explained the various models and features well. Drove away that night with a car. No issues. Explained the various models and features well. Drove away that night with a car. More

by DAN@MARRERA.COM Verified Customer Verified Customer

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I have leased from Family Hyundai in the past and once again had a wonderful experience. Omar was very professional, informative, and attentive from the time I walked in until the time I left in my new Tu again had a wonderful experience. Omar was very professional, informative, and attentive from the time I walked in until the time I left in my new Tucson. Omar was excellent! Explained features of the car and answered all our questions. I had an excellent experience. More

by mariath59 Verified Customer Verified Customer

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Jose and the people we talked with were very polite and obliging. There were many SUV’s to choose from. The dealership was clean and the manager Graham was great to come out and thank us and tell us to let obliging. There were many SUV’s to choose from. The dealership was clean and the manager Graham was great to come out and thank us and tell us to let him or Jose know if we need anything. Would definitely recommend Family Hyundai. More

by JAYAIM Verified Customer Verified Customer

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True old school customer service. I'm very pleased with my experience. I am recommending this dealership to everyone! I'm very pleased with my experience. I am recommending this dealership to everyone! More

by QWMOM123 Verified Customer Verified Customer

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Lots of models to look at. The salesman Jose was very helpful and knowledgeable about every aspect of the suvs.The showroom was spotless. The salesman Jose was very helpful and knowledgeable about every aspect of the suvs.The showroom was spotless. More

by TJFW0 Verified Customer Verified Customer

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This is my second time purchasing from this dealer. Always a great experience. Staff is friendly Always a great experience. Staff is friendly More

by lucgar2004 Verified Customer Verified Customer

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