Jose Perez | Page 12

Mike Malone in Service is the person to see if you want the job done right. He will go above and beyond with his customer service, and knowledge. the job done right. He will go above and beyond with his customer service, and knowledge. More

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Disorganized hot mess....I turned in a leased vehicle Disorganized hot mess.... I turned in a leased vehicle and purchased a used honda pilot from them. Turning in the lease, great. Purchasing the new Disorganized hot mess.... I turned in a leased vehicle and purchased a used honda pilot from them. Turning in the lease, great. Purchasing the new car, not so much. Jose and Jamison were both nice. We came to an agreement on the vehicle although, I feel they could have done a little more considering this is my 3rd honda from them. Next dealing was with Mike, awful. He was pushy and acted offended when I didn't want to purchase any of the over priced warranties he offered. Multiple times he changed the prices and kept saying "well it's only $35 more a month on your payment." I don't care what the payment amount will be, tell me what the total cost of the product is. He kept misquoting the terms of my loan and the warranty paperwork he sent over to me had the wrong purchase info. When i declined for the last time, he said well if something catastrophic happens, you're on your own then! Completely unprofessional and disorganized. When I arrived to pickup my new vehicle, it wasn't ready. We went out to look at it and I could tell it had not been cleaned. The front seats were spotty and the drivers seat had dust/fuzz in the cracks. I asked Jose if it had been cleaned and he said yes. We opened the back doors and there was dirty water on the seats and the headphones and wheel lock bag were laying on the seat and wet! The tray from the trunk was also missing. They told me that some times an outside detailing company helps them when they are busy and can't handle the vehicles they sell. Jose took it to their detail shop and had it cleaned. While we're waiting, Lindsey came to see us to apologize. She was very nice. I explained to her that the insurance for the car had also not been switched over. Jose said they had tried calling my old insurance company to set it up but failed to call me and ask for the new company ahead of time. Lindsey took care of the insurance for us. In the end, we spent about an hour and a half there, most of it waiting for things that should have been taken care of beforehand. The car should have been checked over, clean when I arrived, and I should have been called about the insurance. I was told it was Jose's day off and he came in, he never told me (explaination why insurance not handled). I was also told that they sold X number of cars over the weekend and X number the day before (explaination for being busy and car not clean). Neither of these explainations are my problem. They did not go out of their way to please me, this is just poor business practice. More

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Very happy with the purchase of my new Pilot. This is the third time in a row I have used Mohawk. Learned that they have a very reasonable priced program to remove dings and dents one gets in parking lo the third time in a row I have used Mohawk. Learned that they have a very reasonable priced program to remove dings and dents one gets in parking lots. They should market this service when they reach out with sales pitches to entice buyers back into the shop. Might generate additional sales More

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Great experience for a first time buyer. Jose and everyone at Mohawk Honda were very nice and informative. Really made my first time buying a car a pleasant one. Jose was very helpful answeri Jose and everyone at Mohawk Honda were very nice and informative. Really made my first time buying a car a pleasant one. Jose was very helpful answering any questions I had about the car definitely worth the trip. More

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Great team! The whole process of buying a car was practically stress free. Great team to work with- courteous and friendly. I would definitely recommend Mohawk Ho The whole process of buying a car was practically stress free. Great team to work with- courteous and friendly. I would definitely recommend Mohawk Honda! More

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I was Very pleased...my schedule is very busy and Alex made it very easy for me doing a lot of the work over the phone. made it very easy for me doing a lot of the work over the phone. More

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great service! the team of Cameron Wynn, Michael Speranza, and jose Perez really helped my car buying experience! would definitely recommend to friends and family. Speranza, and jose Perez really helped my car buying experience! would definitely recommend to friends and family. More

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Very good experience. They really care about customers and want to keep them. Jose accommodated all my request on buying a new car and he is checking frequently on my driving experience. So far so good! and want to keep them. Jose accommodated all my request on buying a new car and he is checking frequently on my driving experience. So far so good! More

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Leasing another vehicle Mohawk Honda is the only dealer we go to. This is our fifth car with Mohawk. As always the staff are excellent. Mr. Jose Perez was my leasing consult Mohawk Honda is the only dealer we go to. This is our fifth car with Mohawk. As always the staff are excellent. Mr. Jose Perez was my leasing consultant. He made it easy for me to choose a vehicle. He was very patient and honest went above and beyond to make it a pleasant time while choosing a vehicle. More

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The overall experience was excellent. The staff is very friendly and knowledgable. They went above and beyond to ensure our experience was pleasant and stress free. friendly and knowledgable. They went above and beyond to ensure our experience was pleasant and stress free. More

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