Jose (Red) Jimenez

I visited this dealership to evaluate the trade-in value of two vehicles. When we arrived, both cars were operating perfectly with no warning lights. After the dealership completed their inspection, both ve of two vehicles. When we arrived, both cars were operating perfectly with no warning lights. After the dealership completed their inspection, both vehicles SUDDENLY showed check engine and multiple service lights at the exact same time — something that had never happened before. This was extremely concerning and immediately damaged my confidence in the inspection process. After some time, the staff told us the issue was caused by “communication errors” and that both vehicles were fine. While I appreciate that nothing was ultimately wrong with the cars, the situation felt unsettling and raised serious questions about what happened during the inspection. Purchasing or trading a vehicle requires trust, and unfortunately this experience did not leave me feeling comfortable enough to move forward with this place. I would encourage future customers to take a picture of your cars to show no warning lights and everything is fine before you hand your keys to them!!! One star only for sales guy named Red who has been super nice during the visit. More

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Dealership is courteous and helpful. Red did a great job of facilitating our buying experience. We had some communication difficulties when negotiating, but everyone was willing to ar Red did a great job of facilitating our buying experience. We had some communication difficulties when negotiating, but everyone was willing to arrive at a price that we agreed upon. More

by MDUKESJ73 Verified Customer Verified Customer

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Red was top notch! Answered all my questions and did not pressure me at all. Answered all my questions and did not pressure me at all. More

by BJONES315 Verified Customer Verified Customer

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Everyone was so pleasant and helpful. Made my buying experience very comfortable and easy. I truly appreciated the professionalism and the lack of pressure sales. Made my buying experience very comfortable and easy. I truly appreciated the professionalism and the lack of pressure sales. More

by JANHOWARD09 Verified Customer Verified Customer

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Now our third Subaru, and from this dealer only! Jeremy Matthews is our normal salesman, but I had a situation that was time critical. Cameron Munns and Brandon Fraikes stepped in with no hesitation Jeremy Matthews is our normal salesman, but I had a situation that was time critical. Cameron Munns and Brandon Fraikes stepped in with no hesitation and put together an incredible deal, in record time I might add. This is testament to how fantastic this dealer is and why we return. The cars, the people, the service department, and the dealership have it together. This is what other brands should strive for. (Please publish this review LOUDLY). Thanks again to the whole Subaru crew at Five Star Subaru in Grapevine-see you soon. Thanks for your time-Daniel More

by GPLIFE41 Verified Customer Verified Customer

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Excellent customer service by Red and all of the finance department. Was a wonderful car buying experience all around. department. Was a wonderful car buying experience all around. More

by MARCUS.LOPEZ30 Verified Customer Verified Customer

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Great place to do car business it’s just over the top Great and friendly staff Just a GREAT experience all the way around! I would recommend this Dealership to anyone need transportation Wo Great and friendly staff Just a GREAT experience all the way around! I would recommend this Dealership to anyone need transportation Wonderful experience all the way around More

by ACME6554 Verified Customer Verified Customer

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Great experience. Red & Brandon were great! I would highly recommend Five Star Subaru to anyone. Red & Brandon were great! I would highly recommend Five Star Subaru to anyone. More

by DWALKERP47 Verified Customer Verified Customer

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Shantai was vert thorough and patient in showing me the features on my new Subaru Outback. features on my new Subaru Outback. More

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From the time we exited our car, we were greeted, did not have to wait. Red was great! Helped us, no matter how many cars we looked at, test drove. He helped us find to perfect car for us! have to wait. Red was great! Helped us, no matter how many cars we looked at, test drove. He helped us find to perfect car for us! More

by M3RRYBEE Verified Customer Verified Customer

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