Jose Rocha Jr
Jose Rocha Jr at Manly Honda

Jose Rocha Jr | Page 10

Service Advisor...

Manly Honda

2777 Corby Ave
Santa Rosa, CA 95407

Contact Me
4.9
961 Reviews

I'm here to listen to your needs and guide you through the repair and maintenance process. I want your car to run for a long time! Estoy aquí para escuchar sus necesidades y guiarlo a través del proceso de reparación y mantenimiento. ¡Quiero que tu coche funcione durante mucho tiempo!

Dealership Experience

9 yrs, 7 mos

Industry Experience

13 yrs, 11 mos

Specialties & Trainings

American Honda Cerified in Customer Satisfaction

4.9

961 Reviews

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961 Reviews of Jose Rocha Jr

May 31, 2023

Dealership Rating
Employee Rating

While the service managers are courteous and efficient and the work that gets performed is of high quality, there always seems to be something that is overlooked or missed. I’ve been taking my vehicles to More

by TOAST99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Ashby

Jun 02, 2023

Manly Honda responded

Hi TOAST99, Thank you for taking the time and sharing feedback; it is valuable and essential for us to identify areas we can continue to improve. I can't find an account with this username. Can I please get the phone number we have on file or your most recent service work order number? It is on the top of the receipt. I apologize that we have missed out on the important little things. I hope to hear back from you soon. Until next time. Thank you for being the best part Jose Rocha Jr Customer Experience Manager 707-535-1163 - jrocha@manlyauto.com

May 28, 2023

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Employee Rating

Jose Rocha is very knowledgeable and is very helpful at explaining what they are doing to my car More

by Riichard1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lucia Chavez Lopez

May 30, 2023

Manly Honda responded

Riichard1, Thank you for being the best part of Manly Honda. We value you and your business and look forward to your next service visit! Best, Your Manly Honda Service Team

May 26, 2023

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Staff are very friendly and prompt and reliable and respectful. And professional. They took care of my car in a very timely matter. More

by Carol albright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Rheude, Mario Vazquez

Jan 12, 2024

Manly Honda responded

Carol Albright, We thank you so much for taking the time and sharing your recent service experience. Remember we can't do this with you and look forward to your next service visit. Happy Holiday weekend, and until next time! Your Manly Honda Service Team

May 21, 2023

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Lori is a exceptional communicator, she clearly explains the issues with my vehicle and gave me clear prices and options for repair, I felt wel informed of the entire repair processes from drop off to pick More

by Connor08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ted Krupinsky, Zach Roberts, Shyla Saxton , Lori Comini, Katie Pardue

May 22, 2023

Manly Honda responded

Connor08, Thank you so very much for taking the time to share feedback. We value you and your business! Until next time. Your Manly Honda Service Team!

May 15, 2023

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Employee Rating

Great service as usual Mr Jose Rocha Jr was amazing and he always try to help you no matter what. More

by JUANCCRUZ12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebekah Jones

May 15, 2023

Manly Honda responded

JUANCCRUZ12, Thank you for taking the time and sharing your feedback! It means a lot to us here at Manly Honda!. Until next time! Your Manly Honda Service Team!

May 14, 2023

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Employee Rating

Manly Honda exceeded my expectations. Best service appt I’ve had, better than my local dealer. I was in the area, and it was where I bought the car, so I decided to have my regular servic More

by BJTHOMAS007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 15, 2023

Manly Honda responded

BJTHOMAS007, Thank you for sharing feedback regarding your service visit! We value you and your business! Until next time! Your Manly Honda Service Team!

May 13, 2023

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Employee Rating

Helpful advice and reliable service. Reasonable pricing for regular service (fortunately I don’t have experience with repair work). More

by MCINTOSH54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Ashby

May 15, 2023

Manly Honda responded

MCINTOSH54, Thank you for choosing Manly Honda! We value you and your business! Until next time! Your Manly Honda Service Team

May 09, 2023

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Employee Rating

Todo excelente buen trato amable lo bueno no mucha espera bien esplendido las espllicasiones cinco estrellas More

by CARLOS.ROMERO1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy Carpenter , Bill Robertson, Mario Vazquez

May 10, 2023

Manly Honda responded

CARLOS.ROMERO1959, Carlos, gracias por ser la mejor parte de Manly Honda y por compartir tus comentarios. Esperamos su próxima visita. Hasta entonces. ¡Tu equipo de servicio Manly Honda!

April 27, 2023

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Employee Rating

As usual the service and professionalism of the staff was amazing in special Jose Rocha Jr. on Service department and Rebekah Jones on Rental service. Thank you for the extra mile Jose. More

by JUANCCRUZ12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rebekah Jones

Apr 28, 2023

Manly Honda responded

JUANCCRUZ12, Thank you so much again for sharing your recent service visit! We value and appreciate you and look forward to your next service visit. Have a very lovely upcoming weekend! Your Manly Honda Service Team.

April 23, 2023

Dealership Rating
Employee Rating

My experience was very poor. To get a simple repair done -- replacing dashboard lights -- it took three visits to Manly. Once Manly had finished, the backup camera on my dash d More

by Honda Hybrid Guy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mario Vazquez

Apr 24, 2023

Manly Honda responded

Dear Honda Hybrid Guy, We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Manly Honda, our focus is to provide consumers with excellent customer service. You may contact me anytime to voice any additional concerns. Sincerely, Jose Rocha Jr Customer experience Manager 707 535 1163 - jrocha@manlyauto.com

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