Polite and respectful service staff.
Estimate for wait time was about an hour off and I did not receive the car wash that was supposed be done.
Estimate for wait time was about an hour off and I did not receive the car wash that was supposed be done.
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by JVAL4
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Rheude
Jul 26, 2023 -
Manly Honda responded
JVAL,
Thank you for the valuable feedback, and we appreciate you and your business! Apologies, our team was off on the estimated promised time to have your service completed and washed. We strive to earn a five-star review.
We would love to make it up; just let Jordan or Jose know you'd like to come in and have the complimentary car wash completed.
You can reach Jordan directly at 707-535-1135 and Jose at 707-535-1163
Please come by and grab a coffee and snack while waiting for that wash.
Thank you for being the best part of Manly Honda.
Your Manly Honda Team
The dealership is clean and welcoming and the service is
impeccable. I was always greeted immediately, offered coffee and snacks, and Shayla was super friendly. Jose was above and beyond in communicating hi
impeccable. I was always greeted immediately, offered coffee and snacks, and Shayla was super friendly. Jose was above and beyond in communicating his concern for my car’s issue. When the situation could not initially be resolved, he encouraged me to try again and put his most experienced man on it. Jose even did research to identify others who had a similar situation. Jose never gave up despite the fact that 4 other mechanics had tried unsuccessfully to resolve the problem. Jose took several diagnostic drives with me to replicate the problem and was able to generally identify it and communicate it to his tech with great accuracy. Parts were ordered , installed and we had success! I Can not say enough about the service I received under the wing of Jose Rocha. Thank you for a positive, beautifully resolved ending to a very frustrating situation for me and my family. Thank you Jose!
Sincerely,
Betsy Hofstadter
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by Betsy Hofstadter
Service Price Transparency
Other Employees Tagged:
Shayla
Jul 26, 2023 -
Manly Honda responded
Hi Betsy Hofstadter,
So nice of you to take the time and share your recent feedback; it means a lot to us here at Manly Honda! So glad to hear your most recent service visit was a successful one. We value you and your business, and thank you for choosing us.
Remember, we can't do this alone, and thank you for participating in the process. So glad it worked out.
We look forward to serving you in the future and until then.
P.S. Jose says hello.
Your Manly Honda Team
Manly Honda consistently delivers efficient service with
very good communication before, during and after the service. The waiting area is quite comfortable. And the service staff are excellent t about keep
very good communication before, during and after the service. The waiting area is quite comfortable. And the service staff are excellent t about keeping customers updated if there are any delays or extra interventions needed. I would consider buying another Honda simply because I trust their car care process.
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by BGBAYLEN
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2023 -
Manly Honda responded
BGBAYLEN,
Thank you for being the best part of Manly Honda! We value you and your business! Thank you for taking the time and sharing feedback on your recent service visit.
We look forward to serving you again, and until then!
Your Manly Honda Service TEam!
Polite, helpful, informative, and got my car done in a
reasonable amount of time. Thank you.
reasonable amount of time. Thank you.
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by Elainenierman
Verified Customer
Verified Customer
Service Price Transparency
Knowledgeable, friendly, and professional staff.
They keep customers informed of all aspects of vehicle maintenance
They keep customers informed of all aspects of vehicle maintenance
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by Mendozal132
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Iman Nielson, Mario Vazquez
Jun 18, 2023 -
Manly Honda responded
Mendozal132- thank you for being the best part of manly Honda we appreciate the feedback! We strive to provide a five-star experience until we did not any areas that we can improve on that can help that happen would be greatly appreciated thank you for the business and until next time!
Best,
Your Manly Honda Service Team
He was respectful, honest professional.
Told me exactly what he was doing. Show me the list and explain things to me. He was a very pleasant guy. You take pride in hiring good staff, people
Told me exactly what he was doing. Show me the list and explain things to me. He was a very pleasant guy. You take pride in hiring good staff, people.
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by Carol albright
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Jordan Rheude, Mario Vazquez
Jun 09, 2023 -
Manly Honda responded
Hi Carol Albright,
Thank you for sharing feedback about your recent service visit. We value you and your business!
Glad to hear your interactions were pleasant, and most importantly, you left happy!
We look forward to your next visit.
Your Manly Honda Service Team! ❤️
Bad costumer service doesn’t respect the appoinment hour,
they have perfil costumer preferences and they have lack of costumer attention
they have perfil costumer preferences and they have lack of costumer attention
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by gabriel
Service Price Transparency
Jun 07, 2023 -
Manly Honda responded
Hola Mauricio González Gabriel; gracias por tomarse el tiempo y enviar comentarios y compartir su experiencia de servicio con nosotros. Lamento mucho que no cumplimos o superamos sus expectativas. Lo siento, te sientes así; nos esforzamos por mejorar cada experiencia de servicio. Primero, no tenemos citas; programamos horarios para el check-in de nuestros huéspedes. Y se le hizo plenamente consciente del proceso en su caso. Está regresando para reemplazar piezas y calibrar sistemas. Eras muy consciente del tiempo necesario, y seguías diciendo que esto debería tomar unos minutos y te dijiste que necesitaríamos hasta cinco horas. Su situación es especial; usted tiene un alcoholímetro de interbloqueo instalado en su automóvil que aparentemente no se puede apagar durante períodos mientras recibe servicio y requiere que lo sople cada 10 minutos mientras el vehículo está funcionando, eso es un gran inconveniente para nuestro técnico y para usted, pero Le dimos la bienvenida con el establecimiento de las expectativas adecuadas y le dimos lo mejor. Te he ayudado personalmente y he tenido innumerables encuentros, en su mayoría positivos. Siempre te he tratado con el mayor respeto e integridad. Hago mi mejor esfuerzo para explicar el "PROCESO", para que ambos ganemos. Como saben, está programado para el viernes nuevamente a la 1 p.m. para intentar todo esto nuevamente. Tendrás que presentarte durante todo el proceso. Hasta la proxima vez
José Rocha Jr.
Jun 08, 2023 -
Manly Honda responded
Tienes un check-in programado para las 13:00 horas de este viernes 9. Necesitaremos tu regalo de principio a fin del proceso para soplar en el alcoholímetro para evitar demoras en el proceso de reparación. ¡Gracias por ser la mejor parte de Manly Honda!
Su equipo de servicio Manly Honda.
Jun 07, 2023 -
Manly Honda responded
Good afternoon,
Thankyou very much for visiting Manly Honda. I am very sorry to hear that your experience was far less than expected. I would like to look into your service visit and follow up with you. unfortunately I do not have enough information. Is there an invoice or customer number I can reference?
Thank you you again for visiting and for assisting us in bettering our customer service. I look forward to hearing from you soon.
Zach Roberts
Service Director
Manly Honda
Jun 07, 2023 -
gabriel responded
I had 10:30 app and they change it until 1:30. Then i was here for 3 hours in order to blow the interlock device on my car to avoid any chargers fees. In the end they made it lockout so, now i have to pay the unlock fees. All that for my car to not be repaired yet because the technician dosent know what is hapening with the car and I have to come back this Friday at 1:30. In the past i tried to cancel the insurance that i paid for parts before it expired but the dealership didn’t help me and never called me back and let it expire without contacting me beforehand. It is frustrating for me and I hope you can do something to help. #240125
Es un excelente diler el servicio y la atención de sus
trabajadores es excelente yo si lo recomendaria
trabajadores es excelente yo si lo recomendaria
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by Jose lopez
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2023 -
Manly Honda responded
Hola José, ¡gracias por ser la mejor parte de Manly Honda!
Apreciamos y valoramos a usted y su negocio y comentarios. Hasta la proxima vez.
Su equipo de servicio Manly Honda.
Great and fast service.
She responded very fast to response to any questions. Very kind!
She responded very fast to response to any questions. Very kind!
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by Marisol Rodriguez
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2023 -
Manly Honda responded
Marisol Rodriguez,
We here at Manly appreciate you and your business. Thank you for sharing your recent service visit experience. Until next time.
Your Manly Honda Service Team!
A good dealership with friendly, knowledgeable people.
Prices were less than competitors who added thousands over msrp.
Prices were less than competitors who added thousands over msrp.
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by KARL.HESTERBERG1
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2023 -
Manly Honda responded
KARL.HESTERBERG1,
Thank you for taking the time to share feedback! We value you and your business! Glad to hear the good news.
We look forward to your service visits and long-lasting relationship. Thank you for being the best part of Manly Honda!
Your Manly Honda Service and Sales Teams
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9 yrs, 7 mos
American Honda Cerified in Customer Satisfaction 
