Jose Rocha Jr | Page 17

The service team at Manly has been super. Diagnoising an issue is not easy sometimes, as some problems are intermittent. But Mr. Rocha was relentless and after showing him a video with sound Diagnoising an issue is not easy sometimes, as some problems are intermittent. But Mr. Rocha was relentless and after showing him a video with sound and dash codes, additional follow up by Brian Dorsey confirmed my issue was diagnosed. My starter was replaced and I have back my reliable Honda, More

by NODUI@ATT.NET Verified Customer Verified Customer

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Excellent all around. The service was done well, the service manager was helpful. The wait space quiet. The service was done well, the service manager was helpful. The wait space quiet. More

by BAUMANWELLNESS Verified Customer Verified Customer

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When my sunroof refused to close at 4pm I was very anxious, as I park my car outside and feared for it's security. I drove directly to Manly and Service Adviser Jose made the time at the end of the d anxious, as I park my car outside and feared for it's security. I drove directly to Manly and Service Adviser Jose made the time at the end of the day to manipulate the malfunctioning sunroof to get it to close and thus it was ok to park outdoors until a service appointment for repair was available. Communication with the Service Advisor is of paramount importance to me, and your communication system using text messaging is very effective. Also, transparency is also very important for a customer like me who doesn't know the ins and outs of autos: at this visit the technician broke clips of the new part he was installing and thus needed to reorder the part and thus the repair took an additional day. This info was shared with me, which I really appreciate. Also there is always concern for any alternate transportation needs that I may have. For me this equals a satisfying service experience. I also ordered a touch up paint from the parts dept. Bill Robertson took the time to explain the use of the container to me. Thank you. More

by MirMac Verified Customer Verified Customer

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Love these guys two hours I was done thanks for the. I’m and out I’m and out More

by PETERJQUISTGARD Verified Customer Verified Customer

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1st service for 2021 CRV- usual excellent care from the Service Dep’t. My Service Advisor also reviewed the work done & asked if I had any questions. I’ve had nothing but good service from this Departmen Service Dep’t. My Service Advisor also reviewed the work done & asked if I had any questions. I’ve had nothing but good service from this Department. More

by MTYMEG Verified Customer Verified Customer

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Manly Honda always takes care of our CRV in a skillful and convenient manner. Their friendly staff and reasonable prices keep us coming back. and convenient manner. Their friendly staff and reasonable prices keep us coming back. More

by IANARCHIE76 Verified Customer Verified Customer

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Jose Rocha Jr made my day at Manly Honda a very pleasant one. A very kind and caring man you need more men like him in your employ! Sincerely April one. A very kind and caring man you need more men like him in your employ! Sincerely April More

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The process of upgrading my current lease to my dream car couldn't have been more seamless and efficient. Scott Hess encouraged me to dream big and upgrade to a car with more amenities than I would have aske couldn't have been more seamless and efficient. Scott Hess encouraged me to dream big and upgrade to a car with more amenities than I would have asked for myself. I am in LOVE with my car. Not to mention, he assisted with the process of getting the best possible deal for my car. Scott in the finance department expedited the process and I was out in record time! I will be back to work with these two. Lastly, a shout out to Jose Rocha Jr. in service. When he is there I know I will be taken care of, even if he is not my service person. He always greets me and makes sure I am taken care of. Thank you again Manly Honda. I have been a loyal customer since 2007 and appreciate being treated like one!! More

by LORRAINEP16 Verified Customer Verified Customer

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I brought my car to your shop with tape holding my wheel well trim to hold it in place as some of the clips had been lost and it was loose. However that it not what I brought my car into the shop for. I bro well trim to hold it in place as some of the clips had been lost and it was loose. However that it not what I brought my car into the shop for. I brought it in because the AC was not blowing cold. I was later informed that the exhaust hose for the AC needed to be changed. I was not informed that they had to remove the tape holding my wheel well trim in place. If they had I would have asked them how much to put new clips on and if needed how much to replace the trim as the labor part was being done to fix the AC. When I picked my car up the trim was no longer secure as they had not re-secured it in any way. There was not good communication regarding my car. More

by DCLEVENGER1959 Verified Customer Verified Customer

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I've been dealing with this dealer since 2005. I've been extremely satisfied with the quality of service I've gotten. I've been extremely satisfied with the quality of service I've gotten. More

by FREDZAT Verified Customer Verified Customer

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