Jose Teran

I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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I had a great experience at Big Star. Jose was professional and kept me updated throughout the process. The work was completed ahead of schedule/on time. I'll definitely be back! Jose was professional and kept me updated throughout the process. The work was completed ahead of schedule/on time. I'll definitely be back! More

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José is phenomenal, a true gem at this establishment! Thank you for making my experience so lovely :) Thank you for making my experience so lovely :) More

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Great customer service, excellent waiting area. No hassles for purchasing anything. Easy process for making appointments. No hassles for purchasing anything. Easy process for making appointments. More

by Raulreynajr4114 Verified Customer Verified Customer

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Jose is top notch! He is super responsive and always gets me in to service quick. Very personable, friendly and customer satisfaction is his #1 goal! We keep coming bac He is super responsive and always gets me in to service quick. Very personable, friendly and customer satisfaction is his #1 goal! We keep coming back just for the service we get! Truly appreciate you, Jose!! More

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Not sure why I'm getting a survey when last time I had the repairs down was in October . Jose is always great but not sure why I'm getting a survey months after being in and no one who answers the phone w the repairs down was in October . Jose is always great but not sure why I'm getting a survey months after being in and no one who answers the phone will ever connect me with Jose or can give me a response months later !!! More

by Kbelle2007 Verified Customer Verified Customer

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José always does an excellent job of keeping me informed throughout the service appointment process. No surprises and goes above what is expected. Another great experience with him and Star Cadillac! 👍 throughout the service appointment process. No surprises and goes above what is expected. Another great experience with him and Star Cadillac! 👍 More

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When another dealership wouldn’t help fix my truck, Jose and big star Cadillac took my truck in and fixed it no problem. Jose was very helpful and will be bringing my truck back for any future service. and big star Cadillac took my truck in and fixed it no problem. Jose was very helpful and will be bringing my truck back for any future service. More

by Julie Alley Verified Customer Verified Customer

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Everyone in the dealership is kind and very helpful. Didn’t wait to get my car worked on. Didn’t wait to get my car worked on. More

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Jose is very helpful and strives to keep his word. Customer experience and satisfaction are a priority. Customer experience and satisfaction are a priority. More

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