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Jose Teran
Jose Teran at Big Star Cadillac

Jose Teran | Page 22

Service Advisor

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.8
270 Reviews
4.8

270 Reviews

Write a Review

Dealership Experience

3 yrs, 4 mos

Industry Experience

12 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

270 Reviews of Jose Teran

October 08, 2023

Dealership Rating
Employee Rating

Jose was extremely helpful with our repairs and kept us informed throughout the whole process. More

by Carl Mullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 09, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 06, 2023

Dealership Rating
Employee Rating

It started out a little rough due to lack of communication. Finally got in touch with Phillip who helped facilitate what I needed to happen. After that everything went smooth and I was very plea More

by CLWJR70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Phillip Connor

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Oct 06, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 05, 2023

Dealership Rating
Employee Rating

Explain steps from start to finish and providing me my salesman about a vehicle I had in mind for a trade in. More

by Sunnye350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 06, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

October 03, 2023

Dealership Rating
Employee Rating

The dealership was great with my car and loved how they treated me during my visit. More

by josepepe19mg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 04, 2023

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

October 02, 2023

Dealership Rating
Employee Rating

Service is always nice, informative, and does a great job with my car. On time. More

by sheilamccoyrealtor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 02, 2023

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 01, 2023

Dealership Rating
Employee Rating

Jose did a great job. He treated me with respect and was very friendly. He provided transportation for me while my car was being serviced. It was a smooth process. More

by HAPI33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amy & Victor came out to check on me. Looking for a preowned car for my daughter.

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Oct 02, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 30, 2023

Dealership Rating
Employee Rating

Took me in immediately and got me a loaner for my engine failure... thank you More

by JADAMLSU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Oct 02, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 28, 2023

Dealership Rating
Employee Rating

Overall. a great experience. No hassle, met our expectations, and we were dealt with in a timely manner. Very happy with our purchase and how it was handled. More

by DONNATRAH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angela Davis, Keith Mujica, Kevin Sonnier, George Castillo

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Sep 29, 2023

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

September 26, 2023

Dealership Rating
Employee Rating

Jose was awesome with my service and keeping me informed with what was going on very thorough gentleman. Cadillac let me down I purchased every package and should have had a loaner but received whatever the More

by hwomack17615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 27, 2023

Big Star Cadillac responded

Thank you for your review. Due to inventory constraints, our loaner program cannot guarantee each customer that a Cadillac or a specific vehicle type will be available, and we apologize. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your thoughts will be used to fuel our commitment to continuous improvement. Jason Wilson, Service Director, jwilson1@bigstarcadillac.com

September 26, 2023

Dealership Rating
Employee Rating

Ansley and big star Cadillac is the best. I would recommend to every one I know More

by rebejones303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ruben Cauton, Denise Beyner-Stanley, Bobby Miller, Ainsley Roark, Raven Rasberry , zzJeff zzDial, zzKarah zzGonzales, zzBritney zzNorman, zzJason zzWilson

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Sep 27, 2023

Big Star Cadillac responded

We are humbled by your kind words.

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