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Joseph Cassello
Joseph Cassello at Oak Lawn Toyota

Joseph Cassello | Page 7

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.7
699 Reviews

Dealership Experience

7 yrs, 10 mos

4.7

699 Reviews

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699 Reviews of Joseph Cassello

August 20, 2023

Dealership Rating
Employee Rating

They did amazing job checking out my car is good to go road Toyota 🇺🇸 let get it More

by diasangel80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sal Gaeta, Vickie Benson, Jose Brito, Oscar Garibaldi, Marco Fernandez, Juan Hernandez , Ken Bickness, Frank Nash, Carlos Osuch

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Aug 21, 2023

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 20, 2023

Dealership Rating
Employee Rating

This is one of the dealerships in the Chicago area and the service deapartment is the best. More

by mjahn1216
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dominik Gibek, Cesar Quiroz

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Aug 21, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! John Carnivele, General Manager

August 07, 2023

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Employee Rating

Excellent service and knowledgeable people who look out for their customers and not be pushy in selecting work to be done. More

by rlfranklin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Carnivele, Rob Stygar, Ed Nilles, Rick Miller, Travois Powers , Ken Bickness, Frank Nash

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Aug 09, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 06, 2023

Dealership Rating
Employee Rating

Always very pleasant and keeps you updated about what is going on with your car More

by cindy.fos62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 09, 2023

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 04, 2023

Dealership Rating
Employee Rating

service contact Joe was courteous, knowledable, and efficient. although i did not enjoy replacing the hybrid battery and catalytic converter in a short period of time, the service was excellent. More

by dlynch86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 04, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with Joe. We're glad to hear he delivered such a great experience! Juan Vazquez, Service Manager

July 31, 2023

Dealership Rating
Employee Rating

Everything was good. Text responses were not always answered promptly. Sometimes not until the next day More

by Kimmisage39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Aug 01, 2023

Oak Lawn Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Juan Vazquez, Service Manager

July 30, 2023

Dealership Rating
Employee Rating

Joe , my service technician, is superb in his diagnosis and recommendation about what services need to b completed on my vehicle. I really appreciate his professionalism/courtesy More

by bushanthony5653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 31, 2023

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear Joe was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

July 23, 2023

Dealership Rating
Employee Rating

Oak Lawn Toyota is awesome. Fro my car off before work, and they are done by the end of my day! Brian is awesome too! More

by Donmac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 24, 2023

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

July 23, 2023

Dealership Rating
Employee Rating

From my first call they were very professional and efficient. The time frame for service was much easier than I expected. Joe kept me informed as he progressed. Thanks More

by towngibbons46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vickie Benson

Print
Jul 24, 2023

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

July 21, 2023

Dealership Rating
Employee Rating

Mechanic and service advisors were very kind and professional. Work was completed in a short time and I was on my way. More

by Lauren F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jul 24, 2023

Oak Lawn Toyota responded

Thank you, Lauren! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

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