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Joseph Castera
Joseph Castera at Dana Ford Lincoln

Joseph Castera | Page 18

service advisor

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

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4.8
436 Reviews
4.8

436 Reviews

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436 Reviews of Joseph Castera

March 23, 2025

Dealership Rating
Employee Rating

Two months not fixed the problem . feel bad never again buy the Lincoln bad severs More

by elin6999
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella

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Mar 24, 2025

Dana Ford Lincoln responded

Elin, We're sorry to see the low rating. We'd like the chance to talk about this so we can determine what can be done to improve the experience for you. Please reach out to me at your earliest convenience. Thank you, Keith Curran - Service Director - 718-983-8700 ext 297

March 22, 2025

Dealership Rating
Employee Rating

We went to tried return our lease, Dana wasn't nice or welcoming at all. I felt like I was bothering them. So we left and went to Island Auto and got a car within hours. It's a shame bc I raved about Dana More

by vfacciola
Recommend Dealer
No

Other Employees Tagged: Joseph Castera

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Mar 28, 2025

Dana Ford Lincoln responded

It's disappointing to hear about your recent experience with us. We strive for friendly and welcoming service, so it's concerning that this wasn't reflected during your visit. If you're open to discussing further, please feel free to reach out at any time. Thank you, Doug Hansen - GSM - 718-983-8700 ext 262

March 22, 2025

Dealership Rating
Employee Rating

Amazing and quick stress free deal! Vincent & Doug were excellent- I love my new truck and couldn’t be happier thanks again! More

by amethyst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella , Vincent

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Mar 24, 2025

Dana Ford Lincoln responded

We're delighted to hear that Vincent and Doug made your experience at Dana Ford amazing and stress-free! Enjoy every moment with your new truck, and thank you for choosing us!

March 16, 2025

Dealership Rating
Employee Rating

Keep up the good work Dana Ford. Joe was great and the service was done expeditiously. More

by Grunge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Batista

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Mar 17, 2025

Dana Ford Lincoln responded

Your feedback made our day! Thanks for the five-star review! - Dana Ford

March 15, 2025

Dealership Rating
Employee Rating

Joesph always does a great job when I come in to service my vehicle. Very helpful and Accommodating. More

by quanycook
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Dana Ford Lincoln responded

We truly appreciate your support—thank you for the five stars! – Dana Ford

March 14, 2025

Dealership Rating
Employee Rating

Every time I bring my Ford Escape they I'm very satisfied always do a great job More

by gdbpadillajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Irma Jace

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Mar 14, 2025

Dana Ford Lincoln responded

We love hearing this—thank you for the five stars! - Dana Ford

March 14, 2025

Dealership Rating
Employee Rating

Professional services on everything I went for oil change fast and clean on time was done More

by fatmirduka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Collin Romer, Diane Creazzo, Lori Allotta, Irma Jace, Diana Latella

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Mar 14, 2025

Dana Ford Lincoln responded

Thank you for the positive feedback about your recent visit here at Dana Ford! We appreciate your business and hope we have the opportunity to serve you again in the future!

March 11, 2025

Dealership Rating
Employee Rating

Overall a good experience, but the time spent on the process for buying a car is way too long More

by victorianbrothers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert LaRosa , Douglas Hansen

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Mar 12, 2025

Dana Ford Lincoln responded

Thank you for the review. We appreciate your patience and will certainly take this feedback into consideration moving forward. Enjoy your vehicle and please don't hesitate to reach out if our Dana Ford team can be of service again in the future!

March 09, 2025

Dealership Rating
Employee Rating

Joseph from the service department displays excellent customer service. He’s patient, he’s kind and he’s always willing to help you with anything you may need. More

by dtrickey68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2025

Dana Ford Lincoln responded

Thank you for recognizing Joseph's excellent customer service at Dana Ford! We appreciate your feedback and look forward to serving you again next time!

March 06, 2025

Dealership Rating
Employee Rating

Always very helpful. The service team are amazing. They offer pick up & delivery service that is so helpful. More

by lizsecari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Cognetta

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Mar 06, 2025

Dana Ford Lincoln responded

Lizsecari, we're delighted to hear that our service team at Dana Ford has been so helpful and accommodating with the pick-up & delivery service. Thank you for sharing your experience!

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