Joseph Castera | Page 18

Service dept. Is always on top of all my concerns. Joe and Colin are the best service writers. Always greet us with smiles. Great service always. Is always on top of all my concerns. Joe and Colin are the best service writers. Always greet us with smiles. Great service always. More

by JC1210 Verified Customer Verified Customer

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Very courteous and professional took care of all my concerns and my situation was taken care of promp concerns and my situation was taken care of promp More

by GAUDIT4000356695 Verified Customer Verified Customer

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Smooth buying and financing. Service good too Convenient location nice people and facilities Easy parking Service good too Convenient location nice people and facilities Easy parking More

by JKUZ Verified Customer Verified Customer

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Service is always amazing there people are friendly, efficient and wonderful no Other people do service like you thank you efficient and wonderful no Other people do service like you thank you More

by robE7J2 Verified Customer Verified Customer

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I sent my car for repairs in dana ford , and once they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it w they realized the insurance would cover the repair costs, they tried to deceive me by claiming the battery was dead — even though I had replaced it with a brand-new one just two months ago. Their excuse was that they needed to start the car to figure out what was wrong. I told them, “Really? A big company like Ford doesn’t have a proper charger to jumpstart a car?” There’s no honesty there at all. Then, when I got the car back, I was shocked to find it wasn’t running properly. There was an issue with the gear system, and it was stuck in soft mode. When I went back to them, they denied everything, of course. Now they’re asking me to pay over $2,000, saying insurance doesn’t cover this issue — even though they’re the ones who damaged the car! After all that, I took my car to the premier Ford of Bay Ridge in Brooklyn. The man who spoke with me was utterly bizarre. I asked him to inspect my car and diagnose the problem—especially since I couldn’t leave it sitting in the driveway any longer, having already lost all hope in Dana Ford on Staten Island. His response was both strange and predictable: every other sentence he said, “But you have to pay us,” “You have to pay us,” as if that were the only thing on his mind. Every time I asked him to simply look at the car, he repeated the same line, treating me as though I were starving for scraps. Finally, in frustration, I snatched my paperwork back from him and said, “You’re acting so oddly. All I’m asking is that you check my car and tell me what’s wrong with it—you keep harping on payment! I’m not hungry for money, I just want you to fix the car’s problem.” I don’t recall his name, but he was short, bald, heavyset, with piercing blue eyes. I don’t know if Ford as a company really monitors how their staff treat customers, or if they’re just after people’s money without taking any responsibility. I’ve already filed a formal complaint and spoken with a lady—who was very polite—but now it’s been more than three weeks and I still haven’t heard a word back. So here’s my message to everyone at Ford: I don’t want anything from you except to have my car returned to me in the condition it was in when I dropped it off. That is my only request. If my problem isn’t resolved within the next week, I will publish this entire account on every car forum and social network—Facebook, Twitter, ......... I also know a TikToker with millions of followers, and I won’t hesitate to ask him to share my story about what’s happening at your Ford service here. Again, all I want is for you to repair my car and give it back as it was. Take all the money you’re rightfully owed—but if you charge me even a single dollar unfairly, prepare for a fight you won’t like. Bottom line: these people are not trustworthy. Don’t take your car to them. They have no sense of honesty or fear of God. More

by prnc124 Verified Customer Verified Customer

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It's been great It's been great. The staff has been very helpful. Hoe and the service managers make sure your satisfied with the results The staff has been very helpful. Hoe and the service managers make sure your satisfied with the results More

by albertbardinas Verified Customer Verified Customer

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Very easy Easy to make appt. They also handled it somewhat timely I was content They also handled it somewhat timely I was content More

by blw1101 Verified Customer Verified Customer

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The level of service was excellent. Fast and efficient service. Also, customer care was great. Fast and efficient service. Also, customer care was great. More

by MikhaelHany Verified Customer Verified Customer

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The service and customer care were great. Everything was completed and no issues were present. Everything was completed and no issues were present. More

by yousef_mo Verified Customer Verified Customer

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Everyone at Dana Ford is always very professional & helpful, knowledgeable & is successful in having solutions. Service department has improved tremendously. helpful, knowledgeable & is successful in having solutions. Service department has improved tremendously. More

by nurski26 Verified Customer Verified Customer

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