Joseph Mistretta
Joseph Mistretta at Sarant Cadillac

Joseph Mistretta | Page 113

Service Director

Sarant Cadillac

4339 Hempstead Tpke
Farmingdale, NY 11735

4.7
1,140 Reviews

Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.

4.7

1,140 Reviews

Write a Review

Dealership Experience

29 yrs, 1 mo

Industry Experience

47 yrs, 1 mo

Specialties & Trainings

Cadillac Certified

1140 Reviews of Joseph Mistretta

February 26, 2018

Dealership Rating
Employee Rating

Outstanding Customer Service Sarant Cadillac Service is the code of excellence. Service Manager Joe Mistretta goes above and beyond for all his customers. Highly recommend this se More

by Jessica Dull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 28, 2018

Sarant Cadillac responded

We appreciate your kind words and recommendation, Jessica! Joe is a great member of our team. Let us know if there is anything else we can do for you in the future!

February 24, 2018

Dealership Rating
Employee Rating

Oil change is Very polite punctual and accommodating. Car was finished early in the morning & ready on time. Joe was a great service writer and I will be using Sar More

by Danilifts
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Feb 26, 2018

Sarant Cadillac responded

Thanks for the review, we're glad you had a pleasant service experience! We're already looking forward to next time, so call us when you need us!

February 21, 2018

Dealership Rating
Employee Rating

Fast, Courteous Excellent Service Just took my 2016 CT6 in for service. Joseph was extremely efficient and helpful. He makes you feel right at home from the get-go. Wait time was way u More

by Tom Murphy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Feb 22, 2018

Sarant Cadillac responded

Thanks for the kind words, Tom! We appreciate you trusting your CT6 with us to get the best quality service. We strive to make every visit to our service department as quick and efficient as possible, and we're delighted to hear Joseph helped in that process. If you need anything else, please let us know. We value your business and hope you come back soon!

February 16, 2018

Dealership Rating
Employee Rating

A great experience Always a great service experience ... I'm on my second lease with Sarant. Joe provides True White glove service. I highly recommend them. Thank y More

by GKlang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 19, 2018

Sarant Cadillac responded

GKlang, we are so glad that Joe was able to provide you with a great experience. We appreciate your loyalty and recommendation! We hope to see you again soon.

February 14, 2018

Dealership Rating
Employee Rating

Useless Service writer joe is the most difficult person to get in contact with. He never answers calls. Or returns calls. Always forwards me to voicemail and More

by Janet200
Recommend Dealer
No
Mar 06, 2018

Sarant Cadillac responded

We are very sorry to hear you have had a difficult experience with our service department here at Sarant. Great service and open communication with each of our valued customers is our priority, and we apologize for any inconvenience or frustration you experienced and hope to have the opportunity to speak with you. If you would, please contact Bill McArdle, our Service Manager, at 516-293-3370. Thank you.

February 02, 2018

Dealership Rating
Employee Rating

I love going to Sarant! Sarant is a always a great experience. Joseph Mistretta in service are friendly and knowledgeable and I am always in and out quickly. My sales guy h More

by Tara Visconti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Antonio Centeno

Feb 07, 2018

Sarant Cadillac responded

That's what we like to hear! Thank you so much for your great feedback! It's great to hear about your experience with us and we can't wait to see you back again soon!

January 30, 2018

Dealership Rating
Employee Rating

My 4th Cadillac The people at Sarant Cadillac really know how to treat their customers, I just picked up my 2018 XT5 today and it's been nothing but a pleasure to dea More

by Salvatore Manno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Sarro

Feb 01, 2018

Sarant Cadillac responded

Glad to hear that our entire team is taking good care of you every time you come to see us, Salvatore! Our team works hard to provide the extra mile customer service and we're happy to hear that it is paying off in the eyes of our customers! Congrats on your gorgeous, new XT5 and we look forward to taking good care of you at each and every visit!

January 22, 2018

Dealership Rating
Employee Rating

‘The Best” As usual The Sarant Team was professional, courteous and friendly. Joe addresses any issues I may have and the team takes care of it. Always a good More

by Janet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2018

Sarant Cadillac responded

We're very happy to hear that Joe and our team gave you such a good experience, Janet! We would love to be able to help you again next time you visit!

January 22, 2018

Dealership Rating
Employee Rating

Always accomodating . Joe and Maurice are extremely professional. Shuttle service is very convenient, as well. Check out is quick and the cashier very pleasant. Thank More

by Mary26
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Howie Meadows, Maurice Pereira

Jan 23, 2018

Sarant Cadillac responded

It's great to hear that Joe, Maurice, and the rest of the team were able to give you such a great experience, Mary! Whenever you're ready for your next visit, we would be more than happy to help!

January 20, 2018

Dealership Rating
Employee Rating

Great Experience Next day appointment was no problem with service department. Service department personnel were courteous and informative. Showed me how to fix a probl More

by Cody381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 23, 2018

Sarant Cadillac responded

Thank you for the recommendations, Cody! We absolutely love to hear everybody's feedback! It's great to know that our team was able to help you fix your vehicle! We hope next time you need a fix, you choose us again!

...
113

Dealership Inventory (105 Vehicles)

used 2023 Cadillac XT5 car, priced at $31,900
2023 Cadillac XT5
used
Wilder Metallic exterior
Automatic
Front-wheel Drive
used 2022 Cadillac XT4 car, priced at $29,900
2022 Cadillac XT4
used
Infrared Tintcoat exterior
Automatic
All-wheel Drive
used 2023 Cadillac XT5 car, priced at $33,900
2023 Cadillac XT5
used
Crystal White Tri-Coat exterior
Automatic
All-wheel Drive
used 2023 Cadillac Escalade car, priced at $68,900
2023 Cadillac Escalade
used
Black Raven exterior
Automatic
Four-wheel Drive
used 2023 Cadillac CT5 car, priced at $30,900
2023 Cadillac CT5
used
Black Raven exterior
Automatic
Rear-wheel Drive
used 2023 Cadillac XT6 car, priced at $36,900
2023 Cadillac XT6
used
Silver Metallic exterior
Automatic
All-wheel Drive