Dealer Reviews
Cars for Sale
Dealer Log In
Joseph Mistretta
Joseph Mistretta | Page 53
Service Director
Sarant Cadillac
4339 Hempstead Tpke
Farmingdale, NY 11735
1,140 Reviews
Joe has been with Sarant Cadillac since 1997. Joe has recently been promoted to Service Director! He has acquired quite the customer base and his customers love him! Joe does all he can keep his customers informed and to makes sure their service experience is a positive one. Joe thoroughly enjoys the relationships he has built here at Sarant Cadillac over the years.
Read more1,140 Reviews
Write a ReviewDealership Experience
29 yrs, 1 mo
Industry Experience
47 yrs, 1 mo
Specialties & Trainings
Cadillac Certified
1140 Reviews of Joseph Mistretta
July 29, 2021
when I have my car serviced or repaired at sarant my car is back to brand new again Sarant has the best team in the business start with Joe Messtretta then tony D then of course Dino the magician tops is back to brand new again Sarant has the best team in the business start with Joe Messtretta then tony D then of course Dino the magician tops More
by agianni1
Verified CustomerOther Employees Tagged: John F. Nassour, Sr., Tony DiGuiseppe
July 27, 2021
I went to Sarant for an oil change. This was my first experience with Joe Mistretta. He was friendly and knowledgeable. He had me in and out quickly and answered all my questions. experience with Joe Mistretta. He was friendly and knowledgeable. He had me in and out quickly and answered all my questions. More
by Yolanda
July 26, 2021
I purchased a demo model XT5. The sale itself went smoothly with Tommy, my second car that I purchased from him/Sarant. When I picked up my car it had a scratch on it that wasn't there when we signed smoothly with Tommy, my second car that I purchased from him/Sarant. When I picked up my car it had a scratch on it that wasn't there when we signed to purchase. This was not really a big deal, just had to come back again to take delivery. I purchased in April, when it wasn't yet very hot, so didn't realize that my AC didn't work. The fan worked great, just wasn't cold. A few weeks after purchase, I brought the car in to have it repaired. My compressor was dented and I needed a new one. I honestly don't see how I could have dented it. In either case, there was no way to prove whether it was dented before I purchased it or after I took possession. (There was approx 2800 miles on car when I picked it up). A knowledgeable car person said it looked like the car may have fallen off a truck, since there was NO damage to the bumper or grill, just under the car. Joe - the service manager said because he found a flower - yes a flower, and a piece of newspaper and a small piece of cardboard the size of my hand, that it was proof that I damaged the compressor. Even if I ran over the whole bush that the flower grew on, there is no way that it should have damaged the compressor to the point that it would dent and no longer work. Or is he stating that the quality control of Cadillac is that poor? The dealership agreed to deduct $500 off the cost of approx $1,600 to replace the compressor. This was not acceptable. It was their final offer, even though RIDICULOUS that the proof of my causing the damage was a flower and tiny pieces of newspaper and cardboard found in my grill. I had the compressor replaced elsewhere. More
by DONNA5130
July 25, 2021
i have been with sarant many years. your service reps are great but alas your techs have not been able to solve a drivers side seat issue for many visits throughout this current lease on my xt 5. there have great but alas your techs have not been able to solve a drivers side seat issue for many visits throughout this current lease on my xt 5. there have been at least 3 service write ups in our record. still broken.... barbara hellemeyer More
by ANROCS
Other Employees Tagged: Dominic Vivo, Tony DiGuiseppe
July 24, 2021
Joe took care of me right away, answered a couple questions I had, and had my vehicle ready in a jiffy. Very professional and congenial, a pleasure to deal with! I will continue using Sarant in the questions I had, and had my vehicle ready in a jiffy. Very professional and congenial, a pleasure to deal with! I will continue using Sarant in the future, being a customer for more than 10 years. More
by TVONHOFF
July 23, 2021
ALWAYS EXCELLENT SERVICE, JOE MISTRETTA IS THE BEST I'VE EVER WORKED WITH AND THE WAITING AREA IS COMFORTABLE. JOHN NASSOUR ALWAYS EXCEPTIONAL AND MAKES ME FEEL WELCOME. EVER WORKED WITH AND THE WAITING AREA IS COMFORTABLE. JOHN NASSOUR ALWAYS EXCEPTIONAL AND MAKES ME FEEL WELCOME. More
by GIGUY
Other Employees Tagged: John F. Nassour, Sr.
July 15, 2021
Thank you for treating me with respect and servicing my vehicle quickly. I am a long time buyer of Cadillacs and am glad I am still able to purchase sedans. vehicle quickly. I am a long time buyer of Cadillacs and am glad I am still able to purchase sedans. More
by NICKKARAHALIAS
Other Employees Tagged: Tony DiGuiseppe , Maurice Pereira
July 10, 2021
Excellent service and top notch customer service experience. Professional service writer. Very happy and am a customer for life! Thank you to Joe and the sarant team. experience. Professional service writer. Very happy and am a customer for life! Thank you to Joe and the sarant team. More
by STEVENWARSAW
Dealership Inventory (106 Vehicles)
