Joseph Vicari Jr. | Page 12

Got me in for an oil change without an appointment. Andy and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may and Cyndi were very professional and attentive. They got me in and out very quickly and made great recommendations as to what services my vehicle may need soon as it is nearing 70,000 miles. Great customer service, I will definitely be back. More

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Communication could have been better. The car was not ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done til ready when promised. I was told that the car could be ready possibly Wednesday evening but by Thursday for sure. the car wasn't done till the following Tuesday. When I picked up the car it was not washed. note: my Mustang had been in for service just previous to my Explorer and it too was not washed when i picked it up. Over $2,000 in repair costs and i had to go home in dirty cars. More

by LHANRIHAR Verified Customer Verified Customer

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Don't buy or service vehicle at Heiser, they're crooks! Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. Bad customer service only want your money. Have not tried to fix problems only want to over charge. Go to avoid mechanic instead. More

by Gg Verified Customer Verified Customer

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I was very disappointed in my service. I was scheduled for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my c for update of computer system (SYNC) and an oil change.You had my car for a week. There was no follow up no one contacted with an update or that my car had been received (I had concierge service pick up vehicle and leave a loaner. The following Thursday I called the service department and was informed that the individual who took my auto in had abruptly resigned and no one picked up service orders thus leaving my vehicle and service order in suspense. I asked if there was protocol for communicating with a customer when there vehicle is going to be out of service for an extended period of time. The service rep (who was on loan from another store) stated that there was no protocol. Then I asked him just on general principle if were going to someone car for a longer than usual service period as a service rep would you contact the customer. He stated that he didn’t know. At that I told that he was just walking me around the block and could I speak to a manager. The managers were in a meeting. Subsequently I did receive a call from the manager who stated “the ball was dropped “ This was a frustrating experience. I was disappointed with the lack of professionalism and follow up. I have done business with Heiser for a number of years but this experience will give me pause for future dealings. Half star rating for service experience More

by WEBBERBDUB Verified Customer Verified Customer

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I needed a key fob ( 2nd ) for my truck not much time to share at a dealer. Joe Vacari Jr. Stepped up with his crew in the service dept and completed this mission in short notice and did a great job. Eve to share at a dealer. Joe Vacari Jr. Stepped up with his crew in the service dept and completed this mission in short notice and did a great job. Everyone in the dept was super nice. More

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The service team was a pleasure to deal with. Very professional and timely on my service work. Check our at the cashier was fast and easy with great personnel! professional and timely on my service work. Check our at the cashier was fast and easy with great personnel! More

by FORJOX Verified Customer Verified Customer

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They are always so professional and kind. All CDC guidelines were followed. They always thorough with the services to me before they are performed and give me a detailed explanation. They never try t guidelines were followed. They always thorough with the services to me before they are performed and give me a detailed explanation. They never try to up sell or oversell any service and are frank about what needs to be done. More

by jamila.carney Verified Customer Verified Customer

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This was a four hour plus lube and oil change which is not up to their usual high standards. This seldom happens here so I am not concerned. not up to their usual high standards. This seldom happens here so I am not concerned. More

by BigT Verified Customer Verified Customer

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Excellent service department! Good follow up!My next Excellent service department! Good follow up! My next car purchase will be from Heiser Ford! Very courteous service people and service drivers! Excellent service department! Good follow up! My next car purchase will be from Heiser Ford! Very courteous service people and service drivers! Great dealership from service point of view. More

by Stollie Verified Customer Verified Customer

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Great Service Great service very professional took the time to schedule around my needs. And completed work on time. Love these guys!!! Thank you for all you. Great service very professional took the time to schedule around my needs. And completed work on time. Love these guys!!! Thank you for all you. More

by darien.williams Verified Customer Verified Customer

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