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Joseph Vicari Jr.
Joseph Vicari Jr. at Heiser Ford Lincoln
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Joseph Vicari Jr. | Page 5

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
131 Reviews

Dealership Experience

30 yrs

Industry Experience

4 yrs, 2 mos

4.4

131 Reviews

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131 Reviews of Joseph Vicari Jr.

October 05, 2021

Dealership Rating
Employee Rating

All good as usual as I have been going to Heiser and North Point Ford 0ver. 25 years. More

by SCHRAMEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Oct 08, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 03, 2021

Dealership Rating
Employee Rating

Would have like a little better wash and vacuum appeared very minimal. This is the only reason I did not score 5. More

by phlllv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Oct 08, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your valuable feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. Please don't hesitate to reach out if you have any additional feedback or concerns. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 27, 2021

Dealership Rating
Employee Rating

Excellent customer services and excellent services and excellent staff and excellent professional services thanks for your great help and understanding More

by babaeery@gmail.com
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Service Team

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Sep 27, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 23, 2021

Dealership Rating
Employee Rating

Friendly and personable . When I bring my car in for service the people are always very friendly More

by TKROE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
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Sep 27, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 20, 2021

Dealership Rating
Employee Rating

Great service from Heiser Ford Lincoln Service Department (P. Cooney, Ryan, Joe V. and Geo and all the Techs) and a special shout out to the Parts Department (Tom, Q2, and D(emetrius). More

by ‘Bert
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl , Kristina Beck, Peter Cooney, Mike Lavin, Jordan McGee, Service Team, Ryan Yelton

Helpful
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Sep 27, 2021

Heiser Ford Lincoln responded

Dear Bert, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 13, 2021

Dealership Rating
Employee Rating

Wonderful people they care alot about what you think and they're customers service was on point More

by CARLTONROBINSON1529
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kristina Beck, Blain Boudreau, Brandi Winfrey

Helpful
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Sep 27, 2021

Heiser Ford Lincoln responded

Dear Carlton, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

September 06, 2021

Dealership Rating
Employee Rating

My car would not start unexpectedly- The service department came to jump the battery but it failed. They came back later to tow the car- And then picked me up, The same day, after replacing the batt More

by TMK42MARO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Helpful
Report | Print
Sep 08, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 25, 2021

Dealership Rating
Employee Rating

Always happy with Heisers service center. Professional, courteous and they do a good job. Happy to recommend them. Have had two cars from Heiser and always use there service center. More

by Scott.davisdesignstudio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Helpful
Report | Print
Aug 26, 2021

Heiser Ford Lincoln responded

Dear Scott, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 24, 2021

Dealership Rating
Employee Rating

They do recalls on cars just to mess up cars so that they can get extra money for a customer. I’m never going back. More

by MARTINEREDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
Report | Print
Aug 26, 2021

Heiser Ford Lincoln responded

Dear Martin, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

August 22, 2021

Dealership Rating
Employee Rating

Got car back covered w/dirt, & wood mulch. Thx to their lawn service. Didn't offer to wash it either. Excuse was th door i brought it there to fix. More

by bgordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Helpful
Report | Print
Aug 23, 2021

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

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