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Josh Chaffin
Josh Chaffin | Page 11
Service Advisor
Hyundai of Palm Springs
3919 E Palm Canyon Dr
Palm Springs, CA 92264
178 Reviews
Born and raised in Fontana, CA, I’ve spent the last 10 years in the automotive industry and the past seven years with Hyundai of Palm Springs. I began my career at Big O Tires and worked my way up to becoming a full flat-rate technician with Hyundai. After a major motorcycle accident limited me physically, I discovered my true passion in becoming a Service Advisor. My background as a technician gives me strong technical insight, allowing me to translate customer concerns into clear direction for our technicians. I take pride in building long-lasting relationships with my clients and creating a service experience where they feel heard, respected, and genuinely cared for. Many customers have shared that my professionalism, empathy, and consistency are why they continue to service their vehicles with us. Outside of work, I bowl professionally with the PBA, with 17 perfect 300 games and four 800 series—a lifelong passion that continues to drive my competitive spirit.
Read moreDealership Experience
7 yrs, 11 mos
Industry Experience
10 yrs, 11 mos
Languages Spoken
English
Spanish
178 Reviews
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178 Reviews of Josh Chaffin
April 03, 2026
One of the best. Always going above and beyond to help clients. Clean pleasant atmosphere Always going above and beyond to help clients. Clean pleasant atmosphere More
by RAIALEN
Verified CustomerOther Employees Tagged: Eric Garcia, Gabriel Munoz
March 29, 2026
i was there 6 hours waiting for my brakes to be turned. its a new car & the brakes are bad already. they insinuated the problem was where i lived. A 3 mile 4 lane major road incline. Really. I sat there fo its a new car & the brakes are bad already. they insinuated the problem was where i lived. A 3 mile 4 lane major road incline. Really. I sat there for 5 1/2 hours and no one said anything to me. they didn't give me an update, they did ask if I needed anything or what they could do to make my waiting tolerable they simply ignored me until it was time for everyone to go home and they finally delivered my car out front... when I first got the car I complained about the cruise control system I called it a very poor design and I think they are teaching me a lesson now to keep my mouth shut and just drive the car till the lease is up... but breaks that needed to be machine after just a few months of use is a problem... but more than all that I feel they just don't care about the customer. There were a couple of people who at the very end of my ordeal who finally gave me some personal attention and I appreciate that... otherwise very poor poor customer service... sure hope their Mechanic cared more about the car than customer service cared about the customers... More
by RDSBCT
Other Employees Tagged: George Nassar, Cindy Rivas
March 28, 2026
I always get good service disappointed with the new engine. It wasn’t suggested that I changed the antifreeze hoses top and bottom the field within the first 1500 miles of the engine replacement. engine. It wasn’t suggested that I changed the antifreeze hoses top and bottom the field within the first 1500 miles of the engine replacement. More
by NORMANLEE39
Other Employees Tagged: Eric Garcia, Cindy Rivas
March 28, 2026
The service department took very good care of me. Friendly, courteous & kind. I will return for service. Friendly, courteous & kind. I will return for service. More
by FYRMNDN
Other Employees Tagged: Eric Garcia, Cindy Rivas
March 25, 2026
I brought my Tucson in for scheduled Maintannce . Josh was my contact person . I also mentioned to Josh the driver seat needed attention . There appeared to be “bubble” in the leather and depressive Josh was my contact person . I also mentioned to Josh the driver seat needed attention . There appeared to be “bubble” in the leather and depressive in the seat. With his help and George, service manager , a needed repair happened. Thankyou More
by Heeter
Other Employees Tagged: George Nassar
March 23, 2026
This dealership is so professional and extremely knowledgeable in assisting their customers with service. I rate them a 10. knowledgeable in assisting their customers with service. I rate them a 10. More
by BSELBERIS
Other Employees Tagged: Eric Garcia, Cindy Rivas
March 22, 2026
Fine service department very courteous and eager to satisfy. This survey should not make the number of words required to complete satisfy. This survey should not make the number of words required to complete More
by larryprft8
Other Employees Tagged: Jedadiah Wallbrecht
March 22, 2026
I’ll give credit where it’s due—Palm Springs Hyundai Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I sim Service Department provided a loaner, detailed my car, and communication has improved significantly. I genuinely appreciate that. That said, I simply don’t trust the information I receive from them. I stay informed on my Hyundai Ioniq 5, and I keep running into the same issue: having to fight for obvious warranty repairs. There’s a clear pattern of minimizing or denying well-known problems. I’ve replaced my 12V battery four times. The latest failure—on a battery under two years old—was clearly tied to the widely known ICCU issue, yet I still had to pay out of pocket. Then the front radar sensor failed—another common issue. I was told it must have been caused by an accident that never happened in the 2.5 years I’ve owned the car. The radar failed randomly while driving to the grocery store. Not due to an accident. I had already brought the car in four times for faulty highway drive assist and was told every time that it had been inspected and nothing was wrong. Only after the radar completely failed—and after pushing back that I was never in an accident—was it replaced under warranty. Unsurprisingly, that fixed everything. Before that, I was instructed to file an insurance claim for damage that I had never caused, and turned out to not be anything related to the radar’s failure. That’s the real issue: why is it always a battle? Customers shouldn’t have to argue or prove they’re not lying just to get known issues covered. It feels like warranty work is avoided whenever possible in favor of pushing costs onto the customer. If I didn’t know this vehicle as well as I do, and I didn’t continue to argue with them, I have no doubt I would have paid thousands for repairs that were never my responsibility to begin with. More
by Nick
Other Employees Tagged: George Nassar, Cindy Rivas
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