Josh Hough | Page 17

We purchased a vehicle from this dealership and were not treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lo treated like we were valued at all. We were challenged at every turn by Josh. When we decided to purchase the vehicle, we were told to wait in the lobby for finance. We waited for 3.5 hours and at the 2 hour mark I went to our salesperson, Josh, to ask about the extreme wait times and his response was, "Well this is normal because it is a busy Saturday." When I advised that I had to drive back to KC he stated, "Well I guess you guys can just walk away." This is disturbing because it showed how much he did not value our busy and his unprofessionalism. Another sales rep spoke up and stated the same thing. This was a classic way of making the customer feel unwanted or not needed. At no time, was there any empathy or apologies for the inconvenience. We felt like they did not care if we bought the vehicle or not because if we didn't someone else would. Being in sales myself, I was appalled that this is the attitude of a successful dealership like this. They displayed zero sales or customer service skills and was unacceptable. We purchased the vehicle because my daughter liked the vehicle, but it was in despite the experience. I felt that we were spending a large sum of money and should be treated with respect and professional courtesy. I am sure that I am not the first customer who has been treated like this by Josh or his coworker. More

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This young man was so so helpful, kind and listened to this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you kn this old woman. I know God put him there just for me. I LOVE LOVE LOVE my car. I never imagined at 81 I would be in a new car. So just letting you know josh is a keeper! 🙏❤️🥰 More

by grannyphil Verified Customer Verified Customer

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I like how the windshield was replaced, the car washes, and the salesman was ready and willing to help, answer any questions. and the salesman was ready and willing to help, answer any questions. More

by jcworks Verified Customer Verified Customer

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The Lou Fusz Dealership did a great job making us feel welcomed without pressuring to buy a car. welcomed without pressuring to buy a car. More

by brookie.02 Verified Customer Verified Customer

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Josh & Mike Cerva did a great job explaining everything. Mike especially went out of his way getting my cell phone tied into my vehicle. Mike especially went out of his way getting my cell phone tied into my vehicle. More

by miscale4 Verified Customer Verified Customer

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Mike was very professional. He made me feel comfortable, while representing Lou Fusz well. Mike has gone overboard to help my wife and I get introduced to the new car. He made me feel comfortable, while representing Lou Fusz well. Mike has gone overboard to help my wife and I get introduced to the new car. More

by rbarr2112 Verified Customer Verified Customer

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Great experience buying my new car! Very knowledgeable staff. Josh Hugh was the reason we bought my car! Very knowledgeable staff. Josh Hugh was the reason we bought my car! More

by mills_nan Verified Customer Verified Customer

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Josh always kept us up on things since day one. Curtis was very kind and walked us through things we needed and things that we didn’t. Thankful for both gentleman and their kindness and knowledge. Curtis was very kind and walked us through things we needed and things that we didn’t. Thankful for both gentleman and their kindness and knowledge. More

by tiffany_miller30 Verified Customer Verified Customer

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Josh did a great job showing us everything Kia has to offer. We were also there for a long time and he offered us a private space to feed our daughter which we really appreciated offer. We were also there for a long time and he offered us a private space to feed our daughter which we really appreciated More

by Kourtneyshackelford Verified Customer Verified Customer

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We had a 10am appointment to get a second/new key fob programmed. The service department staff was super nice, communicated the whole process very well. They stayed in communication with us throughout ch programmed. The service department staff was super nice, communicated the whole process very well. They stayed in communication with us throughout checking on us in the lobby also. Our saleman we bought it from checked on us, gave us status updates throughout. More

by Todd Holder Verified Customer Verified Customer

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