Josh Hough | Page 43

Great car buying experience I was looking for a Kia Telluride SX and knew they were in super high demand. After visiting two Kia dealerships that had one in inventory, I found o I was looking for a Kia Telluride SX and knew they were in super high demand. After visiting two Kia dealerships that had one in inventory, I found out they were each asking way over list price and the super cheesy used car salesmen had a take it or leave it attitude. So I tried Fusz Kia hoping for a better experience. When I walked in, everyone was busy but the lady at the front grabbed Josh Hough, their Internet person to see if he could help me. He was super helpful and explained that the Fusz policy is to never ask over list which is also why they had none in inventory but he would be happy to order one. We went over the options and he explained each one in detail. I ended up ordering them all! Every few weeks Josh would text or email me with an update on the progress of my new Kia and gave me an expected delivery date of Feb. 22nd. On February 17th I get a call from Josh that good news, your Kia came in early, come on by and pick it up! When I arrived, Josh greeted me and directed me to Kris Portnoy since Josh was really just helping out. Kris was great, super friendly and made the process go very smoothly. We went over the paperwork, and then he walked me over to my new Telluride sitting inside the showroom and polished like a gem. He told me to check it out while he got my information over to Nichole in Finance. After a few minutes of playing around, Nichole came over and introduced herself. We went into her office and after a few signatures, we were golden. No high-pressure addons or extended warranties or other nonsense I hate about buying a car. In less than an hour, I was in, out, old car traded for 2K over what the other Kia dealership offered, and was rolling down the road. What a wonderful experience, I would go back to a Fusz dealership in a second. More

by bhench Verified Customer Verified Customer

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I recently purchased a new Kia Rio hatchback from Lou Fusz Kia. The entire experience was incredibly positive from start to finish. From the internet salesperson, Josh, who helped me set up a test drive, Fusz Kia. The entire experience was incredibly positive from start to finish. From the internet salesperson, Josh, who helped me set up a test drive, to my actual sales person, Larry, who was incredibly helpful during the whole process and showed me how to use all the cool technology in my new car, to Joe, the finance manager, who took the time to explain all my options, but did not pressure me into anything extra. They really do treat their customers like family and this is why I will continue to give my business to the Lou Fusz family of dealerships. More

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Amazing Quick. Painless. No double talk. Addressed my needs instantly. Why can't all car sales be this awesome! Refreshing, no hassle and all business. Finall Quick. Painless. No double talk. Addressed my needs instantly. Why can't all car sales be this awesome! Refreshing, no hassle and all business. Finally a car purchase that didn't feel like a root canal! More

by dollsbydeb Verified Customer Verified Customer

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VERY DISAPPOINTING!!!! I could have went to any KIA Dealership in Illinois. They were all calling, texting and emailing me. The reason I chose Lou Fusz KIA was because of th I could have went to any KIA Dealership in Illinois. They were all calling, texting and emailing me. The reason I chose Lou Fusz KIA was because of the relationship that had grown over a yr and half with Josh on the internet and phone. But it turned out I would not be dealing with Josh. If I had known that I would not have drove 140 miles to buy a Kia Sportage. After I got there, and what a horrendous trip it was..., I found out I would be dealing with Kris Portnoy. And I read people,so I could tell just by his body language when he saw I was a large woman on oxygen that he had no intention of showing me any other vehicle except the one I told Josh I was interested in (If I was some cute little sexy thing , he would have been falling all over himself to give me a better deal!). A 2017 black KIA Sportage with 21,000 miles on it. And right from the start I believed the car was overpriced for a used vehicle that was already 3 years old. I had down my homework and had also wanted to look at 2 GMC Terrains and 2 Kia Niro's , and another Sportage. I showed Kris my list of cars..., He just ignored it. The 2017 Sportage was priced at over 20,790.00. I made it very clear to Kris, all I had to spend was $20,000. CASH, walking out the door. He didn't like that at all! His body language and tone.., He had to keep control of the sale! So he pretended to go in and talk to the sales manager..., I know how that little game is played!!! Go in the locked room so the customer can't hear you or follow you in there, and pretend like you're trying to get the customer a better deal, while all along you are just shooting the bull. And then to add insult to injury, , I knew my car was worth $1900.00 and he told me it wasn't even worth five hundred, but they will be nice and give m e $1000.00 for it. But I know they will turn around and sell it for $3995.00 on another lot. Since I didn't want to pay 21,367.03 for a used car, Kris then thought he was going to dissuade me by trying to sell me a 2020 Sportage for $28,000.00 !!! REALLY ??? If I don't want to pay 21,367.00 why would I want to pay $28,000? When I told Kris I would like to see the Niro's on my list, he said you want to see a Niro? There is one right over there... and pointed towards a new car on the dealership floor! No, I never got to see the Niro's or Terrains. At this point, I thought about getting up and just walking out, but it was such a horrendous trip, with traffic and 2 accidents on I-70 and getting lost , that I thought either I get up and walk out and take my 2008 Kia Sportage back home and keep it for a little while longer or I just bite the bullet and buy the 2017 Kia Sportage, even though it left a very sour taste in my mouth and I definitely did not like the way I was treated, and I definitely did not want to pay a $28,000.00 car loan at 61 yrs old. And yes, I had two other woman friends that came with me, and did not like the way I was being treated either. And my one friend was going to buy a 2020 Chevy Equinox from Lou Fusz Chevy. But after the way I was treated, she decided to deal with Marion Chevy in Marion, Illinois. So I bought the 2017 KIa Sportage for 21,367.00 and was mad at myself all the way back to Benton, Illinois for doing so, because I caved!!! And yes I am smarter than that! And to be quite honest, I have talked to my attorney and he told me, which I already knew and have also read, that I have 3 days to change my mind and bring the car back... which I am contemplating.... Oh and by the way..., nothing was shown to me or explained to me about the car. So if I decided not to take it back, I will have to figure out all the instrument panels by myself. Let's just say, I will never ever by another vehicle from Lou Fusz KIA. The next time I by a new vehicle, I will stay in my own back yard, no matter how nice the internet guy is..., because that's all he is, is the "internet" sales pitch guy! So insultiveness, rudeness, coldness, and a very unpleasant experience. And when they tell you they are going to talk to the sales manager to get you a better deal or knock a few bucks off the price..., they are full of it!!! And then they send you to the finance girl, and although you are already paying more than you wanted to, the finance girl tries to sell you packages of extras adding up to $8,000. !!! Really! Really???? More

by terrysrose44 Verified Customer Verified Customer

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