Josh Quinn | Page 12

SERVICE DEPARTMENT AND UPPER MANAGEMENT ARE A BUNCH OF CLOWN For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enf For 4 months I had no answers only excuses on my paperwork and title getting to me. Caused me late fees, tax penalties, harrassed by dmv and law enforcement! It's like here's your new car oh well, dont bother us!!! Then my first service appt. Feb 8th was the last straw!! The service dept. and upper MANAGEMENT at NWA Toyota are ran by a bunch of DISRESPECTFUL, unprofessional clowns with excuses for their actions. Being a customer and a USMC VETERAN they have disrespected me in every way possible and I will not tolerate that from any person on this earth!! Especially the general manager who had enough nerve to say well I have to investigate problem to see if it's your fault or us!!! YOUR A PUNK FOR SAYING ANYTHING LIKE THAT, YOUR FAST MOUTH SHOULD HAVE A FING BOOT PUT IN IT!!!! And folks, this idiot called back tracking and fast talking saying well our video shows you were here and it's our fault blahs blahs blah!!!! WELL TO LATE TO NOT BE AN xxxxx!!!!! ALL THE GAS AND TIME WAS WASTED WITH THESE 100% DISRESPECTFUL xxxxxx, I WILL NEVER DEAL WITH THEM AGAIN!!!! More

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Best car buying experience I’ve ever had. Herbert was great! He was so helpful and not pushy at all. The manager came out and introduced himself and they tried getting us the best deal. Herbert was great! He was so helpful and not pushy at all. The manager came out and introduced himself and they tried getting us the best deal. More

by Lcleaver22 Verified Customer Verified Customer

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4th purchase The name of the dealership may have changed over the years and my salesman hasn’t been the same, but the service has always been great and the guys wo The name of the dealership may have changed over the years and my salesman hasn’t been the same, but the service has always been great and the guys work to make deals happen. Esteban helped me with my latest purchase nd Josh ensured I got a great deal. I couldn’t be more pleased knowing these guys are always willing to get you what you want without the typical car sales pressure. I will more than likely be back. More

by J Verified Customer Verified Customer

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Bad experience This is the 3rd vehicle purchased from this location never had any problems with service or sales, but this last visit on 01-30-2019 was a different e This is the 3rd vehicle purchased from this location never had any problems with service or sales, but this last visit on 01-30-2019 was a different experience. It was my 10,000 mile service on my 2018 Tacoma, oil change tires rotated. When they completed the service the man who drove it around stated that something wasn't right with the truck so they took it back and put it back on the lift and tighten up the lug nuts so he said. The truck was returned to me and my son and I left the dealership, once on the interstate the trucks frontend felt as if it was floating and all over the road I got off the exit down from the dealership and as I was getting back on the interstate to return to the dealership because I knew something wasn't right a car behind me honked its horn and pointed a my rear tire. I pulled over on the on ramp and found that my rear driver side tire was missing 3 lug nuts and was barely holding on. Sitting on the side of the interstate I Called the service department and informed the girl answering the phone that I was on the side of the interstate with my tire falling off. Iwas on hold for 10 minutes before I hung up called back and a total of about 20 minutes on hold trying to get someone finally spoke to someone and said the technician would be on the way. It was approximately 40 minutes before he arrived keep in mind that was less than a mile from the dealership. Almost an hour has passed before the technician arrived. He put the lug nuts on and followed me back to the dealership. I understand that mistakes happen but after checking it twice it they should have caught that the lugnuts were not tight and the answering and phone process was not efficient it should not have been that hard for someone to answer a phone in a situation like that. The situation could have been a lot worse but thank goodness it was not. After returning to the dealership they said they would go back over the vehicle and check everything out in the morning and gave me a loner vehicle to take home. More

by BRANDI_MOONEYHAN Verified Customer Verified Customer

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Good Experience The employees were courteous. The service was fast.. They did a good job., I have used this dealership for years and would highly recommend them for The employees were courteous. The service was fast.. They did a good job., I have used this dealership for years and would highly recommend them for service More

by MHOWARD1953 Verified Customer Verified Customer

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S. Landers Always a great experience and very helpful they will get you in a vehicle you want and a payment you can afford fair to good credit you will get a goo Always a great experience and very helpful they will get you in a vehicle you want and a payment you can afford fair to good credit you will get a good deal I've bought my last 4 cars from them went and shopped around this time no one beat the prices and values More

by CHITOWNGUY05 Verified Customer Verified Customer

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Truck Purchase Herbert and Kyle were fantastic. They got me out of my lease and kept me in a Tundra, which is what I wanted. Kyle was even able to beet my rate throu Herbert and Kyle were fantastic. They got me out of my lease and kept me in a Tundra, which is what I wanted. Kyle was even able to beet my rate through my insurance company. More

by CRAIGMURR45 Verified Customer Verified Customer

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Purchase of New 2019 Tacoma Marty May was excellent to work with and will definitely recommend him to others. Also appreciated Robert and it was the second time I’ve worked with Marty May was excellent to work with and will definitely recommend him to others. Also appreciated Robert and it was the second time I’ve worked with him. Thanks! More

by JDLMBOYER Verified Customer Verified Customer

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First time at this dealership Overall I was very pleased with customer service, friendliness, and keeping my needs and safety first. I felt they were genuine and wasn’t pushy to tr Overall I was very pleased with customer service, friendliness, and keeping my needs and safety first. I felt they were genuine and wasn’t pushy to try to get me to pay for unnecessary work. I also appreciate how none of the employees tried to get me in a new car!! That’s so annoying. I’ve had that happen multiple times at other dealerships. More

by IvaJordon Verified Customer Verified Customer

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Great Customer Service There’s always someone to greet you when you walk in. I’ve bought 4 cars from this dealership and refered at least 4 more! There’s always someone to greet you when you walk in. I’ve bought 4 cars from this dealership and refered at least 4 more! More

by BKGoodwin Verified Customer Verified Customer

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