Josh Von Ruden

I was browsing online and selected the advertised “No Bull” price, which required providing contact information. Immediately I was bombarded with multiple texts and phone calls. I replied to one text off Bull” price, which required providing contact information. Immediately I was bombarded with multiple texts and phone calls. I replied to one text offering additional information if I had questions. My question was very specific: there was a $4,000 Toyota rebate advertised alongside 2.99% financing, and I asked directly whether the rebate applied regardless of how the vehicle was paid for. The salesperson texting me (Mars) clearly stated that payment method did not matter and that the $4,000 rebate applied. I even provided my credit score and was told I would likely qualify for the 2.99% rate. Based on that information, I drove into the dealership. Once there, I was told the information I had been given was incorrect and that the rebate only applies to cash purchases, not financed deals. In other words, the information that brought me into the store was flat-out wrong. I then dealt with Austin (sales manager) and Josh (introduced as a GM). While Austin acknowledged that the online and text information was inaccurate, I was told they could not honor it and that the issue stemmed from whoever “handles the online side.” No effort was made to actually resolve the situation. To make matters worse, I was given a low trade-in offer and essentially told there was nothing they could do. After being lured into the store with incorrect pricing and finance information, the experience ended with wasted time and no accountability. I have nearly 30 years in the automotive industry, and this is exactly the kind of bait-and-switch behavior that gives dealerships a bad reputation. If you value transparency and accurate information, I would strongly recommend confirming everything in writing — or shopping elsewhere.. More

Report | Print

I cannot say enough about Steven Bailey. I was really nervous about meeting up with a sales Rep. My last car had a frozen engine and so I had no choice, but to buy another car I needed someb I was really nervous about meeting up with a sales Rep. My last car had a frozen engine and so I had no choice, but to buy another car I needed somebody who really understands the cars that are on their lot and would go the extra mile to help me pick the right one. I also cannot stand high-pressure sales so I wanted a sales rep that would educate me rather than pressure me. Steven was amazing right off the bat. He is the most relaxed, yet knowledgeable and informative sales person I’ve met. He took two rides with me in the car so that I could do a back road and the highway. He also went over all the buttons in the car since I don’t like, figuring that out on my own. He worked out a fair trade-in for my car that had a seized engine. And when I tell you that he went over the buttons in my car, I mean, he literally helped me understand all the important things so that I wouldn’t have to figure it out while I’m driving, which could be dangerous. I knew more about that car driving off the lot than I have at any other time that I shopped for a car. He was extremely fair and a really nice trustworthy guy. His honesty and integrity really impressed me. I cannot recommend him enough. When I buy another car, I will definitely go see him again and refer my friends to him as well. I really like my car and I’m so grateful that it also has low mileage for a used car. Thanks again Steven for all of your help. More

Report | Print

Absolutely the worst person and worst dealership I have ever worked with. Zero integrity. They will literally do whatever it takes to do you wrong. Especially Josh Von Ruden ever worked with. Zero integrity. They will literally do whatever it takes to do you wrong. Especially Josh Von Ruden More

Report | Print

These guys are the best,delivered my truck on time and even sat in traffic to get it to my residence.100% top score for everyone involved.I would never use another dealership.... even sat in traffic to get it to my residence.100% top score for everyone involved.I would never use another dealership.... More

Report | Print

This was our 3rd toyota from Wilsonville. While there initially was delay in getting the accurate special incentive deal, it was all worked out eventually. Overall I have found them to be the While there initially was delay in getting the accurate special incentive deal, it was all worked out eventually. Overall I have found them to be the most pleasant dealership that I have shopped at. More

Report | Print

Lifelong customers and we love them, especially Azhar Khan. Very good experience here. We got the black on black Rav4 and Corolla Cross. Go check the whole team out at Wilsonville Toyota. It was worth t Khan. Very good experience here. We got the black on black Rav4 and Corolla Cross. Go check the whole team out at Wilsonville Toyota. It was worth the trip for us from Troutdale on several occasions. We have gotten 6 cars from them always upgrading and moving up. Azhar sold us the last 4. Go check him out. More

Report | Print

Cody helped me get into the car I wanted at a fantastic price. Excellent overall buying experience. Everyone is very nice. price. Excellent overall buying experience. Everyone is very nice. More

Report | Print

Christy Buttice is absolutely amazing! I wish I could give her 10 stars. I have worked with her for many years (leasing my beloved Toyota Rav4's every 3 years) and Christy makes everything I wish I could give her 10 stars. I have worked with her for many years (leasing my beloved Toyota Rav4's every 3 years) and Christy makes everything so easy. The best concierge customer service! Her experience matters and I am grateful. Five stars for the manager Josh Von Ruden. Thank you for being the best dealership in OR Wilsonville Toyota! More

Report | Print

We had no pressure to buy. We weren’t drug all over the lot showing us everything. They listened to our requests and then drove the cars to us to show us the cars features. Eve We weren’t drug all over the lot showing us everything. They listened to our requests and then drove the cars to us to show us the cars features. Everyone was pleasant. Great location; just of I-5. More

Report | Print

Very friendly and professional employees. I liked that more than just one employee helped me. I liked that more than just one employee helped me. More

Report | Print