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Joshua Carter
Joshua Carter at Mall of Georgia Ford

Joshua Carter | Page 14

Digital Retail Sales

Mall of Georgia Ford

4525 Nelson Brogdon Blvd
Buford, GA 30518

4.5
252 Reviews
4.5

252 Reviews

Write a Review

252 Reviews of Joshua Carter

November 03, 2023

Dealership Rating
Employee Rating

Very timely and worked with my schedule. Id recommend anyone to go here for service More

by asjenkins514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Nov 07, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with our service. Your feedback is important to us, and we greatly appreciate your kind words.

October 30, 2023

Dealership Rating
Employee Rating

Overall very awesome experience. Great customer service and a very fast process. Would highly recommend to everyone More

by JADECSCOTT18
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
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October 28, 2023

Dealership Rating
Employee Rating

Sales department is great. Will buy here again. Service dept is rude and lacking in quality of work provided. They cause more issues than they fix. More

by Alex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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October 27, 2023

Dealership Rating
Employee Rating

Great place to Do business with always get the best service at mall of GA Ford. More

by cspainting78
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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October 25, 2023

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Employee Rating

Messed up my car. They were not thorough with work or communication. Will not be bringing my vehicle back there. More

by Seven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley

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Oct 26, 2023

Mall of Georgia Ford responded

We are sincerely sorry to hear about your negative service experience. Your satisfaction is of the utmost importance to us, and we regret that we did not meet your expectations on this occasion. We take your feedback seriously and will be reviewing our processes to identify areas where we can improve our service quality and communication. We want to ensure that all our customers have a positive and hassle-free experience when visiting our dealership.

October 23, 2023

Dealership Rating
Employee Rating

Great customer service, reasonable pricing for service, all work done always in a timely manner. More

by alvinarnild43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Oct 26, 2023

Mall of Georgia Ford responded

Thank you for your positive review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

October 19, 2023

Dealership Rating
Employee Rating

My wife and I have had a few issues with communication from the center in regards to lead times for service, along with complete lack of response to my last request for assistance with my truck’s warranty More

by hmiller1856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Oct 20, 2023

Mall of Georgia Ford responded

Thank you for taking the time to leave a review of your recent experience with our dealership. I am sorry to hear that you did not receive adequate communication during your visit. At our dealership, we strive to provide clear and prompt communication with all of our customers, and it is concerning to hear that we fell short in your case. We take all customer feedback seriously, and we will be reviewing our communication processes to ensure that this does not happen again in the future.

Oct 21, 2023

hmiller1856 responded

POV Me: Against better judgment, I finally decide to respond to the SEVENTH request from Ford for a review for this service center despite how terrible our experience has been. FORD: *inserts canned response that shows their lack of care, further proving how inadequate this location is at servicing their customers*

October 03, 2023

Dealership Rating
Employee Rating

They kept in touch they always do a good job great service thank you til next time More

by ericwaters06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees

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Oct 06, 2023

Mall of Georgia Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers. Your feedback means the world to us and serves as motivation to continue delivering exceptional service. We truly appreciate your support and look forward to serving you again in the future.

September 26, 2023

Dealership Rating
Employee Rating

Excellent staff. Professional conduct. All done while conveying to us the customers that they had the fulfillment of our needs as their highest priority. More

by SHAD_ATKINSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 27, 2023

Mall of Georgia Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon!

September 22, 2023

Dealership Rating
Employee Rating

Everyone was extremely nice and helpful. Made buying my new truck a pleasant experience. Would recommend this dealership. More

by mikej
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James King, Adrian Turnbull, Jeff Wessels, Andy Stanley, Ashlynn Van Hees , Kevin Farmer

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Sep 26, 2023

Mall of Georgia Ford responded

Thank you so much for your positive review! We are always happy to assist. Please don't hesitate to reach out if you need anything else at all!

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