Joshua Espinosa | Page 3

Jeremy Franklin Mitsubishi of Kansas City responded

Clifton Johnson100, thank you for the great review! We’re glad to hear that our team was able to get you in and out quickly while finding the right car for you. Providing fast, efficient service is always our goal, and it’s wonderful to know you had a positive experience. We appreciate you choosing us and look forward to helping you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Nelsonchristye, thank you for your kind review! We’re so glad to hear that you had a great experience and that our team was able to take good care of your service needs in a timely and professional manner. We truly appreciate your feedback and look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Paige, thank you so much for your kind words! We’re thrilled to hear that Jeremy and our team were able to provide a friendly, caring experience and help you find a car you love. Your recommendation means a lot to us, and we truly appreciate you choosing us. Enjoy your new car! 😍

Jeremy Franklin Mitsubishi of Kansas City responded

Kristinen Johnson979, thank you for taking the time to share your feedback. We’re glad to hear that your initial experience with Juan was positive, but we are truly sorry to hear about the frustration you experienced afterward. We want to assure you that our team never intends to leave a customer feeling “ghosted” or ignored after their purchase. Sometimes finalizing paperwork can take additional time due to lender processes, state requirements, or documentation outside of our immediate control, but that should have been better communicated to you. We appreciate you bringing this to our attention, and we’ll be reviewing this internally to ensure that future customers receive consistent communication from start to finish. We value your business and would like the opportunity to regain your trust—please don’t hesitate to reach out directly so we can make this right.

Jeremy Franklin Mitsubishi of Kansas City responded

Thank you for your continued trust and loyalty! We’re honored that you chose us again for your Mitsubishi purchase and are so glad to hear you’ve had great experiences with both our sales and service teams. Your recommendation means the world to us, and we look forward to serving you for many more years to come!

Jeremy Franklin Mitsubishi of Kansas City responded

ConnieMoore030, thank you for your kind words! We’re happy to hear that our team’s friendliness and customer service made such a positive impression. Your recommendation means a lot to us, and we look forward to serving you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Miriam Bryant20, we take situations like this extremely seriously. The security of our customers’ vehicles is always a top priority, and we do not tolerate any misconduct from our team. We understand how upsetting this experience must have been, and we sincerely apologize for the frustration it caused. We encourage you to contact our management team directly so we can work with you to address your concerns and make this right.

Jeremy Franklin Mitsubishi of Kansas City responded

Thank you for your kind words! We’re happy to hear our team was able to work around your schedule and take care of everything you needed. We truly appreciate your feedback and look forward to helping you again in the future!

Jeremy Franklin Mitsubishi of Kansas City responded

Marvinemiller, thank you so much for the positive review! Thank you for taking the time to share such a thoughtful review! We’re glad to hear that your car-buying experience with us was hassle-free and pressure-free. Our goal is always to listen to our customers, meet their needs, and ensure they feel valued not just during the purchase, but also long after. It means a great deal to us that you recognized our commitment. We truly appreciate your trust in us and look forward to being here for you whenever you need us! Thank you, and have a fantastic day!

Jeremy Franklin Mitsubishi of Kansas City responded

Julian.angle69, thank you for sharing your positive experience and for your kind words! We’re happy to hear you had a great experience and that we could help you find the right car for you and your family. Enjoy your new vehicle!