Joshua Jones | Page 38

Fantastic, efficient, knowledgeable.Special ordered our Fantastic, efficient, knowledgeable. Special ordered our car, triple checked to ensure that all options we ordered were present. Answered all of our Fantastic, efficient, knowledgeable. Special ordered our car, triple checked to ensure that all options we ordered were present. Answered all of our questions. Demonstrated all car features. Never rushed us very pleasant experience. More

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Josh was amazing to work with and very supportive through the financial process. His knowledge and guidance helped make the right choices for my situation the financial process. His knowledge and guidance helped make the right choices for my situation More

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Josh was knowledgeable and clear about what we had to do. We were able to come to a great agreement on the car and I'm very happy with it. We were able to come to a great agreement on the car and I'm very happy with it. More

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We had just about the worst experience here at Heritage Subaru. Firstly, we had an appointment for 5:30 with Aaron, who didn't even show up or tell us he was going to be unavailable. Thankfully, Tobi wa Subaru. Firstly, we had an appointment for 5:30 with Aaron, who didn't even show up or tell us he was going to be unavailable. Thankfully, Tobi was able to help us purchase our car. She was extremely kind and unaggressive, unlike many other salespeople we've encountered. Tobi was the only good thing about the entire car-buying process. Secondly, they gave me an extremely unfair initial offer on my trade in. I had gotten 3 other quotes (two of them inspected by other mechanics) and all of the offers were over 20% more than they had offered me. If I had not gotten those other quotes, I would have been ripped off and they knew exactly what they were doing. I also want to add that we inquired about the "Additional $1000 towards your trade in" and they admitted that it was a marketing tactic and they don't really add $1000 extra so just BEWARE of that. Next, two men who passed by, one seemed to be the manager, the other was Joshua Jones berated Tobi right in front of us and were treating her in an unreasonably harsh manner. They were apologizing to us for her slowness (she was not slow) and demanding she move out of the way so they can finish the process. We were shocked that they would treat another employee in that way... And right in front of their customers, too. Additionally, a few errors were made on their part, which we only found out after we had already bought the car! They failed to ask for the down payment at the time of purchase so I had to ask them how am I supposed to pay this?? What would have happened if I didn't say anything about it?? After that, I get a call that they need additional information from me for my title transfer... Something that should have been taken care of at the dealership. And finally, they entered in the incorrect phone numbers on our loan, which prevented us from logging in to our account! We had to wait on hold for an hour to fix their mistake. It makes me question what other details they got incorrect during the purchase... We truly regret purchasing from this dealership and urge you to look elsewhere... More

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Josh was incredibly knowledgeable and got me through the process quickly! Great to work with and really made the experience easy. Overall a really awesome experience and I’m so happy with my car and financi process quickly! Great to work with and really made the experience easy. Overall a really awesome experience and I’m so happy with my car and financing! More

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Superior customer service; very fast service for a car purchasing process; great deal; same day, short notice availability even with limited staff; would purchase from this dealership again; Aaron was ver purchasing process; great deal; same day, short notice availability even with limited staff; would purchase from this dealership again; Aaron was very personable and attentive. David was the epitome of what customer service should be everywhere. No matter who I was working with, everyone welcomed me and offered me a beverage and assistance, if I needed it. More

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Thank you for the great service both in purchasing our car in 2018 and then utilizing the trade-in deal, including driving out the car to our home and explaining everything. car in 2018 and then utilizing the trade-in deal, including driving out the car to our home and explaining everything. More

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I had a wonderful time purchasing a brand new Impreza with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. Fro with Mei and the rest of the crew at Heritage! This was my first time purchasing a brand new car, and I couldn't have been made more comfortable. From the time the appointment was made, Mei was always available to answer any questions I had about the car and the buying process. From the test drive to the final signature, the whole experience was excellent! Anyone looking for a new car will have no trouble with this team! More

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Best experience buying a car. Bill was exceptional, a real pro and a gentleman. He made this a great experience. We will return the next time we need a new car. real pro and a gentleman. He made this a great experience. We will return the next time we need a new car. More

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Mei Kei is fantastic. She is knowledgeable, patient, compassionate, and kind. She is the first car salesperson I have encountered that did not act like one. She continuously followed up and her and her compassionate, and kind. She is the first car salesperson I have encountered that did not act like one. She continuously followed up and her and her manager Shawn worked tirelessly and creatively to help me with a deal with which I was comfortable. They were incredibly accommodating. I recommend everyone interested in a Subaru to go to this dealer, and specifically ask for Mei Kei. More

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