Windward Ford of Hawaii

Will and Jessica at service department are always professional and eager to assist. It’s always a pleasure bringing in my car for maintenance. This time around, it was for service due to a recall a professional and eager to assist. It’s always a pleasure bringing in my car for maintenance. This time around, it was for service due to a recall and to honor their warranty. My Maverick was in service for an extended period but Jessica kept me informed with status updates so I could plan accordingly. I’m glad that I purchased my vehicle from this dealership and get to have it serviced at this location. Guy and his team do an excellent job! More

They have a qualified staff of mechanics and technicians. Just not enough of them. Our new 2024 F150 Lightning was in the shop for a week. Just not enough of them. Our new 2024 F150 Lightning was in the shop for a week. More

Very helpful staff. Courteous and knowledgeable. Attentive to customer’s needs. Accurate about completion of work scheduled. Courteous and knowledgeable. Attentive to customer’s needs. Accurate about completion of work scheduled. More

I bought my 2023 Ford Bronco at Windward Ford. Shoutout to Alaina in the service department for making my first service and oil change a pain free experience AND getting some other pieces covered Shoutout to Alaina in the service department for making my first service and oil change a pain free experience AND getting some other pieces covered under warranty. Will be using again :) More

Windward Ford of Hawaii delivered the friendliest, most professional, and efficient car-buying experience I've ever had in my three plus decades of buying cars! Trevor, Will, and Guy made the entire proces professional, and efficient car-buying experience I've ever had in my three plus decades of buying cars! Trevor, Will, and Guy made the entire process seamless and welcoming. They made me feel like Ohana! I have found my car buying and service HOME at Windward Ford of Hawaii! More

Bought my F 150 at windward Ford. The Service department is always very helpful and courteous. The Service department is always very helpful and courteous. More

I called requesting service for my 2018 Ford Escape SUV. I spoke with Advisor Will Soong. He was courteous and professional. He explained in details what need to be done in away than I can understand. My ve I spoke with Advisor Will Soong. He was courteous and professional. He explained in details what need to be done in away than I can understand. My vehicle was finished ahead of estimated time given. Excellent service. More

Being a first time customer, I was greeted very cordially by Service Advisor Will Soong. My requested service was performed in a very timely manner. All work was thoroughly explained. Very much appreciate by Service Advisor Will Soong. My requested service was performed in a very timely manner. All work was thoroughly explained. Very much appreciated all the professionalism at this dealership. Would highly recommend their excellent service. Thank you . Marilyn Schlegel More

Great customer service Jessica keeps me informed about status of everything going on with our Amazon vans. status of everything going on with our Amazon vans. More

Nice front desk service staff. Friendly staff overall too. Cordial, polite and respectful to myself and my daughter who picked me up following leaving the car and picking me up fol Friendly staff overall too. Cordial, polite and respectful to myself and my daughter who picked me up following leaving the car and picking me up following servicing. Service period seemed rather long. I was told next day pickup but wasn’t ready. It wasn’t ready till end of day the following day. In total I left the car for 2.5 days. Good thing I have a spare car. Automated phone system is not good. Call in message informed me that I was the 2nd caller and estimated wait time was 5 minutes. After being told this multiple times after about 20-30 minutes I got connected. It rang several times and got connected to v/m. Hung up and immediately called back and got same message of being 2nd caller with wait time of 5 minutes. After another 20 minutes got service provider who informed that at about 4:30pm car was not ready and would need to be left another day thus total 2.5 days in the shop (picked up at about 4:30p). I opted for the “preferred “ service package which was the premium package. Car is running very well, practically like new. Battery on service check list was marked good but is turning over on start sequence a bit slow since pickup. Will likely replace at Costco if needed. Otherwise so far so good following servicing. Just automated phone system needs revamping. Not cool to be told 5 minute wait and after 30 minutes go to v/m, More