Joshua North

Grand Prairie Ford responded

We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way. We appreciate that you found your salesperson to be great and that they worked with you on securing a competitive rate. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns directly.

Grand Prairie Ford responded

We are overjoyed to hear about your wonderful experience with us! It's fantastic to know that working with our team member was smooth and that you found our pricing approach clear and transparent. We're particularly pleased that our entire team made you feel welcome and that we were able to make your truck purchase efficient without taking up your whole day. Your feedback about the straightforward process and friendly service truly means a lot to us at Grand Prairie Ford. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

Grand Prairie Ford responded

We regret to learn about your experience and understand your frustration. We appreciate you taking the time to share your feedback about your visit and the concerns you have. We are sorry to hear that you feel this way about your interaction with our team. While we strive to provide knowledgeable service, we also want every customer to feel welcomed and comfortable throughout their visit. The experience you've described is clearly not what we would want for any customer. We would appreciate the opportunity to discuss this matter further with you. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address your concerns directly and work toward a resolution.

Grand Prairie Ford responded

We are concerned to hear about the confusion with the truck availability during your visit. Your feedback helps us improve our process for coordinating vehicle availability and customer appointments. If you would like to discuss your situation further, please feel free to reach out to us directly.

Grand Prairie Ford responded

We are utterly delighted to hear about your wonderful experience with our team. It means so much to know that you found our staff to be helpful and that our vehicle selection met your needs. Your kind words about the great people here at Grand Prairie Ford truly brighten our day. We appreciate you taking the time to share your positive experience and look forward to continuing to serve you with the same level of care in the future.

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience. We are delighted to hear that you found our team to be welcoming and that your visit was efficient. It means a great deal to us that you would recommend our services to others. We appreciate your business and look forward to serving you again in the future.

Grand Prairie Ford responded

Thank you for sharing your wonderful experience with us, Quint! We are thrilled to hear that you found exceptional value and appreciated the professionalism of our team throughout your entire visit. Your recommendation means the world to us at Grand Prairie Ford. We take great pride in providing outstanding service and ensuring every customer feels valued. It was our pleasure to serve you, and we look forward to helping you with all your automotive needs in the future.

Grand Prairie Ford responded

Thank you for sharing your experience with us. We understand how valuable your time is, and we're pleased to hear that our team was able to provide you with efficient service. It's wonderful to know that we were able to work hard to meet your specific needs and deliver exactly what you were looking for. Your feedback about our quick service and dedicated approach means a great deal to us. We appreciate you taking the time to share your positive experience.

TrippleR responded

Bad tire and wheel passenger rear (been curbed) wheel will have to be replaced missing floor mats missing luggage hide shade mssing cargo net needs new wiper blades squeaking Rear tailight was busted no inspection on body (front bumper and rear bumper) lots of damage Torn armrest on both rear passenger seats holes in the back of the rear passenger seats trim missing on AC vents Forced to buy a warranty I did not clearly want in the finance department Sales manager was very ugly to me over the phone and told me just to return the vehicle with the busted tail light lens and no floor mats and torn seats.