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Joshua Shook
Joshua Shook | Page 10
Express Lube Advisor
Lithia Hyundai of Anchorage
5400 Old Seward Hwy
Anchorage, AK 99518
99 Reviews
Dealership Experience
6 yrs, 3 mos
Industry Experience
6 yrs, 3 mos
99 Reviews
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99 Reviews of Joshua Shook
November 07, 2022
My filter was installed improperly. It sprayed oil all over the inside of my engine compartment, underneath my car and up the back end. After repeated unreturned calls, I got a ride to It sprayed oil all over the inside of my engine compartment, underneath my car and up the back end. After repeated unreturned calls, I got a ride to the dealership where they agreed to tow my vehicle and fix the filter which they did but left my car a mess. They only wiped the cover inside the engine compartment and nothing else. The insulation pad on the roof of the engine compartment absorbed the oil like a sponge and it still stinks, the vehicle continued to leave oil drips on my garage floor for days and the back of my car is still sticky and covered in oil. I played phone tag for a couple days with the manager to resolve and then never heard back. More
by AKERB1
Verified CustomerOther Employees Tagged: Jeremy Tou
November 02, 2022
Lack of coordination between sales, parts, and maintenance department resulted in a 30 minute job take over 2 hours. maintenance department resulted in a 30 minute job take over 2 hours. More
by Jerry
Other Employees Tagged: Mark Brookins, Christian Diaz
November 02, 2022
Have been helpful to me when purchasing my vehicle and servicing it for for routine maintenance. servicing it for for routine maintenance. More
by BRAVAHO
Other Employees Tagged: Kevins Mercedes , Jeremy Tou
October 30, 2022
Service advisors willing to jump in and help each other out and help customers that are waiting. out and help customers that are waiting. More
by HOLANDCODY907
Other Employees Tagged: Kevins Mercedes , Riley Welch-Pritchett
October 30, 2022
Super easy to work with and not pushy at all about buying. I would recommend to anyone to buy from Hyundai. buying. I would recommend to anyone to buy from Hyundai. More
by STEFANY1B
Other Employees Tagged: Kevins Mercedes , Matthew French, Jason HESS, Dillan Morales
October 29, 2022
When you can get an appointment they are great. Problem is that phone calls go to voicemail that are never responded to. Text option does not work. Online blue link is broken. I had to make an appo Problem is that phone calls go to voicemail that are never responded to. Text option does not work. Online blue link is broken. I had to make an appoint by going to the counter. More
by MOUNTAINSHEPHARD
Other Employees Tagged: Mark Jahnke, Jessie Beals, Kevins Mercedes, Andrew Johnnie III, Brendon Gardnew, Dawson Morris, Hayden Baker , Bryan Collins, Robbinson Rodriguez
October 28, 2022
The dude at the counter went to the bathroom for over 30 minutes. I waited with my 4 year old and then had to have him paged. Then when I went back he told me I needed to wait since they were understaffed. minutes. I waited with my 4 year old and then had to have him paged. Then when I went back he told me I needed to wait since they were understaffed. It was a recall. They called and said it was done. So waited for another 20 minutes for him to give me my keys and to get out of there. I would use another Hyundai if I could because that dude was all about excuses as to why he couldn’t get me in and out. I was the only one in the waiting area both times. More
by NONE3
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