Joshua Shook
Joshua Shook at Lithia Hyundai of Anchorage

Joshua Shook | Page 9

Express Lube Advisor

Lithia Hyundai of Anchorage

5400 Old Seward Hwy
Anchorage, AK 99518

Contact Me
4.9
99 Reviews

Dealership Experience

6 yrs, 3 mos

Industry Experience

6 yrs, 3 mos

4.9

99 Reviews

Write a Review

99 Reviews of Joshua Shook

December 27, 2022

Dealership Rating
Employee Rating

Pleased with the services rendered on 12/21. Brought in vehicle for check engine light and 15K maintenance. Had a coupon for some of the included maintenances; presented them at check-in and t More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Collins

Dec 27, 2022

Lithia Hyundai of Anchorage responded

Hi Josh, We appreciate the review! We are glad we got the opportunity to work with you here at Lithia Hyundai of Anchorage! We hope to see you again down the road!

December 27, 2022

Dealership Rating
Employee Rating

Always satisfied with service. Have purchased 4 different vehicles there over the years. Wife drives a Tuscon. More

by POSTALMAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryan Collins

Dec 27, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a great experience! We hope to see you again here at Lithia Hyundai of Anchorage!

December 19, 2022

Dealership Rating
Employee Rating

The dealership was fast and through and got me back in my car in just a few hours More

by rangerhockey11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 19, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a fast experience! We hope to work with you again down the road here at Lithia Hyundai of Anchorage!

December 08, 2022

Dealership Rating
Employee Rating

Kevins and Josh gave me a warm and professional welcome 11/17/22. My thanks to the whole service team for getting my tires and sensors mounted and put on my car faster than expected. More

by RSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes

Dec 09, 2022

Lithia Hyundai of Anchorage responded

It was our pleasure! Thanks for trusting us at Lithia Hyundai of Anchorage with your vehicle's service needs. See you again soon!

December 01, 2022

Dealership Rating
Employee Rating

I have been calling, texting and emailing No response at all Awful Terrible Charles Brown 21 Palisade and engine light is on More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 01, 2022

Lithia Hyundai of Anchorage responded

Hello Charles, Thank you for bringing this matter to our attention. I apologize for the lack of communication and professionalism you have experienced. Due to our service location, at times we are unable to receive calls. You may contact me at the email below and for any future needs please send us a text at 844-871-8445 for a faster response. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 30, 2022

Dealership Rating
Employee Rating

I've purchased 5 new and 1 pre-owned Hyundai vehicles at Lithia Hyundai of Anchorage. I've enjoyed doing business with this dealership and feel that they really care about customer satisfaction. I'm very im More

by Bobn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Blayke Mccarthy, Kevins Mercedes , Nathan Carter, Layne Gunter, Jeremy Tou

Dec 01, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was a detailed experience! We hope to work with you again here at Lithia Hyundai of Anchorage!

November 28, 2022

Dealership Rating
Employee Rating

Service department is always easy to work with and does great work. I'm very satisfied with how they take care of my Tucson. My only issue is not being able to get through on the phone very easily at all. More

by cdolan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review. We appreciate your patience in working with us here at Lithia Hyundai of Anchorage. We hope to see you again down the road!

November 22, 2022

Dealership Rating
Employee Rating

Went in wait time was a little longer than expected and the air filter was over priced but the service was great. The clean establishment and friendly staff. More

by whittednadaris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 23, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

Nov 23, 2022

Lithia Hyundai of Anchorage responded

Hello, Thank you for sharing your experience. I apologize for the longer-than-expected wait time and any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Jeremy Tou jtou@lithia.com General Service Manager

November 12, 2022

Dealership Rating
Employee Rating

Customer service is amazing! Scheduling a service is fast and convenient, they also noyify you asap the moment your vehicle is ready. More

by ANTRON2279
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevins Mercedes, Elizabeth Strickland , Bryan Collins, Jeremy Tou

Nov 16, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was an amazing experience! We look forward to seeing you again here at Lithia Hyundai of Anchorage!

November 10, 2022

Dealership Rating
Employee Rating

Car works amazing! Thank you! Had my summer tires changed to snow tires and it's running perfectly! More

by ALASKAWOLVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 10, 2022

Lithia Hyundai of Anchorage responded

Hi, Thank you for the review! We are glad your time with us was amazing! We hope to see you again here at Lithia Hyundai of Anchorage!

Nov 10, 2022

ALASKAWOLVES responded

Your welcome! And yes this is my go to place for every car need i have. Thank you!

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