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Joshua Vasquez
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281 Reviews
281 Reviews
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281 Reviews of Joshua Vasquez
Helpful 
September 19, 2020
Professional and I highly recommend working with Joshua Vasquez . Love that dealership sales and service department with their general manager Jeff . 10 stars for Tustin Mazda Vasquez . Love that dealership sales and service department with their general manager Jeff . 10 stars for Tustin Mazda More
by mallah.aviator
September 12, 2020
So I came out to find my CX-5 with a flat left tire over Labor Day Weekend. There's some construction around my place so I thought I picked up a nail. First Mazda's First Response team came out--I think the Labor Day Weekend. There's some construction around my place so I thought I picked up a nail. First Mazda's First Response team came out--I think they have a different name like Roadside Assistance. He was able to pop the spare in for me, which of course I can do, but it's badass when you have a company willing to stand behind it's product. Plus I was hoping he might be able to repair it there. We take the wheel off and no noticeable puncture to the tire. So I throw on the donut and called Victor. At first I tried to take it to John Patterson's other shop a little closer in Huntington Beach but they were booked up. They did take a look at the tire and fill it up to see where the issue was...turns out there was a small tear or gash in the sidewall lettering about 2 centimetres. The tech suggested it had been intentional which left me baffled, and is another deal altogether, but said they couldn't patch it, but to try through the Yokohama warranty. I get it...a dealer can't be responsible for some a**hole doing something like that, so I called Yokohama who first sent me to a Goodyear dealer; who then sent me to a Yokohama certified dealer--who said they would replace the tire and I would have to send the warranty in and hope to get repaid. The tire was $305--nice tires I guess. Before pulling the trigger, I called Victor one more time and he said not to do that and bring it to Tustin before 5 and they'd look into what could be done. I got there and met a guy with a great haircut like mine named Jefferson, who asked if he could take a look. He came back about 10 minutes later and said it looked like an intentional puncture, but here's the cool part. He basically said he felt bad I'd been running around all day and that they were going to replace it for the price of free-99. That is above and beyond and saved me not only money, but my sanity. It reminded me that there are good people out there too. Everyone I've met from OC Mazda is in that category, so I hope John reads this, and remembers at Xmas Bonus time ;) Maybe I'll grab an RX-9 if they ever make it to add to the fleet. I'll tell you one thing, there's a reason this company is rated so highly. They're simply phenomenal. More
by KPMazda
Other Employees Tagged: Michael Torres , Jefferson Norona, Victor
September 07, 2020
When I come to Tustin Mazda, I feel 100% taken care of from start to finish. Everyone, incl Josh, is always helpful, kind, and friendly. from start to finish. Everyone, incl Josh, is always helpful, kind, and friendly. More
by kathy
Other Employees Tagged: Elle Cervantes
August 28, 2020
Tustin Mazda is top notch! I have had service at other Mazda dealerships but there is no comparison to Tustin Mazda. The moment you arrive, a friendly gentleman greets you enthusiastically. My service g Mazda dealerships but there is no comparison to Tustin Mazda. The moment you arrive, a friendly gentleman greets you enthusiastically. My service guy, Joshua Vasquez, listened to my car issues and got back to me right away. My car problems solved a with very reasonable pricing! I am extremely happy with the service here and highly recommend. Text message communication by Josh was always prompt and polite. The mechanic was awesome and even sent me a video of his findings during my car inspection. I really liked watching it. This place is awesome with lots of friendly people who all know what they are doing...making sure their customers are happy. More
by jinnydmd
August 18, 2020
Went in for an oil change today and was helped by Josh in the service dept. Excellent customer service, very professional, and helpful!Josh was great and answered all my questions regarding my vehicle. Thank the service dept. Excellent customer service, very professional, and helpful!Josh was great and answered all my questions regarding my vehicle. Thanks! More
by maribel.sillas
July 24, 2020
Perfect service, and great communication. This is how a routine service should go. Love the text and phone communication. Can't thank my advisor enough for not trying to push for excessive services on my v routine service should go. Love the text and phone communication. Can't thank my advisor enough for not trying to push for excessive services on my vehicle. More
by svtarboc01
July 22, 2020
After rescheduling 2 times they were able to accommodate me last minute which I am so grateful. It was quick, easy and no hassle. Joshua was amazing !! Helped with everything along the way. me last minute which I am so grateful. It was quick, easy and no hassle. Joshua was amazing !! Helped with everything along the way. More
by jovan.colon2513
