Juan Fuentes

I recently purchased a vehicle from City Volkswagen of Chicago, and I couldn't be more impressed with the entire experience. From the moment I walked in, the team displayed a level of professionalism, tra Chicago, and I couldn't be more impressed with the entire experience. From the moment I walked in, the team displayed a level of professionalism, transparency, and genuine care that immediately set them apart. Laura Torres was an absolute standout—her personable and down-to-earth approach made me feel comfortable and confident throughout the process. She took the time to understand what I was looking for and made sure every question was answered with patience and honesty. Clemente Garibay was equally exceptional—his relentless drive and passion to secure the best deal possible for me did not go unnoticed. He truly went above and beyond, advocating for my needs at every turn. What made this experience even more memorable was how seamless they made a very complex transaction feel. From trade-in to financing, what could have been stressful was made simple and painless thanks to the entire team. The finance department was professional, efficient, and made sure I understood everything clearly before signing. The service team was equally helpful, ensuring the vehicle was in perfect condition and ready to go. Shout out to Juan Fuentes and Evelyn Franchi for their advice, hard work and for staying after hours to make sure I took my new car home! I’m absolutely in love with my new car and feel so grateful to have worked with such an outstanding dealership. City Volkswagen of Chicago has earned my trust and highest recommendation—this is how car buying should be. More

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After a long search, we received great assistance and service from Brandon and team with our new purchase. We are very grateful for his assistance and would recommend him to anyone looking for a new vehi service from Brandon and team with our new purchase. We are very grateful for his assistance and would recommend him to anyone looking for a new vehicle. More

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Amazing experience I reached out to Juan Fuentes who secured me an amazing interest rate. I worked with Brandon Rosenow for navigating the purchasing process who was very knowledgeable relating to the e secured me an amazing interest rate. I worked with Brandon Rosenow for navigating the purchasing process who was very knowledgeable relating to the entire Jetta line-up. This is my second time in the dealership everyone I have ever worked with here has been incredibly knowledgeable and competent. If you are a VW loyalist I cannot recommend this dealership enough. More

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Brandon and Juan were phenomenal in assisting us with our new vehicle purchase. They both answered our questions and did not oversell us. We initially reached out to Juan Fuentes via online information. Juan new vehicle purchase. They both answered our questions and did not oversell us. We initially reached out to Juan Fuentes via online information. Juan provided us with the cost breakdown. We arrived at the dealership to test drive the 2025 Tiguan and Brandon Rosenow was our test driver and he was so kind and patient answering our questions and explaining the features it offered. More

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Juan Fuentes and Brandon Rosenow were both great to work with. I hammered out the details of the deal via text and calls with Juan and when we arrived Brandon showed us the car, answered all of our question with. I hammered out the details of the deal via text and calls with Juan and when we arrived Brandon showed us the car, answered all of our questions on the features and took us on a test drive. They both made the car buying process super easy, low stress and seamless. I would definitely recommend working with them and the team here at City VW of Chicago. More

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Came in again for another vehicle, Clemente made it happen!! I was able to drive off with a brand new vehicle of my choice, he works really Hard d to make it happen. I would highly recommend City VW of happen!! I was able to drive off with a brand new vehicle of my choice, he works really Hard d to make it happen. I would highly recommend City VW of Chicago. The staff is amazing and they will make sure you’re happy when you leave. Thank you again City VW!! More

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I had the most amazing experience here. The entire team was fantastic, but especially Laura Torres! I cannot recommend her enough. She is incredibly gracious and kind. She dealt with my awk The entire team was fantastic, but especially Laura Torres! I cannot recommend her enough. She is incredibly gracious and kind. She dealt with my awkward and embarrassing tears and helped me deal with my tough decision (without judgment) to pivot from a car that just was too expensive for me at the moment t something that was more practical for my budget and family. She did all of this without making me feel bad or like I didn’t deserve to be there. For that I will forever grateful. Buying a car is stressful, but my car was very old and it was time. She made this experience very pleasant and I can’t wait to work with her when I come back for my Atlas! Thank you for being you, Laura. Your kindness won’t be forgotten! More

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Maria G was great! Super friendly and helpful. Her and Juan got us everything we needed with no issues. Thanks all! Super friendly and helpful. Her and Juan got us everything we needed with no issues. Thanks all! More

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We had an excellent experience at City of Volkswagen thanks to Ed. As first-time car buyers in the US, we truly appreciated his patience and how he clearly explained every step of the process to my wife thanks to Ed. As first-time car buyers in the US, we truly appreciated his patience and how he clearly explained every step of the process to my wife and me. Ed focused on understanding exactly what we were looking for and worked tirelessly to help us find the perfect car and the best deal. Tim and Ruan were also great by explaining everything to us and helping with the processes. More

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I would like to thank Ed, Juan and Tim for their help in purchasing my new 2025 Tiguan. I appreciate Ed’s honesty, transparency and willingness to make sure the process went smooth as I made this big decisi purchasing my new 2025 Tiguan. I appreciate Ed’s honesty, transparency and willingness to make sure the process went smooth as I made this big decision. Thank you guys and City of VW for all the help! I’m lovin’ the new whip! More

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