Juan Ramirez | Page 2

Juan and Luis were fantastic and made my car-buying experience effortless! They have continued to be helpful, even after my purchase was finalized. A week or so prior to purchasing my car, I walked experience effortless! They have continued to be helpful, even after my purchase was finalized. A week or so prior to purchasing my car, I walked in looking to test drive a 2025 Tiguan that I found listed on the Roanoke Southern Team’s website. Dustin Clark was my salesman at the time and told me the price listed on the website was inaccurate. When I asked for ballpark numbers, Dustin told me the Tiguan would likely be about $10,000 more than listed on their website due to taxes, fees, and my credit (I have a 700+ credit score). I was still interested in the Tiguan so I emailed Juan asking for out-the-door pricing. Juan answered all of my questions and Luis completed my sale with no complications. I found Heather in financing to be very pushy and rude. When I originally turned down an extended warranty, she offered me a Radford graduate discount, however if I would not have declined the offer originally she would not have given me the discount, although she knew prior that I graduated from Radford University. When expressing that I wasn’t particularly interested in raising my monthly payment she made a comment along the lines of “is $50 extra per month really something you can’t afford?” with a negative tone. Very unprofessional attitude. Additionally, when it came time to sign paper work, she talked really fast and scrolled down on the computer to where the only visible part of the paperwork was the line for my signature each time my signature was required. She had an attitude when I scrolled back up to read what I was signing. More

by LAURENCORNETT02 Verified Customer Verified Customer

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Good product offering but the application and F & I process takes too long OK process takes too long OK More

by 2017 Explorer XLT Verified Customer Verified Customer

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David and Juan were very attentive, solved every question and helped me through all the process. and helped me through all the process. More

by ELIER.SEPULVEDA.M Verified Customer Verified Customer

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Great personnel who actually do what they say. Something you don’t see too often in the auto market. Something you don’t see too often in the auto market. More

by carterzx3 Verified Customer Verified Customer

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Everyone was helpful, responsive, and very knowledgeable about the products they were selling. They both went above and beyond! about the products they were selling. They both went above and beyond! More

by mandamilks Verified Customer Verified Customer

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Heather, Juan and Luis were all wonderful to work with. Very nice, knowledgeable, and not pushy. Great buying experience! Very nice, knowledgeable, and not pushy. Great buying experience! More

by CROWESFEET Verified Customer Verified Customer

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I don’t think I’ve ever had a salesman be so knowledgeable about the 3 different cars I was considering. He answered every question, was incredibly patient when describing features I’d never bee knowledgeable about the 3 different cars I was considering. He answered every question, was incredibly patient when describing features I’d never been exposed to and there was no sense of being pressured into a decision. This was, hands down, the best car buying experience of my life. If I ever needed another vehicle, I would definitely buy it from him! He’s Top Notch! More

by PENNJAMIN Verified Customer Verified Customer

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Amazing! Dustin was super nice, easy to work with, and was extremely knowledgeable! Keith was amazing made the financial side go really easy and fast! I could Dustin was super nice, easy to work with, and was extremely knowledgeable! Keith was amazing made the financial side go really easy and fast! I couldn’t recommend Southern Team enough! More

by melaniegoff49 Verified Customer Verified Customer

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Quick negotiation, didn't have to go back and forth. Couple of small issues on the paint and they already set up a time to fix it. Second time buying here and will probably be back in 3 years for my nex Couple of small issues on the paint and they already set up a time to fix it. Second time buying here and will probably be back in 3 years for my next car. Paul and Juan were great. More

by josephwalker625 Verified Customer Verified Customer

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Star was full of positive energy and a very pleasant young woman. The staff was very helpful with getting my mother, 84 years old, in and out of the car. I was checking out vehicle on how much effort my young woman. The staff was very helpful with getting my mother, 84 years old, in and out of the car. I was checking out vehicle on how much effort my mother had to use. Very happy with my new car. More

by matt7173 Verified Customer Verified Customer

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