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Juan Vasquez
242 Reviews
242 Reviews
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242 Reviews of Juan Vasquez
January 01, 2026
I have been going to Big Star for a while. I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff I purchased my 2022 Kona NLine new from DeMontrond. After servicing it there a few intervals, I witnessed the most unorganized and incompetent staff there. That’s when I fortunately found you! I spent twenty-one years active duty in the US Army as a Transportation Professional. I served several years as a Truckmaster, which leads both the operation and maintenance for a unit. So, when I write this, I mean it, every one I have come into contact with has been professional. That I can say with confidence, is rare. I had one incident a while back with the maintenance manger there, but after I gave him a free lesson in leadership, he resolved the situation admirably. This maintenance operation is impressive, particularly your integration of technologies that serve the customer. For instance, the videos you send, whoever came up with that, give them a bonus. The mechanics who narrate them can actually present well, not to be overlooked. Our best maintenance soldiers where the ones who were not only technically and tactically proficient, but could lead or teach others by their example. So, I mean it I say kudos, and I know the challenge is always keeping things this way, but enjoy it now, in case these are the golden years, and the walls are still nicely painted. Special call out to Juan, who has ALWAYS treated me professionally and with respect. My records will show the numerous visits, I can’t remember, but I’ll never forget how great the service was!!!!!! Alibi: thanks for the Lyft rides and courtesy vehicles,,, class. Rudy More
by jrudolph.business
Verified Customer
December 26, 2025
Great service and great customer service. Will come back for repairs and maintenance. Love the atmosphere Will come back for repairs and maintenance. Love the atmosphere More
by SANDRAT0707
Other Employees Tagged: Jarred Howard, Nick Hernandez, Eric Chairis, Amanda Hernandez, Eli Chavez, Mark Diaz, Ruben Garcia, Mary Bilcic, Mehma Baig
December 14, 2025
Excellent Customer service! Besides costumer service, they expounded details on what my automobile needed in matinence and sent me a video as well Besides costumer service, they expounded details on what my automobile needed in matinence and sent me a video as well More
by k_curiel33
Other Employees Tagged: Juan Vasquez
July 07, 2025
Juan is a top notch Customer Service Specialist! I want to work with him in all my future visits! He even put my new registration sticker on the windshield! Now that’s customer service. Thank yo I want to work with him in all my future visits! He even put my new registration sticker on the windshield! Now that’s customer service. Thank you Juan. More
by jrinze
June 22, 2025
Everything went smooth and the Customer Service was way more than exceptional and I really do love this location more than exceptional and I really do love this location More
by arenshenry
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber
June 06, 2025
Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More
by graceful0285
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber
June 06, 2025
Great customer service. They are always through and communicate everything beforehand. Love the snacks too! They are always through and communicate everything beforehand. Love the snacks too! More
by graceful0285
Other Employees Tagged: Kohl Young, Adrian Chapa, Kaleb Chadwell, Steffy Hernandez, Bryan Malave, Paul Davila, Jessica Harber
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