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Judy Sutton
Judy Sutton, Service Advisor, Heritage Toyota Owings Mills
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Judy Sutton

Service Advisor

Heritage Toyota Owings Mills

15 Music Fair Rd.
Owings Mills, MD 21117

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1 Review of Judy Sutton

January 05, 2019

Dealership Rating

"Feedback from Service Manager and Customer Relations Manager"

- gauchau

On 12/22/18 I brought my 1998 LandCruiser in for oil change and tire rotation with my 2 coupons, oil change for $29.99 and tire rotation for $16.99. But when I was called to pay it's around $64.00. The service advisor (Britaney Thobe) said I'm not allowed to use 2 coupons. This is a very deceptive and unethical way of doing business. I've been a 21-year long customer with this dealer when I purchased the 1998 Land cruiser, then the 2004 Corolla LE and finally the 2005 Sienna LE AWD. I know many individuals from the sales, service, parts to the management for a long time, from Jenny, Judy Sutton, to Dan (technician in 4-wheel alignment). I left multiple voicemails to Mike Young and Shirley Kucera trying to inform them about this incident and didn't get a response until 3, 4 days later and I myself had to call again.

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Jan 23, 2019

Heritage Toyota Owings Mills responded

Mr. Nguyen, while many customers would not have taken the time to write, we appreciate the fact you shared your experience with us to help make us better. Also, thank you for conversing with our Service Manager, Tony Pulignani, about your visit. The first impression you receive of our dealership is important to us and we sincerely apologize for falling short of your expectations and any resulting inconvenience. We have reviewed your comments with our management team and staff and they will use this information to make the process better. If at some point in the future we may be of service to you please contact Tony at apulignani@mileone.com or 410.753.8948 as we want to ensure your sales or service experience is consistent with the high standards that match our reputation. Again, thank you for your time and your valued input.

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