Judy Sutton

Heritage Toyota Owings Mills responded

Mr. Nguyen, while many customers would not have taken the time to write, we appreciate the fact you shared your experience with us to help make us better. Also, thank you for conversing with our Service Manager, Tony Pulignani, about your visit. The first impression you receive of our dealership is important to us and we sincerely apologize for falling short of your expectations and any resulting inconvenience. We have reviewed your comments with our management team and staff and they will use this information to make the process better. If at some point in the future we may be of service to you please contact Tony at apulignani@mileone.com or 410.753.8948 as we want to ensure your sales or service experience is consistent with the high standards that match our reputation. Again, thank you for your time and your valued input.