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Julio Quintana
Julio Quintana at Gurnee Volkswagen

Julio Quintana

Service Advisor

Gurnee Volkswagen

6301 W Grand Ave
Gurnee, IL 60031

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27 Reviews
not yet
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27 Reviews

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27 Reviews of Julio Quintana

August 21, 2023

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Employee Rating

Excellent customer service, great dealership I would recommend you to all family and friends,you guys are awesome More

by Efrain Martinez
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz

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January 22, 2023

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Employee Rating

Professional service/good personal and friendly people responsable job and service and fair price and good places More

by MENDEZA1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2023

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 13, 2023

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Great service and they were very friendly! They got me in and out in hurry! More

by BUFFETTGAL369
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz , All

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Jan 13, 2023

Gurnee Volkswagen responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 05, 2023

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Employee Rating

Very professional great customer service and smooth transaction great overall experience with salesman and finance More

by timothydaniel28
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Recommend Dealer
Yes

Other Employees Tagged: Sandi Negrau , Rich

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Jan 05, 2023

Gurnee Volkswagen responded

Timothy, We are very happy to have provided you with such a positive experience! Rich, Sandi, and Julio sincerely value your business and look forward to your next visit.

December 08, 2022

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Service experience was trouble free. Staff were very user friendly and customer service oriented. I thank the entire Team for all of their good customer service. More

by harveschlachter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz

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Dec 09, 2022

Gurnee Volkswagen responded

Harve, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 07, 2022

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I came in at 9:45 and was done with my maintenance at 3:30. So I spent all business day at the this dealership More

by EDUARDESGUERRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 12, 2022

Gurnee Volkswagen responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

December 06, 2022

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Employee Rating

Easy scheduling, no hard sell on repairs, easy checking out. Clean waiting room. Would recommend to a friend More

by BECCAK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz

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Dec 06, 2022

Gurnee Volkswagen responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 19, 2022

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Employee Rating

The service manager was told I had a slow leak in the front passenger tire ,3wk between light coming on,. He had the mechanic blow it up tob45psi 2xs could not fine the leak. Light just came back on! He More

by GMAMLFC4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz

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Nov 21, 2022

Gurnee Volkswagen responded

Thank you for your feedback. Quality customer service is always our number one priority, and and we're sorry to hear that we fell short here. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly to discuss what we can do to turn this around for you.

November 15, 2022

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Employee Rating

Very happy with this car dealer and service department honest fair and thorough would definitely recommend. Great people to do business with More

by JOEYSWORLD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz

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Nov 15, 2022

Gurnee Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 09, 2022

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Employee Rating

Excellent service. Fast, efficient, and thorough. Very friendly and knowledgeable staff. I definitely will go back in the future. More

by george96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Summer, Amanda Raatz

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Nov 10, 2022

Gurnee Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gurnee Volkswagen, we look forward to having you as one of our valued customers for many more years to come!

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