Justin Beardsley | Page 2

No loyalty to loyal customers Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for th Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for the lackluster performance of his service team. Always adds additional charges (i.e document storage fees) non existent problems to overcharge you for and then not stand behind the work his team does. Sean one of the service reps has a very nasty attitude which comes across as condensing and at times teeters chauvinist. And they display no loyalty to their loyal customers. I was told by Justin one of the repairs quoted which was performed by another Volkswagen dealer was not done correct and although warranted by Volkswagen I was urged to take it back to the dealer he just told me did not do the work correctly, he did not go above and beyond by simply picking up the phone and contacting the sister Volkswagen dealer to discuss the issue he discover that was not done correctly. Steve Miller although personable allowed Justin to take the lead and still was not able to offer a comparable resolution but joking offered to apply the customer referrals I was not offered for one referral and the other I have been waiting over a month towards the astronomical quote I was given. Funny thing the quote I received from Keffer was quoted almost 200 higher than Hendrick for the same repair. BBB and my attorney have been notified but I would hope no other customer had to go thru anything similar More

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Parts Department Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my prob Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my problem. I've been a parts manager for a few dealerships and could have only dream of having employees like him. Friendly, knowledgeable and great at his job. Thank you Kevin you are the man! More

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Tremendous customer service I bought a Jetta and was treated like I just bought an Aston Martin. The staff was very friendly and my agent Darryl Radford was great. They kept in c I bought a Jetta and was treated like I just bought an Aston Martin. The staff was very friendly and my agent Darryl Radford was great. They kept in contact after the sale and provided tremendous service. More

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Dealer Maintenance We moved to the area about 6 months ago and we own two VW's. I was looking to establish a service relationship comparable to what I had experienced at We moved to the area about 6 months ago and we own two VW's. I was looking to establish a service relationship comparable to what I had experienced at the previous dealership where I purchased the vehicles. I tried Keffer for my first service in the Carolinas and was impressed with the entire organization. I've been in for a variety of services on both vehicles and the quality and care have been excellent. All of the people I've dealt with seem to go the extra mile to make sure I'm satisfied with the service. I look forward to using Keffer for all my future service needs. More

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