Kristen Shaffer

I visited the dealership yesterday to get my inspection done, and I had a great experience. The service was excellent, and I especially want to recognize AZAZ for his outstanding work. Thank you, Azaz, fo done, and I had a great experience. The service was excellent, and I especially want to recognize AZAZ for his outstanding work. Thank you, Azaz, for the great service! I definitely recommend him and will be happy to come back again. More

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When I took my new Atlas in for its first oil change, I was planning on paying $100+. My service technician said it was free and came with my factory warranty. He also said it would take an hour, but it on was planning on paying $100+. My service technician said it was free and came with my factory warranty. He also said it would take an hour, but it only took 40 minutes. Great day for me! More

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Outstanding customer service, friendly atmosphere. From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone treats you like they have known you for years with smiles, handshakes, laughter and great coffee. Our salesperson, Darryl Redford, made us feel so good that we bought two cars in one week. We felt like family. More

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Professional, Courteous and Quality Service I have had years of service experience at Keffer Volkswagen in Huntersville, NC. In all my time as a customer, I have never felt cheated or unappreci I have had years of service experience at Keffer Volkswagen in Huntersville, NC. In all my time as a customer, I have never felt cheated or unappreciated. I have never had to bring one of my Volkswagens back to Keffer Service because some service was not performed or issue resolved. Their prices are competitive and always offer monthly specials and/or coupons. After buying my 2013 Touareg, I could not find a maintenance schedule for my vehicle, but without hesitation, Justin Beardsley, the Service Manager, printed me one from his computer and explained the maintenance needs for my VW. That is the sort of customer relations that have inspired my loyalty for so long. There is a VW dealership 10 minutes away from my home, but I commute an hour away to trust my VW with Keffer. I have nothing but praise to say for the service team at Keffer. More

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Customer Service The level of service I receive when I visit Keffer VW is beyond words. Kristen takes great car of me each time, and I love the free car wash. The level of service I receive when I visit Keffer VW is beyond words. Kristen takes great car of me each time, and I love the free car wash. More

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No loyalty to loyal customers Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for th Very disappointed in the lackadaisical attitude demonstrated by most employees here. Justin the Service Manager shows no empathy or compassion for the lackluster performance of his service team. Always adds additional charges (i.e document storage fees) non existent problems to overcharge you for and then not stand behind the work his team does. Sean one of the service reps has a very nasty attitude which comes across as condensing and at times teeters chauvinist. And they display no loyalty to their loyal customers. I was told by Justin one of the repairs quoted which was performed by another Volkswagen dealer was not done correct and although warranted by Volkswagen I was urged to take it back to the dealer he just told me did not do the work correctly, he did not go above and beyond by simply picking up the phone and contacting the sister Volkswagen dealer to discuss the issue he discover that was not done correctly. Steve Miller although personable allowed Justin to take the lead and still was not able to offer a comparable resolution but joking offered to apply the customer referrals I was not offered for one referral and the other I have been waiting over a month towards the astronomical quote I was given. Funny thing the quote I received from Keffer was quoted almost 200 higher than Hendrick for the same repair. BBB and my attorney have been notified but I would hope no other customer had to go thru anything similar More

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Parts Department Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my prob Kevin in the parts department is awesome. We had a huge problem and he went above and beyond what a counter person would normally due to fix my problem. I've been a parts manager for a few dealerships and could have only dream of having employees like him. Friendly, knowledgeable and great at his job. Thank you Kevin you are the man! More

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Exemplary Across The Board I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hard I received unmatched customer service by everyone I encountered at Keffer Volkswagen. William Brinkley (Sales) displayed a helpful, caring, and hardworking attitude during and after my car purchase experience. He went above and beyond in making sure that my son and I were happy with our vehicles. This was not my first purchase at Keffer Volkswagen and it will not be my last. I strongly recommend this dealership based on the outstanding care and attention given to me and my vehicles during all my visits. From sales to service, the staff at Keffer have always exceeded my expectations. Special thanks to William Brinkley, Sean Bartol, Michael Johnson, and Kristen Shaffer! More

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The staff could not have been nicer or more professional! I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive fa I just got a 2015 Jetta at Keffer Volkswagen. The staff could not have been nicer or more professional! The team gave me a tour of their impressive facility in Huntersville. They walked me through all the car’s upgrades and technology to make sure that I was comfortable with how to use them. They made the paperwork painless and explained every detail to make sure everything was clear and that I had no questions. Before they sent me on my way, I got no less than three business cards with contact numbers … just in case any question occurs to me later. I have also been contacted twice in the two weeks I have owned the car to make sure all is well and that I am happy with the car! Yes… happy with the car and happy with the dealership!! More

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Reliable Service Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and the Bringing my VW to Keffer has always been a positive experience. I appreciated my service adviser keeping me updated while in the waiting room and their general communication via email to remind me of appointments has been vital for my busy schedule. All service personnel were friendly, professional and seemed to genuinely care about me as a customer and for my vehicle. Keep it up the good work!!! More

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