Darryl Radford

I have found the dealership to be slow in responding to information. They do not return calls or follow up on customer satisfaction information. They do not return calls or follow up on customer satisfaction More

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Was going to stop, but the professionalism displayed by finance manager Katherine had fueled me forward. Avoid this absolute trash dealership at all costs. Didn't realize I was buying my 2nd car from child finance manager Katherine had fueled me forward. Avoid this absolute trash dealership at all costs. Didn't realize I was buying my 2nd car from children. More

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Outstanding customer service, friendly atmosphere. From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone From the moment you walk in, you're greeted in a manner that comforts you. The showroom is not overdone and the personnel are are not pushy. Everyone treats you like they have known you for years with smiles, handshakes, laughter and great coffee. Our salesperson, Darryl Redford, made us feel so good that we bought two cars in one week. We felt like family. More

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Disappointing experience I am a former VW owner, and my TDI was recalled. To get some of their customers back, VW offers an incentive of nearly 4K. I wanted a manual golf wolf I am a former VW owner, and my TDI was recalled. To get some of their customers back, VW offers an incentive of nearly 4K. I wanted a manual golf wolfsburg. The salesman was able to locate it, and got the paper ready, but when he actually called the dealer to make sure the car was there, it was not there. Apparently, the salesman found 4 more Golf Wolfsburg manual which were available in North Carolina and promised me it would be there the next day in the evening. I even received an email "You are all set, your car will be there tomorrow evening". Well, the next day at noon, I was informed the car was not available. Frustrated, I contacted the sales manager who told me they could actually not locate the car. I mentioned that I was frustrated and was considering pulling out of the deal (which I had signed the day before), to which the sales manager responded "It's up to you. I am not making any money on this sale, so no worries if you decide to pull out of the deal". Although this may be true (that he is not making any money, and that my car is difficult to locate), this is by no means a way to treat your customer. I gave him until the very next day at noon, to update me, which he never did. I pulled out of the deal and went down to Mazda. I am amazed how much turnaround there is at this VW dealer. Two salesmans I met were on the job just either one week of 3 weeks. More

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3 vehicle purchase Our family has 3 Jetta TDIs. They have been superlative vehicles in every sense of the word. Sadly, we had to return them to VW...........you know th Our family has 3 Jetta TDIs. They have been superlative vehicles in every sense of the word. Sadly, we had to return them to VW...........you know the story. We have been loyal to the VW family of products since 2006 and saw no reason not to continue with the brand. Keffer is the closest dealership to our home. Since we were replacing 3 vehicles I expected the process to be fraught with angst. To my amazement...........no. It was a fantastic experience. The personnel were friendly and considerate of our time. The fuel economy was unbelievable with the diesel cars. Although the gas vehicles can't compete with the economy and longevity of a diesel car, we feel confident that the new product will perform a close second. More

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Best Customer Experience Ever!!!! We had several issues with other dealerships while trying to purchase another much needed vehicle. We got connected to Darryl Radford at Keffer and th We had several issues with other dealerships while trying to purchase another much needed vehicle. We got connected to Darryl Radford at Keffer and the experience was so great. He made sure that everything we wanted that we got and it took some time for that to happen but he was persistent and did not give up until he got us in a vehicle. Thanks Mr. & Mrs. Boggs More

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Awesome!! Darryl made a pleasure of what is often stressful. He was kind, professional, informative, honest he went above the average. I just brought another Darryl made a pleasure of what is often stressful. He was kind, professional, informative, honest he went above the average. I just brought another car a month ago from another dealership I wish I had knew Darryl then! More

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The service was better than excellent I would have to say this was the most pleasurable experience in the history of me buying cars which is about 17 cars so far. I had Darryl Radford whi I would have to say this was the most pleasurable experience in the history of me buying cars which is about 17 cars so far. I had Darryl Radford which was a very thorough and charming guy who had the best non pressure follow up that I had seen in decades. He was an individual that is exactly the opposite of what people summarizes as car salesmen. Of course the product , the Volkswagen was a superior product. I had researched the best car for insurance rates for a teen driver and found that the safety features of the Volkswagen cc was a car that I knew if my son was in an accident he would be in the best secured , safest car on the road. This is what led me to the dealership as I did not know anything about these cars prior to do my research. I can say if you have a teenager and you want a car at a fantastic price, with over the top safety ratings and a dealership you can trust. Then please go to Keffer Volkswagen . You will not be disappointed. More

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All About The Customer I came in to get service done on my car, after talking with Daryl Radford, I ended up leaving with a brand new 2016 Volkswagen Passat with the works! I came in to get service done on my car, after talking with Daryl Radford, I ended up leaving with a brand new 2016 Volkswagen Passat with the works! He fought and fought over and over to make sure we got the deal WE WANTED. Absolutely amazing customer service. More

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Great Experience here, Always! I now drive two VWs, Passat and Jetta, thanks to Daniel, Darryl and Michael for their undivided attention, patience and help getting me out of two pre I now drive two VWs, Passat and Jetta, thanks to Daniel, Darryl and Michael for their undivided attention, patience and help getting me out of two previous cars I wanted to trade in. They're very knowledgeable and helpful with Everything! More

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