Justin Birdwell

My 4Runner had to be towed to the dealership as the alternator went out. This is the first time I had my vehicle serviced without an appointment, and maybe that’s why this service experience did not li alternator went out. This is the first time I had my vehicle serviced without an appointment, and maybe that’s why this service experience did not live up to the rest. My vehicle was delivered to the dealership before noon, and Justin was off that day. Another advisor told me that I would get a call first thing next morning to discuss the repair. At approximately. 8am I called and spoke with Justin. A few hours later I happened to check my phone and found that I had been sent a text with the recommended repairs for me to authorize. This may well be efficient for the dealership, but I found it very impersonal, and would have delayed my repair if I did not check my phone. I was notified when my repair was complete, and I am satisfied with the repair. I have always been treated well by Justin and the dealership as a whole, as my previous survey responses will show. I will continue to be a customer and appreciate Justin’s effort and attention. Just didn’t care for the automation and would rather speak with my advisor pertaining to the service of my vehicles. Thank you! More

by john.c.jones0208 Verified Customer Verified Customer

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Great service. Always available and helpful Answers all questions and very good at keeping me informed throughout the scheduled process Always available and helpful Answers all questions and very good at keeping me informed throughout the scheduled process More

by PWNELSON52 Verified Customer Verified Customer

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Very pleased that the service was performed so promptly. Dealing with Carey was an absolute pleasure. Dealing with Carey was an absolute pleasure. More

by JHARRISONLAW Verified Customer Verified Customer

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The service department was cordial and professional . The fix my light defect and installed my bed cover in a timely manner. The fix my light defect and installed my bed cover in a timely manner. More

by amb2016 Verified Customer Verified Customer

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it was a good job done quickly and the facility was a good place ok good place ok More

by DTIMIAN Verified Customer Verified Customer

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It was a very good service, and done quick, didn’t have to wait in lin. to wait in lin. More

by RIGOLATIN_29 Verified Customer Verified Customer

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Justin is alway helpful and cares about his customers! ! I had a bigger issue with a repair and Justin worked with me on getting it resolved! Super guy and great customer service!!! 10 out of 10 every ! I had a bigger issue with a repair and Justin worked with me on getting it resolved! Super guy and great customer service!!! 10 out of 10 every time!!!!! More

by WILLIAMSTAMMIE2013 Verified Customer Verified Customer

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Needed service in a hurry. Justin and the maintenance crew made that happen. I was out and on the road in 30 minutes. Thanks! Justin and the maintenance crew made that happen. I was out and on the road in 30 minutes. Thanks! More

by MHSGES Verified Customer Verified Customer

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I got a coupon for an oil change in my camry and was pleased to get a good price on the service. pleased to get a good price on the service. More

by Dstrawntx Verified Customer Verified Customer

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thanks for the fast and courteous service you show us. thanks justin for explaining my navigation to me. thanks justin for explaining my navigation to me. More

by JIMWITTJRATTORNEY Verified Customer Verified Customer

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