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Justin Birdwell
Justin Birdwell | Page 10
Service Advisor
Bryan College Station Toyota
728 Earl Rudder Fwy
Bryan, TX 77802
175 Reviews
175 Reviews
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175 Reviews of Justin Birdwell
Verified Customer
June 29, 2025
Justin does a great job of making his customer feel valued. He makes sure you know where your car is in the service process and explains any needed work well. valued. He makes sure you know where your car is in the service process and explains any needed work well. More
by toytech1
Other Employees Tagged: Randy Dowling, Ron Broesche, Bobby Hall
June 21, 2025
The repair on my car was done in a timely manner. Justin came to get me as soon as were done with my car. Justin came to get me as soon as were done with my car. More
by DBANDBB44
Other Employees Tagged: Heather Beran
June 18, 2025
I have had my Lexus service managed by Justin for 5 years. He is a consistent 5 stars! Always pleasant, attentive to my needs and answers all my questions. The only disappointment and reason for 4 sta years. He is a consistent 5 stars! Always pleasant, attentive to my needs and answers all my questions. The only disappointment and reason for 4 stars for BCS Toyota is related to an early Monday service appointment that could not be completed in one day due to vehicles left for service from over the weekend which ultimately delayed the start of my service. It would be very proactive for management to survey and plan for the likelihood of 'overbooking' services on a Monday morning to prevent customer delays such that which I experienced. Despite this disappointment, I trust BCS Toyota to provide high quality service. More
by dhseery
June 06, 2025
Justin and his service team always do an excellent job in a timely manner. I am grateful for their distinguished customer service. a timely manner. I am grateful for their distinguished customer service. More
by BrianN
Other Employees Tagged: Heather Beran
May 23, 2025
Everyone is so helpful and kind. They rotated the tires in a timely manner. Great job They rotated the tires in a timely manner. Great job More
by motbits
Other Employees Tagged: Randy Dowling, Ron Broesche, Tanner Gregory, Bobby Hall, Carey Hausenfluck, Heather Beran, Dustin Holifield, Russell Karli
May 18, 2025
The dealership is great. When you drive up someone is there to greet you. Everyone is so friendly and seem to love what they do. Justin is the best. I know I am in good h When you drive up someone is there to greet you. Everyone is so friendly and seem to love what they do. Justin is the best. I know I am in good hands when I see him. He let’s me know what is happening every step of the way. More
by DONNAMCCOY5
May 09, 2025
Justin Birdwell is great as a service writer. However, I had a huge problem only 1.5 years after buying the vehicle new here with condensation from the a/c compressor leaking in to cabin and unde However, I had a huge problem only 1.5 years after buying the vehicle new here with condensation from the a/c compressor leaking in to cabin and under the mat and carpet of the front passanger side following the drain tube into the cabin. Since it did not leak up to the carpet we did not dsicover it until it started to mold and mildew. Even with extended Toyota warranty and proof of bad design causing this, this dealer and Toyota national would not pay a penny to the quoted $10,000. repair. Also, why am I waiting on a leaking McPhearson strut for 3 months at this dealership. but other dealers have it in stock and are installing it. Hmm? Justin is great but dealer did not earn my business next time I buy a vehicle or have non warranty work. More
by bksmithfamily
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