Justin Chretien | Page 43

Purchased 2016 4 Runner SR5 Limited Great experience. The Staff was very friendly, professional, & fair. Awesome price for the car. Love it! Highly recommend this dealership. Very easy t Great experience. The Staff was very friendly, professional, & fair. Awesome price for the car. Love it! Highly recommend this dealership. Very easy to work with. More

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AMAZING DEALERSHIP! On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately On Monday, Dec 19th, I headed to Chattanooga to pick up my granddaughter (age 20) that I raised to begin the grueling task of buying a car immediately due to the fact that she had totaled her car only 2 days before. We decided to go to Cleveland as it appeared that the dealerships were in the same vicinity & she wanted to look at Nissan, KIA, Toyota & Honda. My intent was for her to get the full experience of deciding & buying a car as she had never been exposed to this. We approached the Toyota dealership first. As we drove around to look at the type vehicles, we were greeted with a warm smile & nod from Roger Thompson. As we entered, I explained to Roger that we were just in the "shopping" stage & I did not want to run our socials until she had decided what she wanted & that we were going to be visiting other dealerships as planned. He immediately took us under his wing & treated us with patience, knowledge & respect. He totally engaged her knowing that ultimately I would be the one with the credit to make any deal we found. He brought a car for her to drive & explained every detail of every feature the car had. We returned to the dealership & Roger began to ask the normal questions in order to run figures for us. I once again explained to him the insistence I had in the "full" process. He brought us the numbers on the car & brought his manager in to meet us & that was truly what he did, no pressure, not a word about trying to finalize a deal! (Roger had done his work behind the scene to make sure that there was no pressure), We left there & went to their Honda competitor (determined to get the "full" experience). The experience was horrifying with the salesman not ever giving us his name. He never even looked at my granddaughter! We did drive a vehicle where my granddaughter had to ask him the questions about every feature & he did not even give directions on the route & finally got lost himself & had to pull his phone out to get us back to the dealership. My granddaughter didn't even want to go back in the dealership so that we could get the numbers on this vehicle. I finally received the numbers & as he left to go get his manager, I escaped to my car! As we drove out of the Honda dealership, I asked her to get us the address to one of the other dealership & she indicated that she wanted to go back & purchase the Toyota vehicle from Roger. Once again every detail was explained until she totally understood what commitment she was making with no feeling of being rushed! I have bought many vehicles through the years & NEVER agreed on the first offer. But because of the respect that Roger & his team gave her & me, I didn't haggle with the numbers. The process became more about how we were treated (WITH RESPECT) instead of haggling over a few dollars! So my granddaughter left with a "full" awesome experience & a brand new 2016 Toyota Corolla! I probably will not need too many more vehicles but if I were to ever need one, I would drive two & a half hours to purchase from this dealership! It truly was a great experience & one that I will share with everyone! Thank you Roger & all the team at Toyota of Cleveland! More

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Great Experience Found a used car on their website. They were great to work with. They held the car until I could come see it the next day. I was met by a salesman tha Found a used car on their website. They were great to work with. They held the car until I could come see it the next day. I was met by a salesman that went over the entire car with me and went with me on a test drive. I agreed to purchase after driving. The price was fair, paperwork was quick and efficient and they answered all my questions. Left a happy customer with a great car. More

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Great experience!!! Couldn't be more pleased with my buying experience....again!!! Purchased my first Toyota from Toyota of Cleveland, and now I have purchased my second Couldn't be more pleased with my buying experience....again!!! Purchased my first Toyota from Toyota of Cleveland, and now I have purchased my second!! Everyone I met and dealt with was courteous and really went out of their way to make sure I got the best deal possible!!! Friendly staff, quality products and service, comfortable and inviting environment...all reasons I will continue to return for service and any future car buying needs!! More

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New car purchase Staff was helpful and friendly. Prices were fair with an excellent choice of inventory. Salesmen were helpful without being overbearing. Facility was Staff was helpful and friendly. Prices were fair with an excellent choice of inventory. Salesmen were helpful without being overbearing. Facility was nice. Thank you. More

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Great experience I had a wonderful experience at Toyota of Cleveland. All the staff were very helpful. I got just what I wanted because they were willing to go the ext I had a wonderful experience at Toyota of Cleveland. All the staff were very helpful. I got just what I wanted because they were willing to go the extra mile. More

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Very nice and helpful...would recommend to anyone..over all experience was great and everyone I dealt with was very nice and once again would recommend to anyo and helpful...would recommend to anyone..over all experience was great and everyone I dealt with was very nice and once again would recommend to anyone More

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Great people to deal with I was given a good trade in quote on my truck without them looking at the vehicle.The employee's were friendly and helpful.I got a good answer for al I was given a good trade in quote on my truck without them looking at the vehicle.The employee's were friendly and helpful.I got a good answer for all my questions. More

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I had an awesome experience! Robert was very helpful. I stopped by multiple days within the week to look at the car I bought as well as other cars. He was patient with my grandfat Robert was very helpful. I stopped by multiple days within the week to look at the car I bought as well as other cars. He was patient with my grandfather and me. The whole staff was courteous, respectful, and truthful. They were very attentive to me even though my grandfather was the one purchasing the car. Overall, we were very pleased with our experience I would definitely buy from Robert again! More

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One of the best Dealers! We were greeted by Cory, very nice and no pressure at all. One of the best dealer I have seen, maybe we know exactly what were were looking for. Chec We were greeted by Cory, very nice and no pressure at all. One of the best dealer I have seen, maybe we know exactly what were were looking for. Checked out the car and test drive and everything. We ended up bought the car (cash, no financing). No pressure or hustle at all, very nice an pleasant negotiation. We came prepare and know exactly what we want and exactly how much we will spend. More

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