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Justin Erwin
Justin Erwin at Tenvoorde Ford

Justin Erwin | Page 2

Service Advisor

Tenvoorde Ford

185 Roosevelt Rd.
St. Cloud, MN 56301

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4.5
129 Reviews
4.5

129 Reviews

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129 Reviews of Justin Erwin

March 15, 2026

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Employee Rating

He said he was looking in to something’s on my warranty and I have not heard anything back. Sure feelings like I’m being blown off and that’s not the only time this has happened to me here. I will never re More

by dk.knutson7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2026

Tenvoorde Ford responded

Hello, I’m very sorry to hear about your experience at Tenvoorde Ford. It’s upsetting when follow-ups aren’t handled as promised. If you’d like to speak with someone directly about this, you can reach Craig Schaefer at cschaefer@tenvoordeford.com.

March 07, 2026

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Employee Rating

They really took care of me. The communication was excellent. And even went out of their way to deliver my truck. More

by jim@actionmachining.biz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Tim Stueve , Maddi Johnson

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Mar 07, 2026

Tenvoorde Ford responded

Hello Jim, it’s great to hear the team at Tenvoorde Ford took such good care of you. We’re glad the communication was excellent and that they went the extra mile to deliver your truck.

February 23, 2026

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Employee Rating

Misdiagnosed my vehicle, told me was fixed and was not. Then when picked it up found only 1 of 2 issues was resolved and had for weeks. VERY disappointed. More

by NICOLE.KLOCKER
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Feb 24, 2026

Tenvoorde Ford responded

We’re sorry your recent service visit did not meet expectations. We appreciate you taking the time to speak with Craig and giving us the opportunity to re-evaluate your vehicle. If you have any additional questions or concerns, please contact Service Manager Craig directly at cschaefer@tenvoordeford.com. We value your business and look forward to continuing to support your vehicle’s service needs.

January 21, 2026

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Justin was great! He kept me informed about the situation with my battery and got everything taken care of. I was thankful for his help with my battery problem. More

by Sim.mike1521
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 22, 2026

Tenvoorde Ford responded

Hi Mike, thank you for sharing your experience at Tenvoorde Ford. It’s great to hear that Justin was able to keep you informed and handle your battery issue. We appreciate you trusting us with your vehicle.

January 19, 2026

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Employee Rating

I have always had great, quality, fast service and the staff are very friendly here. No negatives More

by molson56304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Asperheim, Barry Jensen, Tim Stueve , Maddi Johnson

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Jan 20, 2026

Tenvoorde Ford responded

Hi, It is great to hear your experiences at Tenvoorde Ford have been consistently positive. Fast service paired with quality work makes a real difference during any visit. Friendly staff only adds to that feeling of confidence when you stop in. Thank you for taking the time to share this feedback with the Tenvoorde Ford team.

January 05, 2026

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I made an appointment to have my truck serviced, it was in the shop for over 24 hours, every time I checked on it they told me it was on the lift but said they would get back to me soon,I was told this by More

by kitzmann_josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 15, 2026

Tenvoorde Ford responded

Hi Josh, I’m very sorry your truck wasn’t worked on as expected and that you weren’t kept informed. That is not the experience I want for anyone at Tenvoorde Ford. Please reach out to Craig Schaefer at cschaefer@tenvoordeford.com so we can look into what happened and make sure this is handled properly. Your feedback is important and will be taken seriously.

December 15, 2025

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Justin was a great help in getting the proper repairs done to my car at an affordable cost. More

by mike.ewinski
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 16, 2025

Tenvoorde Ford responded

Hi Mike, thank you for sharing your experience at Tenvoorde Ford. We are glad to hear Justin was able to help get the right repairs done for your car at a cost that worked for you. It’s great to know our team made the process smooth and helpful. We look forward to assisting you again in the future.

December 06, 2025

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Employee Rating

My whole experience at Tenvoorde Ford was absolutely excellent! I loved working with Justin! He was very personable and professional. He listened to my concerns, and reassured me on what needed to be do More

by TELECONN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 07, 2025

Tenvoorde Ford responded

Hi, thank you for sharing your experience! We’re thrilled to hear Justin made such a positive impression and took the time to address your concerns with professionalism and care. It’s great to know you felt reassured throughout the process. We look forward to seeing you again at Tenvoorde Ford.

December 03, 2025

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Employee Rating

Tenvoorde took care of me after a month long battle over the 10 spd transmission replacement More

by jakejsnake
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Warren

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Dec 04, 2025

Tenvoorde Ford responded

Hello. We’re happy we could step in and get the transmission issue resolved after such a long process. It’s great to know you felt supported throughout. Thank you for choosing Tenvoorde Ford, and we’re always here to help with anything you need.

December 01, 2025

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Justin is always easy to work with and very informational when letting me know what the problems are and the options for repairing. He get my 5+ stars!!! More

by koops92776
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

Tenvoorde Ford responded

Hello, we are so happy to hear that Justin continues to make your visits to Tenvoorde Ford smooth and informative. It is great knowing he takes the time to explain everything clearly and helps you understand your options. Your 5+ stars mean a lot, and we will be sure to pass along your praise to him.

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