I needed to recharge my car AC with Freon.
So I called, explained what I needed and stated that I will wait for my car. At that time nobody explained to me that it would take a whole day. So,
So I called, explained what I needed and stated that I will wait for my car. At that time nobody explained to me that it would take a whole day. So, when I arrived to the appointment and find out how long it would take, I was surprised and left. Some employees there have a very condescending attitude towards customers. Someone must tell them that they have a job because of us the customers. It is the second time an employee is condescending with me at this Shottenkirk location. Maybe I should take my car somewhere else.
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by RAFAELCHARPENTIER
Verified Customer
Verified Customer
Mar 27, 2024 -
Shottenkirk Honda of Huntsville responded
Rafael, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Their service department is one of the best I’ve ever
been to. Always curious, organized, clean, and quick.
been to. Always curious, organized, clean, and quick.
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by TIP0
Verified Customer
Verified Customer
Mar 25, 2024 -
Shottenkirk Honda of Huntsville responded
Thanks for sharing about your experience with Shottenkirk Honda of Huntsville. Justin and our team appreciate your business and hope to see you again soon!
Beautiful shop, quick and attentive service.
Got me in and out within an hour and answered my questions.
Got me in and out within an hour and answered my questions.
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by TRIOLOB
Verified Customer
Verified Customer
Mar 25, 2024 -
Shottenkirk Honda of Huntsville responded
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Honda of Huntsville!
Parts and service department are always great to work
with. I have two Hondas and take them both there for service.
with. I have two Hondas and take them both there for service.
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by MICHAEL.P.GORDON1
Verified Customer
Verified Customer
Mar 23, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you so much, Michael, for your kind words for our service team and for taking the time to leave us this wonderful feedback!
Service explanation of additional services that needed to
be performed was thorough and I approved of the additional maintenance. I was impressed with the detail offered by the service team.
be performed was thorough and I approved of the additional maintenance. I was impressed with the detail offered by the service team.
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by ALTONDAVIS2
Verified Customer
Verified Customer
Service Price Transparency
Mar 21, 2024 -
Shottenkirk Honda of Huntsville responded
ALTON, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Honda of Huntsville. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Great service department!
They were very polite and picked me up from work to pick up my car.
They were very polite and picked me up from work to pick up my car.
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by RIASMAIL
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2024 -
Shottenkirk Honda of Huntsville responded
Thanks for sharing your thoughts about your service experience with Shottenkirk Honda of Huntsville. We appreciate your business and hope to see you again soon!
New tires.
Very glad to get them . Always get good service. I was advised on last service call that I was in need of tires. Glad it was pointed out and glad f
Very glad to get them . Always get good service. I was advised on last service call that I was in need of tires. Glad it was pointed out and glad for the new tires.
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by LWHEE
Verified Customer
Verified Customer
Service Price Transparency
Mar 13, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you again for choosing Shottenkirk Honda of Huntsville, we look forward to having you as one of our valued customers for many more years to come!
Easy on line scheduling.
Mr. Gibbs answered some general questions I had. He went above and beyond to answer my questions. The waiting area was very clean and snacks were pro
Mr. Gibbs answered some general questions I had. He went above and beyond to answer my questions. The waiting area was very clean and snacks were provided. Overall great experience.
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by ANITANYE7
Verified Customer
Verified Customer
Service Price Transparency
Mar 12, 2024 -
Shottenkirk Honda of Huntsville responded
Anita, Thank you! Justin and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Huntsville.
Shottenkirk Honda is a great place to have your vehicle
serviced. Super nice facility that is kept in excellent condition. Prices for services are fair and reasonable.
Justin Gibbs is a great service
serviced. Super nice facility that is kept in excellent condition. Prices for services are fair and reasonable.
Justin Gibbs is a great service representative. He is friendly and knowledgable and kept me informed throughout my service appointment. Justin made this appointment a whole lot nicer. Thank you, Justin.
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by COLJWHOLMES700
Verified Customer
Verified Customer
Service Price Transparency
Mar 11, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback. It's great to hear that Justin and the team provided you with excellent customer service!
Wonderful experience from the very first point of contact
until the last. The facility was VERY nice nice and clean and the staff was incredibly friendly and made the entire experience as quick and easy as p
until the last. The facility was VERY nice nice and clean and the staff was incredibly friendly and made the entire experience as quick and easy as possible. My wife LOVES her new car.
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by MICHELLE.TURNER0712
Verified Customer
Verified Customer
Service Price Transparency
Mar 08, 2024 -
Shottenkirk Honda of Huntsville responded
Thank you, Michelle! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Shottenkirk Honda of Huntsville.