Justin Harrsch

The process with Eric was so quick and smooth. The communication started well before we got there and the car was waiting for us to test drive. The communication started well before we got there and the car was waiting for us to test drive. More

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Chris S and Justin H were extremely helpful with our new car - lease. Took time to make sure lease and financing was moving forward smoothly. Also took time to go through the setup screens and get the K car - lease. Took time to make sure lease and financing was moving forward smoothly. Also took time to go through the setup screens and get the Kia access app loaded and setup. I highly recommend this dealership and these two are great to work with! More

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My salesman Ryan was a no pressure salesman, which I really appreciated. Very knowledgeable about the cars in which he’s selling. He made buying a car quite easy. really appreciated. Very knowledgeable about the cars in which he’s selling. He made buying a car quite easy. More

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Great service and very smooth transition from trading my old car to buying my new car! old car to buying my new car! More

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Great people in all there depends they treat you great even after the sale l have bought 3 cars from them even after the sale l have bought 3 cars from them More

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My wife and I had a good experience with Luther Kia. No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have a No pressure sales folks there, which made the process alot better. We worked with Rich to find the right car and he was great. We did however have an issue with the car when we noticed a leak the first night. We informed Kia and they took the car back to inspect and gave us a loaner which was great. The only downfall was their inaccurate timeline they gave us for repair. After explaining the inaccurate timline to the regional manager Dan, he acted quickly to resolve the issue and on top of that, thew in a new set if tires for the 5 day inconvenience. It was over all a good car buying experience. More

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Amazing service, attention to detail on the car, so accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the accommodating to our concerns. We went to 4 dealerships prior and this place out shined all of them. We bought used and I feel VERY confident in the vehicle we purchased. I would highly recommend working with them any time and to anyone. Thank you for being a 5 star dealership! More

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Previously Luther Kia of Bloomington received a A plus rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they woul rating when I bought the car. The second time I came in to get the paint protectsnt put on my car they said to drive to the dealership and they would get it to the other place. When I arrived they wanted me to take ot there. I am not used to driving in the Twin Cities so driving it to a place 20-30 minutes away was unacceptable. They ended up driving the car along with me to the service place. The service place said it might not get done because late. But it was not late. I made it to where I was told to go on time. So the second situation gets a C plus. The last issue has been horrible. I went to a Kia dealer not Luther Kia and got my oil changed. They either did not know how to reset the oil or just did not do it. I asked Luther Kia for help and they tried. Unable to do it even tho I followd their dorections. Took car to a local dealership and they reset it 1st time they did the oil but not the second time. The guy working the second time said it was greyed out and could not do it. I asked Luther Kia of Bloomington to talk to where I got my oil changed and help them do it. They refused me by way of text after me calling two times. I gave Luther Kia of Bloomington a A plus when I bought the car but now they get a F. I want to change the F back to a A plus. But they said they would no longer try to help with the dituation. I am not great woth cars. I wanted them to help the dealership where I go locally to do it and they refised. I am not stupid. I am a professional. So it is hard for me and if it hard for other dealerships that change oil then they should help the other dealership do it and not tell me not to ask for help. More

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I just recently purchased a used car with Christine. I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on anoth I still love my used new car. They've honored and worked with me on a few things per our purchase agreement. I am still working with them on another thing and I've had a great experience so far with different departments a of the Luther group in general. I absolutely love my new driver seat that was redone! It matches the other factory seats and it looks and feels really good. The quality, craftsmanship, and assembly of the seat is absolutely superb! I've never in my life have been this excited about any seat! I can genuinely feel and my experience thus far have only been great with an emphasis on making sure I am satisfied. More

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I had a great experience. They very helpful and helped problem solve in order to take care of us. They very helpful and helped problem solve in order to take care of us. More

by jjungwirth Verified Customer Verified Customer

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